E-mail: Pr@bcc.kz
Bank CenterCredit has commenced operations on the FinOtinish digital platform developed by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market to improve the mechanisms for handling complaints from consumers of financial services (individuals).
Joining the platform marks another milestone in the Bank’s efforts to strengthen its customer-centric service approach and increase transparency in its interactions with customers. The new digital tool enables financial services consumers to submit complaints to the Bank through a single electronic channel and track the status and outcome of their review online.
FinOtinish provides consumers with a single digital channel for communication with financial institutions. Through the FinOtinish digital platform, consumers of financial services (individuals) can submit complaints to the Bank regarding violations of their rights, disagreements with the Bank’s actions or inaction, and claims related to the provision of financial products and services.
Users can track the status of their submissions and monitor review timelines through the platform. Once submitted, a complaint is automatically forwarded to the Bank.
Complaints may be submitted via: https://finotinish.kz/.
If an issue cannot be resolved at the Bank level, the platform provides an opportunity to escalate the matter to the Banking Ombudsman in accordance with the procedures established by applicable law.
Use of the FinOtinish platform is free of charge and is initiated at the consumer’s discretion. At the same time, connection to the platform does not limit the right of consumers of financial services to use other legal means available to protect their rights and legitimate interests.
The Bank would like to note that customers may use the Bank’s traditional service channels for consultations regarding products and services, service terms and conditions, and other reference information:
Bank Contact Center
Calls from mobile phones within the Republic of Kazakhstan are free of charge.
• For private customers: 505;
Bank Messengers: WhatsApp and Telegram.
Messenger channels are not intended for voice calls.
• For private customers: 8 (747) 111-15-05;
• Chat available on the Bank’s website.
To ensure your financial security, we have implemented an additional security measure:
Now, when depositing cash at an ATM using your IIN, you will also need to enter the last 4 digits of:
• the card number – for card-related transactions;
• the account number – for current account and deposit transactions.
Your card and account numbers are always available in the Bank’s mobile app.
An additional level of security will prevent unauthorized access to confidential information, enable more accurate client identification, and help avoid accidental or erroneous deposits.
The credit #kartakarta is getting a new look — now available in exclusive designs inspired by the history and culture of Kazakhstan.
Choose your new #kartakarta style featuring Kazakh ru such as Naiman, Argyn, Alshyn, and others in just a few clicks via the bcc.kz app.
How to change your card design:
* Add your card to Apple Pay, Google Pay, Samsung Pay, or Garmin Pay
* Log into the bcc.kz app
* Select #kartakarta
* Click the brush icon in the top right corner
* Tap “Change card design”
* Choose your favorite design from the new patriotic collection
#kartakarta offers:
* Up to ₸7,000,000 in credit limit for any purpose
* Up to 55 days grace period
* Up to 20% cashback with partners and up to 10% in your favorite categories
* Installment options at favorite stores and services — bcc club partners
Bank CenterCredit released its second report on sustainable development, presenting expanded ESG data
Bank CenterCredit has published its second non-financial report.
The document was prepared in accordance with the APPF recommendations and international standards — GRI, SASB, IFRS S1 and S2.
The report covers key areas of sustainable development:
engagement with stakeholders, employee development, human rights protection, environmental impact reduction,
and contributions to economic development.
The scope and depth of disclosed information have significantly increased in the 2024 report —
the document includes not only the bank’s activities but also ESG-related data of its subsidiaries,
demonstrating implementation of ESG principles at the Group level.
Key achievements of 2024 include the adoption of an updated ESG strategy until 2030 and plans to increase
“green” financing volumes as a Central Asian bank.
As a result of the 2024 international S&P Global Corporate Sustainability Assessment,
the bank entered the group of banks with the highest level of sustainable management practices.
The report also highlights the bank’s ESG strategy and its contribution to the UN Sustainable Development Goals.
Among the key directions, over one billion tenge was allocated for environmental projects.
In addition, the bank continued partnerships with international organizations such as EBRD’s GEFF II
and participated in “green” financing programs.
Through the “green” office program, environmental initiatives were implemented,
introducing energy and resource-saving measures across enterprises in Kazakhstan.
For the first time, projects using renewable energy sources were financed.
Human capital development remained a key focus.
As of 2024, the bank employs 692 people, 66.3% of whom are women.
During the reporting period, BCC Academy and educational initiatives like the Young Generation School
offered over 200 training programs.
The previous report was reviewed and verified by KPMG auditors under ISAE 3000 standards,
confirming the reliability and transparency of the presented information.
