ESG and Sustainable Development
Bank CenterCredit is a reliable bank having responsible attitude towards its customers, partners and the environment.
ESG
Responsible business conduct
News
Almaty, Kazakhstan
UN Sustainable Development Goals (SDGs)
In July 2023, Bank CenterCredit joined the UN Global Compact and adheres to its principles in the areas of human rights, labor, environment and anti-corruption, promoting these principles among stakeholders and integrating them into its operations.
Bank CenterCredit supports all 17 UN Sustainable Development Goals, focusing on 9 priority SDGs and related sub-goals, where the Bank is able to make a visible impact.
Care for employees
Safe and decent working conditions for employees
- Social security
- Favorable moral and psychological climate
- Comfortable working conditions
- Free medical insurance
- Financial assistance to employees
- KPI-based staff performance assessment
- Regular human rights training for all employees, including discrimination and harassment in the workplace
Sociocultural, gender, age diversity
- Non-discrimination in any form in recruitment, appointment, daily work, and remuneration.
- Respect for the opinions of all employees, an inclusive working environment, and work in a team of like-minded people.
- According to the results of 2023, the share of women in the staff structure totaled 65%, among them more than 60% hold managerial positions
- Zero tolerance for sexual and non-sexual harassment, harassment and abuse
Employee Development and Motivation
The Bank implements a talent pool program aimed at identifying and rewarding the best employees. Every year, management selects outstanding employees whose achievements have a positive impact on the Bank's results. Winners receive additional benefits and development opportunities. In 2024, the honorary title was awarded to 360 employees from various departments, the Bank's expenses on the program amounted to more than 200 million tenge. Although the turnover among key employees increased from 6.7%20 to 7.3%, the program remains an effective tool for motivating and retaining personnel.
The BCC Testers School, held from November 2024 to February 2025, proved to be an effective tool for talent development: out of 43 participants, 15 successfully completed the programme, with 9 hired by Bank CenterCredit and another 6 included in the talent pool.
The programme significantly reduced the onboarding period for new employees from three months to one, thanks to early immersion in the corporate culture, familiarity with internal systems, and integration into the team. Graduates of the Testing School acquire fundamental practical skills in manual testing, working with test documentation, APIs, UI, mobile and web applications, as well as basic knowledge of databases and client-server architecture.
Although it is difficult to quantify the exact amount saved, the business value is clear: the workload on IT recruiters was reduced, no job postings on recruitment platforms were needed, leading to lower hiring costs and faster fulfilment of IT staffing needs.
Sponsorship and charity
Quality of corporate governance
The Board of Directors (BoD) of the Bank provides strategic management and control over the activities of the Bank's executive bodies. As part of the process for nominating members of the Board of Directors, the factor of diversity of the Board of Directors by gender, nationality, ethnicity or country of origin is also taken into account, preference is given to candidates who have relevant experience, education, and professional competencies..
In 2023, the Bank established the Sustainable Development Committee. The Committee's function is to supervise the development and implementation of the ESG and the Climate Strategy, as well as the management and assessment of climate risks and opportunities. The Sustainable Development Committee meets at least once a year to discuss climate issues.
Care for the environment and climate
The Bank improves its offices, saves energy and water, introduces paperless workflow, manages waste and acts in the interests of society and the state contributing to the quality of life of citizens, social and economic development and environmental sustainability.
- Assessment and mitigation of climate risks in the loan portfolio
- Financing of activities and projects that support sustainable development goals
- Gradual reduction of financing for projects that are contrary to sustainable development
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