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Development Strategy
JSC Bank CenterCredit Development Strategy until 2030
Our main goal is to become the leading Bank for local and international customer transactions within the partner ecosystem by 2030
Mission: We create our future today while remaining a trusted partner for our customers
Vision: BCC is a reliable Bank with responsible attitude towards its customers, partners and the environment
Focus: Customers, Efficiency, Digitalization
Human capital is the basis of the Bank's customer loyalty
Values:
- Team strength
- Innovative solutions
- Accountability for results
- Customer-centric approach
Strategic Objectives:
- Increase the existing customers’ activity and loyalty to the Bank
- Maintain leading positions in terms of profitability indicators and significantly improve business performance indicators
- Ensure a competitive level of digitalization: both internal and external
Key Priorities of the Bank's Development Strategy until 2030:
- Maximize the level of customer service and convenience
- Focus on providing services to SME segment
- Improve customer loyalty, including through mass media and information platforms
- Digitalization: implementation of MPaaS and BaaS technologies, digitizing the customer experience (channels, website, mobile app)
- Provide efficient seamless customer service
- Improve process efficiency driven by cost reduction and integration of ESG into the Bank’s long-term growth strategy
- Build the safest digital Bank
- Improve process automation
- Maximize coverage of the Bank processes with AI technologies
- Research and application of digital currencies and tokenization
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