Along with the 2024 report, the bank also published an updated annual ESG Databook.
A scheduled maintenance will be held on 22 July between 03:00 a.m. and 05:00 a.m. In this connection, transactions in the bcc.kz website and app, ATM and terminal transactions, payments and transfers will be unavailable.
We apologize for any inconvenience this may cause, and kindly recommend you to plan your transactions in advance.
24.07.2025 г. цены на открытие цифровых премиальных карт Банка ЦентрКредит изменятся и станут доступнее: выпуск цифровой карты теперь будет стоить вдвое дешевле по сравнению с физической.
Например, открыть цифровую #IronCard в приложении bcc.kz теперь можно всего за 15 000 ₸ – выпуск такой карты сэкономит не только время, но и средства.
Также пересмотрены тарифы на перевыпуск и закрытие #IronCard и #DragonCard.
Проверьте актуальные цены в разделе «Тарифы».
12 июля с 00:00 до 05:10 утра будут проводиться плановые технические работы. В связи с этим будут недоступны приложения bcc.kz и bcc business, а также операции с банкоматами и терминалами.
Приносим извинения за возможные неудобства и рекомендуем заранее спланировать необходимые операции.
Please be informed of the launch of a promotion for new business customers who open a current account/deposit via the online.bcc.kz platform during the period from July 8 to September 8, 2025.
Terms and Conditions:
New business customers who open a current account via online.bcc.kz during the promotion period will receive:
+ 1.0 % to the standard rate when opening the Term deposit for up to 6 months, and Savings Plus deposit for 3 and 6 months.
+ 0.5% to the standard rate when opening the Overnight deposit for 6 months.
In KZT only.
Dear business customers using the Optimal+ and Premium service packages,
Please be notified that the terms and conditions for free external payments will change. The number of KZT payments will be increased as follows:
- Optimal + — from 20 to 100 payments per month
- Premium — from 50 to 250 payments per month
The changes will take effect starting from 04 July 2025.
Best regards,
JSC Bank CenterCredit
On 02 July 2025, changes have been made to the requirement for the number of bank cards issued/re-issued per cardholder.
One customer (cardholder) may open no more than 5 payment cards with a single bank, including corporate cards. All types of cards are counted: credit, debit, premium, and corporate. Children's cards are not included in this limit.
Bank CenterCredit has successfully passed an independent assessment of its green financing policy in the Second Party Opinion (SPO) format, and received the highest level of compliance with the green bond principles (GBP) of the International Capital Markets Association (ICMA).
The assessment by the AIFC Green Finance Center (AIFC GFC) showed that JSC Bank CenterCredit demonstrates a high level of procedures and mechanisms for the selection and management of projects, a high level of transparency, and disclosure of information on projects being implemented that have environmental and/or social significance.
The AIFC GFC assessment also included a review of the potential use of proceeds from the Bank's first green bond issue, scheduled for approximately the second half of 2025, to finance and/or refinance eligible green projects that meet the selection criteria in accordance with the Bank's Green Financing Policy. In line with the best international practices in the financial market, the criteria for eligible green projects provided for in the Policy are harmonised with the criteria of the Climate Bonds Initiative (CBI).
Please note: Promotion terms have been updated.
From 1 July to 31 July 2025, BCC Life is launching a promotion for customers who sign up for term life insurance when receiving an unsecured loan from our Bank.
What is required to participate?
- Apply for refinancing or a cash loan via the app or at a Bank branch between July 1 and July 31
- Sign a Term Life Insurance Agreement
The prize fund is ₸3,000,000
There will be three winners - one from each region of Kazakhstan. Each will receive a gift certificate for a travel package.
The drawing results will be live streamed on 20 August 2025 on the official Instagram page: centercreditkz Winners will be selected randomly from all eligible participants, who fulfilled the promo conditions.
Interest Rate: 11.8-38%
AEIR: 24.43-46%
For more details, please refer to the Promotion Rules.
Apply for a loan and enter the giveaway
Apply for a loan
A new promo for holders of #IronCard and #BusinessPrime premium cards.
From 1 July to 31 December 2025, book a free transfer from Almaty Airport – it’s easy to do via the @VisaConcierge chatbot.
#BusinessPrime – 4 transfers during the promo period.
#IronCard – 6 transfers with monthly purchases of at least ₸300,000. Purchases made over 30 days are counted, excluding weekends and the last 5 days before the transfer.
