A client applying for a loan at a bank may face a rejection. Why is a loan not approved? One of the key reasons is a poor credit history. This term refers to all records about how a borrower fulfilled previous loan obligations: how many loans they took out and for what amounts, whether they made payments on time, and if they had any debts. Based on this information, the bank decides whether the client is trustworthy and can be expected to repay the loan.
Each financial institution has its own definition of a "bad" credit history. One bank may consider too many loans as a red flag, even without delays. Another may focus only on overdue payments. A third may "forgive" a single late payment altogether.
So how can you improve your credit history in Kazakhstan? How often does it update? How can you check your credit history?
Can You Clear Your Credit History in Kazakhstan and How?
All matters related to credit history are handled by specialized agencies: the State Credit Bureau (GKB) and the First Credit Bureau (FCB). Data is stored for 5 years and regularly updated. Updates are based on information provided by financial institutions and other agencies. There is no way to "reset" or delete a credit history — you cannot erase or alter the data.
The only effective way to restore your credit history is to fulfill all obligations on new credit products.
How to Get a Loan with a Poor Credit History
Keep in mind that credit quality is affected not only by overdue payments (especially those over 90 days). Banks also pay attention to unpaid utility bills, taxes, and fines. They may also be wary if a client is bankrupt, but the bank has no confirmation of this status. False or missing data is seen as dishonest behavior.
Not every late payment leaves a permanent mark on your credit history. The bureaus may “rehabilitate” a borrower if:
- 12 months have passed since full debt repayment.
- The borrower used refinancing programs and repaid more than half of the debt. Important: there must be no overdue payments of 30+ days during the year following repayment.
- The borrower paid off a loan that was overdue for more than 90 days and then made all future payments on time.
To raise your credit score, consider the following steps:
- Pay off all debts — not only loans, but also fines, utilities, and taxes.
- Open a bank account or card where you plan to apply for a loan. This shows financial discipline and trustworthiness. Banks often offer better terms to existing clients.
- Take out and repay a small loan early. You likely won’t qualify for a mortgage right away, but a small loan with early repayment will improve your rating.
- Open a credit card. Even with poor history, it's easier to qualify for a credit card than a loan. Be sure to make regular payments. If you already have a credit card, don’t open another — this could harm your credit further.
- Refinance existing loans. If you have multiple debts, consider consolidating them. This simplifies payments and may lower your risk of default.
How to Raise Your Score If the Issue Was a System Error
Though rare, credit histories can be affected by system errors. For example, a loan that was repaid might still show as unpaid. Or a corrected late payment may not have been updated. Sometimes, personal data is incorrect. These issues often stem from technical errors or even fraud.
To minimize the risk, you should monitor your credit reports. How?
- On the First Credit Bureau website, any citizen can request a free report once a year.
- You can also request your credit report on Egov.kz (you’ll need a digital signature).
- You can apply at a Public Service Center (TsON) or a Kazpost office.
If you spot an error, you can submit a complaint to the bureau. They’ll verify the data, contact the source, and run a check — this service is free.
If the mistake was made by the bank or financial institution, they’ll make corrections and send them to the bureau within 10 business days. If the error was caused by the bureau itself, they’ll fix it and send you the updated report.
How Often Does Credit History Update in Kazakhstan?
Often, credit report errors are caused by delays in data updates. It helps to know when updates usually happen :
- Banks and microfinance institutions update data within 1 business day of loan issuance. Other updates may take up to 10 business days.
- Individual entrepreneurs and retailers (e.g., installment purchases) have up to 30 business days to submit updates.
- The same timeline applies to state agencies, debt collectors, and utility companies.