Пресс-центр

Connection to the pilot project through the FinOtinish digital platform

Bank CenterCredit has commenced operations on the FinOtinish digital platform developed by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market to improve the mechanisms for handling complaints from consumers of financial services (individuals).

Joining the platform marks another milestone in the Bank’s efforts to strengthen its customer-centric service approach and increase transparency in its interactions with customers. The new digital tool enables financial services consumers to submit complaints to the Bank through a single electronic channel and track the status and outcome of their review online.

FinOtinish provides consumers with a single digital channel for communication with financial institutions. Through the FinOtinish digital platform, consumers of financial services (individuals) can submit complaints to the Bank regarding violations of their rights, disagreements with the Bank’s actions or inaction, and claims related to the provision of financial products and services.

Users can track the status of their submissions and monitor review timelines through the platform. Once submitted, a complaint is automatically forwarded to the Bank.

Complaints may be submitted via: https://finotinish.kz/.

If an issue cannot be resolved at the Bank level, the platform provides an opportunity to escalate the matter to the Banking Ombudsman in accordance with the procedures established by applicable law.

Use of the FinOtinish platform is free of charge and is initiated at the consumer’s discretion. At the same time, connection to the platform does not limit the right of consumers of financial services to use other legal means available to protect their rights and legitimate interests.

The Bank would like to note that customers may use the Bank’s traditional service channels for consultations regarding products and services, service terms and conditions, and other reference information:

Bank Contact Center

Calls from mobile phones within the Republic of Kazakhstan are free of charge.

• For private customers: 505;

Bank Messengers: WhatsApp and Telegram.

Messenger channels are not intended for voice calls.

• For private customers: 8 (747) 111-15-05;

• Chat available on the Bank’s website.

Услуги	Тариф
Перевод с 00:01 до 17:00 через систему «Интернет-Банкинг»/«Starbusiness»	350 KZT
Перевод после 17:00 (при наличии технических возможностей у Банка) через систему «Интернет - Банкинг»/«Starbusiness»	1000 KZT
Перевод будущей датой валютирования для внешних переводов, за исключением налогов, платежей в бюджет и социальных платежей	350 KZT
Прием наличных средств через устройства самообслуживания (автоматическая депозитарная машина, информационно-платежный терминал, банкомат формата Cash-In)	до 1 млн KZT в месяц – 0 KZT, свыше - 0,2%, min. 200 KZT
Прием наличных средств в теңге банкнотами в кассах отделений (после 16:00 комиссия взимается в двойном размере)
До 2 000 000 теңге (включительно)	0,5% от суммы, мин 1000 KZT
Свыше 2 000 000 теңге	0,25% от суммы
Выдача наличных средств через банкомат (при наличии выпущенной карты к счету)	до 1 млн KZT в месяц - 0 KZT, более 0,4% от суммы, min. 400 KZT
Выдача наличных средств в кассах отделений, НДС не облагается
На заработную плату	0,45% от суммы, min. 1000 KZT
До 2 000 000 теңге за одну операцию (включительно)	0,45% от суммы, min. 1000 KZT
Свыше 2 000 000 теңге за одну операцию (за исключением выдачи средств на заработную плату)	0,55% от суммы
Выпуск основной/дополнительной карты к счету	0 KZT
Выдача чековой книжки, в том числе НДС	1500 KZ