What is a Premium Card?

Unlike standard bank cards, premium debit cards offer access to exclusive opportunities..

Let’s explore what a premium card offers and what functions it provides.

Premium Cards: What Are They?

A premium card is a banking product that combines standard functionalities with premium services and unique options. The most popular premium cards in Kazakhstan are products of the international payment system Visa.

What Are the Capabilities of Premium Cards?

Assistance and Support: @VisaConcierge

A personal assistant will do everything to make your life easier and free up time for what matters most – spending time with family, enjoying leisure activities, or conducting business meetings.

Travel Privileges

The main advantage of a premium card is the ability to purchase tickets for air and other modes of transportation. You don’t need to arrange separate insurance.

Airport Privileges

Paid baggage wrapping, waiting in line at check-in or security – none of this will spoil your trip if you have a Visa premium card.

Baggage Wrapping

Free baggage wrapping service is available to holders of all Visa premium cards. This service is provided at the airports in Almaty and Astana.

Lounge Key

This program provides access to more than 1,300 airport lounges worldwide (also known as VIP Lounge, VIP Hall).

Priority Pass

You can also access comfortable airport lounges through the Priority Pass program.

yQ Meet and Assist

This program allows you to quickly pass through all pre- and post-flight procedures with the help of an airport staff escort.

Fast Track

Fast Track offers expedited check-in, quick baggage drop-off, and passing through pre-flight control without waiting in lines.

Special Offers in Hotels

The Visa Luxury Hotel Collection program guarantees exclusive service and access to luxury hotels worldwide.

Shopping

Shopping enthusiasts won’t miss out on great deals either: Visa partners offer significant discounts on purchases.

Restaurants

Exclusive service, complimentary offerings from the chef, and discounts of up to 15% on the main menu at thousands of restaurants across Kazakhstan.

Leisure and Entertainment

Premium cardholders receive a free subscription to the popular MEGOGO service, can visit the Tselinny Center of Contemporary Art with a discount of up to 20%, and enjoy elite tennis at the Gorky Tennis Park Club, among other benefits.

Premium cards are the ideal choice for those who love comfort, value their time, and strive to enjoy every moment. Convenient service, exclusive offers, and pleasant bonuses are the main advantages of the product.

Comparison Table of Benefits

Frequently Asked Questions

Where can I seek assistance if I have questions?

Whether abroad or at home, a person faces a multitude of tasks – from booking a table at a popular restaurant to needing medical assistance or checking currency exchange rates. The Visa Concierge chat-bot @VisaConcierge will help premium cardholders resolve all these issues. It’s your personal assistant, available 24/7 on Telegram. The concierge service is also available by phone at +7 717 269 62 52.

How to Make a Request to the Visa Concierge Bot?

A VIP cardholder needs to open the Telegram messenger and find @VisaConciergeBot. Then it’s simple: formulate your request in text or record a voice message. All that remains is to wait for a response from the Visa concierge service specialists. By the way, the Visa Concierge Bot is available 24/7, so you can solve pressing issues at any time.

What Travel Privileges Does a Premium Card Offer?

Cardholders receive the following benefits:

• No need to arrange separate insurance. It covers the premium cardholder and their family, with insurance coverage up to $2.5 million.

• You can purchase airline tickets and tickets for other modes of transportation at a good discount.

• Significant discounts are available on car rentals worldwide. For example, a discount of up to 15% with SIXT and a record 35% with AVIS.

• In most cases, premium cardholders can withdraw cash from ATMs worldwide without fees.

• The card offers up to 3 GB of free internet roaming. Roaming is connected through the concierge service chat-bot and allows you to stay in touch with loved ones even thousands of kilometers away.

• Some countries still require a negative PCR test for COVID-19 upon entry. Visa premium cards allow you to take this test for free.

How to Access the VIP Lounge at an International Airport with a Premium Card?

To enter the VIP waiting area at the airport, you need to inform the lounge staff that you are a participant in the Lounge Key program and provide your card, boarding pass, and passport. Please note that the names on the card, boarding pass, and passport must match.

What Does a VIP Card Offer to Participants in the Lounge Key Program?

In the VIP lounge, holders of Signature and Infinite premium cards can expect more than just Wi-Fi and comfortable seating. VIP lounge guests are provided with drinks and snacks. There are showers available, which will be especially appreciated by travelers on long layovers. The lounges are air-conditioned, ensuring comfort regardless of the weather, and equipped with telephones and televisions. Large monitors display current flight information so you won’t miss your boarding time.

Moreover, business lounges are fully equipped to provide access for people with disabilities.

What Are the Benefits of Priority Pass Membership?

You can access airport lounges not only through Visa’s Lounge Key program but also through another popular program – Priority Pass. You can purchase Priority Pass membership when obtaining a premium card at the bank.

Priority Pass offers similar benefits to Lounge Key but with one key difference. All club members receive a separate Priority Pass card – it resembles a bank card and contains the owner's information and expiration date. However, it can only be used to enter VIP areas and cannot be used for payments. By the way, Priority Pass covers a much larger number of business lounges than Lounge Key.

Insurance for VIP Cardholders: What Is It?

Insurance for Visa premium cardholders is not limited to just a medical policy for traveling abroad. The insurance program also includes coverage for trip cancellations, flight delays, missed flights, or delayed baggage. For example, you will receive compensation if your baggage is delayed by 4 hours or more, or if a flight you were registered for is delayed by 4 hours or more.

Note that extended policies are offered to those planning to engage in active sports abroad.

Insurance is provided by Visa through the American company CHUBB, a global leader in property and liability insurance.

What Advantages Does a Premium Card Offer for Shopping?

The card allows you to get great discounts, as well as:

• Exclusive gifts. For example, when purchasing clothing through the popular ALLOFF app, you receive a limited edition perfume as a bonus.

• Increased Tax-Free refunds. For instance, Tax-Free refunds from the Global Blue system increase by 20% when shopping with partners.

The program insures against theft, loss, and even damage to purchased items. Moreover, Visa premium cardholders buy products with an extended warranty (manufacturer's warranty + 24 months).