Вопросы и ответы по обслуживанию кредитов физических лиц

Hours of Operation: 9:00 a.m. - 05:00 p.m., except for weekends and public holidays

1. The fee is KZT 5,000 for loans issued before 01 April 2026, and KZT 10,000 for loans issued from 01 April 2026, for the first modification. For each subsequent customer request within a month, the fee increases by an additional KZT 5,000 . 

The service is unavailable for mortgage housing loans under the Nurly Zher Mortgage

program.

2. Hours of Operation: 9:00 a.m. - 05:00 p.m., except for weekends and public holidays

1. A deferral is a pause for loan payments, and shall in no event mean forgiveness of payments or outstanding indebtedness.

Establishing a new repayment schedule through even distribution of previously deferred payments over the remaining loan term;

2. After receiving a push notification "Application approved. Signature required", you should open the notification and sign the application by completing biometric verification. If the application is not signed by the end of the business day, it will be cancelled.

3. For secured loans, when performing the “Deferral with loan term extension” operation, an Additional Agreement to the Pledge Contract must be registered with the competent authority.

4. Any expenses are to be borne by the Customer.

5. Hours of Operation: 9:00 a.m. - 05:00 p.m., except for weekends and public holidays

6. The fee is KZT 15,000 for loans issued from 01 April 2026.

1. The fee is KZT 5,000 for loans issued before 01 April 2026, and KZT 15,000 for loans issued from  01 April 2026.

2. Maximum loan term extension period:

For unsecured loans: plus 18 (eighteen) months beyond the original product term;

For secured loans: only under the product terms and condition.

3. After receiving a push notification "Application approved. Signature required", you should open the notification and sign the application by completing biometric verification. If the application is not signed by the end of the business day, it will be cancelled.

4. For secured loans, when performing the “Deferral with loan term extension” operation, an Additional Agreement to the Pledge Contract must be registered with the competent authority.

5. Any expenses are to be borne by the Customer.

6. Hours of Operation: 9:00 a.m. - 05:00 p.m., except for weekends and public holidays