Who should I contact if the POS terminal does not work?

Below is the list of main common reasons for a non-working terminal:

1. The battery is dead

Check whether the power outlet to which the POS terminal is connected is working properly. If everything is OK, connect the POS terminal to the charger for 1-2 hours, and then try to turn it on.

2. No Internet connection.

The POS terminal has a backup SIM card from another provider, which is turned on automatically in case of problems with the main one. You can also check the connection with the bank by connecting the POS terminal to the Wi-Fi. 

If the reasons are different or the described measures did not help, then please call us on the toll-free number 605 - we will definitely help.