E-mail: Pr@bcc.kz
Bank CenterCredit has commenced operations on the FinOtinish digital platform developed by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market to improve the mechanisms for handling complaints from consumers of financial services (individuals).
Joining the platform marks another milestone in the Bank’s efforts to strengthen its customer-centric service approach and increase transparency in its interactions with customers. The new digital tool enables financial services consumers to submit complaints to the Bank through a single electronic channel and track the status and outcome of their review online.
FinOtinish provides consumers with a single digital channel for communication with financial institutions. Through the FinOtinish digital platform, consumers of financial services (individuals) can submit complaints to the Bank regarding violations of their rights, disagreements with the Bank’s actions or inaction, and claims related to the provision of financial products and services.
Users can track the status of their submissions and monitor review timelines through the platform. Once submitted, a complaint is automatically forwarded to the Bank.
Complaints may be submitted via: https://finotinish.kz/.
If an issue cannot be resolved at the Bank level, the platform provides an opportunity to escalate the matter to the Banking Ombudsman in accordance with the procedures established by applicable law.
Use of the FinOtinish platform is free of charge and is initiated at the consumer’s discretion. At the same time, connection to the platform does not limit the right of consumers of financial services to use other legal means available to protect their rights and legitimate interests.
The Bank would like to note that customers may use the Bank’s traditional service channels for consultations regarding products and services, service terms and conditions, and other reference information:
Bank Contact Center
Calls from mobile phones within the Republic of Kazakhstan are free of charge.
• For private customers: 505;
Bank Messengers: WhatsApp and Telegram.
Messenger channels are not intended for voice calls.
• For private customers: 8 (747) 111-15-05;
• Chat available on the Bank’s website.
A training session titled “ESG: Trends, Practice, Opportunities” was held in Astana. The event brought together business representatives and experts from Bank CenterCredit, KPMG Caucasus and Central Asia, the Astana International Financial Centre (AIFC), the AIFC Green Finance Centre, and the AIFC Financial Services Regulatory Committee (AFSA). The training was organized by the Sustainable Development Center of Bank CenterCredit in cooperation with the branch of JSC “Bank CenterCredit” at the AIFC.
During the training, key ESG trends, practical sustainable finance instruments, and opportunities for companies amid increasing sustainable development requirements were discussed. Special attention was paid to the role of financial institutions in supporting the ESG agenda and to the practical application of responsible finance instruments.
The training was held in a hybrid format (offline and online). Offline participants received personalized certificates from Bank CenterCredit.
“Bank CenterCredit is one of the leaders in implementing ESG risk management practices. For us, such events provide an opportunity to share accumulated experience and practical solutions with partners and colleagues. We thank KPMG, the AIFC, and AFSA for supporting this initiative—thanks to their participation, the event was informative and comprehensive,” said Arnur Ibrayev, Head (CSO) of the Sustainable Development Center.
From December 18, 2025, the following changes will be introduced to the tariffs for outgoing paper-based transfers for business customers:
- Standard tariff – KZT 10,000
- “Free” service package – according to the standard tariff
- “Basic” service package – KZT 7,000
- “Optimal+” service package – KZT 3,500
- “Premium” service package – KZT 2,500
- “Ultra” service package – KZT 0
For more favorable terms, we recommend using online transfers via Internet Banking or the BCC Business mobile app.
Dear clients,
We would like to inform you about changes to the tariffs for personal service packages — bcc plus Standard, Comfort and Premium subscriptions.
The changes will take effect from December 18, 2025, and are aimed at expanding the range of available tools and making financial operations more convenient.
Effective 12 December 2025, the interest rates on deposits for individual customers have been updated:
- “Rakhmet” Deposit — applies to new deposits opened starting from 12.12.2025.
- “AQYL” Deposit — applies to both new and existing deposits opened starting from 12.12.2025.
You can view the new rates in the “Deposits” section.
Enjoy your bcc plus subscription throughout December, including additional enhanced cashback categories, higher cash withdrawal limits, an extended grace period for #kartakarta, and many other benefits!
For customers with an active subscription
From December 4 through 31, no subscription fees will be charged for any subscription type.
Important: If your payment date falls on December 1, the payment may have already been processed. However, from December 4 through 31, no fees will be charged regardless of your subscription type.
For customers without a subscription
Activate your Comfort subscription for free in the bcc plus app between December 4 and 31 and enjoy it for a full month!
Hereby Bank CenterCredit JSC informs that it has taken into account the notification of Central Securities Depository JSC (No. 23-27/14102 dated December 04, 2025) on the redemption of unsecured discount bonds CCBNb37 (ISIN KZ2C00013472) in the accounting system of the Central Depository.
Dear clients,
We would like to inform you about changes to the tariffs for personal service packages — bcc plus Standard, Comfort, Premium, Private, and Private+ subscriptions. The changes will take effect from December 10, 2025, and are aimed at expanding the range of available tools and making financial operations more convenient.
Joint Stock Company "Bank CenterCredit" reports that in accordance with the terms of the bond issue CCBNb37 (ISIN KZ2C00013472, "Main" platform, category "Commercial bonds"), on December 02, 2025, the debt was fully repaid at par value. The total amount of debt was 32,550,000.00 (thirty-two million five hundred fifty thousand) USD 00 cents.
Money before payday is an unsecured loan for payroll card program participants, available exclusively in the bcc.kz app.
Fee: 5.9%, interest rate: 0.1%, AEIR: 45.17%
Fee: 0%, interest rate: 37.5%, AEIR: 43.54%
- Loan amount: from ₸50,000 to ₸300,000
- Loan term: 3 months
- Partial early repayment: not available
- Full early repayment: no restrictions
Dear customers!
