Our main goal is to become the first choice Bank for local and international customer transactions within the partner ecosystem by 2025 

Mission: We provide smart and quick solutions with the care for our customers and establishing long-term partnership relations in Central Asia and the Eurasian Economic Union.

Vision: A reliable Bank with responsible attitude towards its customers, partners and the environment

Our Corporate Values: Integrity. Expertise. Promptness. Friendliness.

Strategic Objectives:

• To maintain leading positions in terms of profitability indicators and significantly improve business performance indicators
• To increase the current customers’ activity and loyalty to the Bank
• To ensure sustainable development of BCC as part of the Group and the partner ecosystem in Central Asia and the Eurasian Economic Union
  
  

Key priorities of the Bank's Development Strategy until 2025:

• Introduction of new products, including digital and Lifestyle (360⁰) 
• Improvement of operational process efficiency
• Cost reduction
• Capital strengthening
• Ensuring technology efficiency and continuity
• Sales growth to increase the number of products per customer
• Exploration and streamlining customer experience (digital channels, website, mobile app)
• Development of online and digital customer acquisition channels
• Improvement of customer loyalty
• Capturing the most promising digital non-banking services
• Bank's interaction with the partner network
• ODEPT trading platform: customer development and acquisition
• Implementation of ESG principles and initiatives into the Bank's operations based on the best international practices
• Bank’s rating upgrade and share value increase
• Interaction with mass media and information platforms to increase the Bank's presence in the media space of customers