3 passengers and 3 pieces of luggage to enjoy a comfortable transfer with the whole family:
Assistance with luggage
Simply share your flight information in the chat
Transfer must be booked at least 3 hours in advance
Hereby Bank CenterCredit JSC announced that on June 27, 2025, the coupon interest on its bonds, CCBNb32 (ISIN KZ2C00004554).
The total amount of coupon interest paid was 2 831 173 943,10 (two billion eight hundred thirty-one million one hundred seventy-three thousand nine hundred forty-three) tenge 10 tiyn.
Starting June 16, the 10% cashback for purchases in China using #GoldCard and #DragonCard will be discontinued.
However, beginning July 1, a base cashback of 1% will apply to all purchases in yuan.
We're already working on new offers that we're sure you'll love!
Stay tuned — exciting updates are coming soon!
Learn more about your card's benefits on the website:
A scheduled maintenance will be held on June 17. In this connection, the bcc.kz app, http://m.bcc.kz website, payments and transfers, ATM and terminal transactions will be unavailable between 03:00 a.m. and 05:00 a.m.
We apologize for any inconvenience this may cause, and kindly recommend you to plan your transactions in advance.
A scheduled maintenance will be held on June 16. In this connection, payment card transactions, ATM and terminal transactions, P2P transfers, and online purchases will be unavailable between 03:00 a.m. and 04:30 a.m.
We apologize for any inconvenience this may cause, and kindly recommend you to plan your transactions in advance.
A scheduled maintenance will be held on 12 June between 02:00 a.m. and 03:00 a.m. In this connection, deposit opening and closing will be unavailable on the website and the bcc.kz app for 15 minutes.
We apologize for any inconvenience this may cause, and kindly recommend you to plan your transactions in advance.
As per the subparagraph 1, paragraph 1, Article 29 of the Law of the Republic of Kazakhstan “On Payments and Payment Systems”, JSC Bank CenterCredit has the right to terminate a bank account agreement (close a current bank account) if there have been no monetary transactions on the client's account for more than one (1) year.
Bank Rights in accordance with Clause 351 of the “Standard Terms for Provision of a Comprehensive Range of Banking Services to Individuals at JSC Bank CenterCredit” (adhesion contract) No. 001:
Subparagraph 24: The Bank may close an account without a corresponding request from the client, regardless of whether there are outstanding claims against the account:
- if there are no funds in the account for more than one year;
- if there is a balance but no movement of funds in the account for more than one year.
Subparagraph 25: Closure of an account does not imply termination of the Agreement of Accession by either party.
Subparagraph 26: If there are no funds in the account for more than one year, the Bank has the right to terminate the service agreement. Notice of termination will be provided by the bank via its website, ATMs, payment kiosks, mobile application, remote banking system, and/or through SMS notification, push notification, or email to the client at least 15 (fifteen) calendar days prior to the proposed termination date. If the account remains without funds after the notice period, the bank will terminate the service agreement and close the account. This notice is deemed sufficient and proper for notifying the client, and by signing the agreement, the client confirms their consent to it. At the same time, the Bank reserves the right not to take these actions, in such cases, the service agreement is not terminated, the account remains open, and the relationship between the parties continues, unless otherwise stipulated in the agreement.
Чтобы вам было удобно и понятно, как пользоваться рассрочкой bcc smart и как её погашать, мы подготовили пошаговую инструкцию.
В ней — вся важная информация: сроки, способы оплаты и полезные советы. Сохраняйте себе, чтобы не потерять.
Как погашать рассрочку bcc smart
On June 10 from 00:30 to 02:30, scheduled maintenance will be carried out. During this time, some payments in the bcc.kz app (transport, utilities, e-money), as well as BCC Mall, will be unavailable.
We apologize for any inconvenience and recommend planning your transactions in advance.
A scheduled maintenance will be held on 16 June between 03:00 a.m. and 05:00 a.m. During this period of time, the bcc.kz app, the m.bcc.kz website, and ATM and terminal transactions will be unavailable.
We apologize for any inconvenience this may cause, and kindly recommend you to plan your transactions in advance.
A scheduled maintenance will be held on 5 June between 04:00 a.m. and 05:10 a.m. During this period of time, deposit opening and closing will be unavailable on the bcc.kz website and the bcc.kz app.
We apologize for any inconvenience this may cause, and kindly recommend you to plan your transactions in advance.
Bank Center Credit JSC announces the state registration on June 03, 2025 by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market of amendments and/or additions to the prospectus of the second bond issue within the framework of the third bond program of Bank Center Credit JSC (ISIN KZ2C00004083).