Development Strategy

Our main goal is to become the leading Bank for local and international customer transactions within the partner ecosystem by 2030

Mission: We create our future today while remaining a trusted partner for our customers

Vision: BCC is a reliable Bank with responsible attitude towards its customers, partners and the environment

Focus: Customers, Efficiency, Digitalization

Human capital is the basis of the Bank's customer loyalty 

Values:

• Team strength
• Innovative solutions
• Accountability for results
• Customer-centric approach
  

Strategic Objectives:

• Increase the existing customers’ activity and loyalty to the Bank
• Maintain leading positions in terms of profitability indicators and significantly improve business performance indicators  
• Ensure a competitive level of digitalization: both internal and external
  
  

Key Priorities of the Bank's Development Strategy until 2030:

• Maximize the level of customer service and convenience
• Focus on providing services to SME segment
• Improve customer loyalty, including through mass media and information platforms
• Digitalization: implementation of MPaaS and BaaS technologies, digitizing the customer experience (channels, website, mobile app)
• Provide efficient seamless customer service
• Improve process efficiency driven by cost reduction and integration of ESG into the Bank’s long-term growth strategy  
• Build the safest digital Bank
• Improve process automation
• Maximize coverage of the Bank processes with AI technologies
• Research and application of digital currencies and tokenization