We are currently experiencing issues with the operation of our banking services and the bcc.kz mobile application. Our team is working on identifying and resolving the problem. We apologize for the temporary inconvenience.
Our bank and Coffee BOOM are launching an iPhone 17 giveaway! To enter, simply pay for any Coffee BOOM order using #kartakarta, #bccpay, #IronCard, or #BlackEdition between December 10, 2025, and February 10, 2026.
Plus, enjoy cashback on every purchase — 5% with #kartakarta, #bccpay, and #IronCard, and 12% with #BlackEdition. The grand prize is an iPhone 17 with 512GB. The winner will be randomly selected on February 16, 2026, and announced on @coffeeboom2010’s Instagram page.
Join the promo, pay at Coffee BOOM with our cards, and get your chance to win an iPhone 17!
29 ноября с 02:00 до 05:00 будут проводиться плановые технические работы. В связи с этим будут недоступны приложения bcc.kz и bcc business, онлайн-операции по картам, а также отправка кодов через SMS.
Приносим извинения за возможные неудобства и рекомендуем заранее запланировать необходимые операции.
With effect from 28 November 2025, the rules on the number of cards per cardholder have been updated.
A single customer may hold no more than 4 bank cards, including corporate cards. The limit applies to all card types: debit, credit, premium, and corporate.
Children’s and social cards are not included in this limit.
We are pleased to announce that the promotion for holders of VISA #business and #businessprime cards has been extended until 31 December 2025.
To participate, customers should:
- Link their business card to one of the following mobile wallets: Apple Pay, Google Pay, Samsung Pay, or Garmin Pay
- Make at least three purchases totaling KZT 15,000 or more.
Only VISA #business and #businessprime cards that have not previously been linked to the specified wallets are eligible for this promotion.
Prize Fund
Winners will receive gift certificates for the iSpace online electronics store:
- 20 certificates worth KZT 25,000 each – for customers who made at least 3 purchases totaling KZT 15,000 or more
- 5 certificates worth KZT 250,000 each – for customers who made at least 10 purchases totaling KZT 40,000 or more
- 3 certificates worth KZT 500,000 each – for customers who made at least 15 purchases totaling KZT 100,000 or more.
The promotion is valid until 31 December 2025 inclusive.
Hereby Bank CenterCredit JSC announces the state registration, effective as of November 21, 2025, with the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market of the Republic of Kazakhstan of:
- a bond issue (ISIN KZ2C00016202) subject to private placement in the amount of 100,000,000,000 (One hundred billion) tenge and a maturity of 3 years;
- a bond issue (ISIN KZ2C00016210) subject to private placement in the amount of 100,000,000,000 (One hundred billion) tenge and a maturity of 5 years.
Joint-stock company "Bank CenterCredit" announces the cancellation of the sixth issue of unsecured coupon bonds, within the third bond program of the Bank (ISIN KZ2C00008621, CCBNb34), according to the Сertificate of cancellation of the issue of non-government bonds issued by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market on November 19, 2025.
JSC Bank CenterCredit hereby announces the adoption of the following decision by the Board of Directors on 14.11.2025:
1. To approve the increase in the liabilities of Bank CenterCredit JSC by 200,000,000,000 (two hundred billion) tenge through the issuance of Bank CenterCredit JSC bonds subject to private placement.
2. To approve the issuance and placement of Bank CenterCredit JSC bonds subject to private placement among a limited number (no more than fifty) qualified investors, with a circulation term and under the terms and conditions set forth in Appendices 1 and 2 to this decision.
3. To approve the cancellation of the sixth issue of unsecured coupon bonds within the third bond program of JSC Bank CenterCredit in the amount of 19,000,000 (nineteen million) pieces (Certificate of state registration of the issue of securities dated June 21, 2022 No. KZ93VHA00000982, ISIN KZ2C00008621) on the basis that not a single non-government bond of this issue was placed.
Now you can top up your IE account using a card from any bank in Kazakhstan.
The top-up can be made directly in the BCC Business app, by entering the card number of any bank and the amount. Monthly top-up limit is 1,000,000 KZT. Please note: your card-issuing bank may charge a fee or apply its own limits.
Top-ups are available 24/7 with instant crediting to your account.
Hereby Bank CenterCredit JSC informs that on November 12, 2025, the coupon interest on bonds CCBNb33 (ISIN KZ2C00007714) was paid.
The total amount of coupon interest paid was 304,750,000.00 (three hundred four million seven hundred fifty thousand) tenge 00 tiyn.
We're delighting our clients with a new bright promotion — a real gift for football fans.
By making purchases totaling 20,000 KZT or more between November 10 and December 2, every #BlackEdition cardholder will enter the raffle for tickets and get a chance to attend the "Kairat vs Olympiacos" match for free.
On December 3, we'll draw tickets for two for four lucky winners — the prizes will be determined by our random number generator.
The promotion has begun. Now's the perfect time to get your #BlackEdition card!
10 ноября с 03:00 до 03:50 будут проводиться плановые технические работы. В связи с этим будут недоступны операции по картам, платёжным терминалам и банкоматам, а также P2P-переводы.
Приносим извинения за возможные неудобства и рекомендуем заранее запланировать необходимые операции.
Bank CenterCredit has launched the new #180 credit card with a record-long grace period of up to 180 days. Now you can use the bank’s funds and pay no interest for almost half a year!
#180 Card is designed for your comfort:
- Credit limit up to ₸3,000,000
- No fees for issuance or maintenance
- Easy to apply through the bcc.kz app
Open your card online and start using it today!