E-mail: Pr@bcc.kz
Bank CenterCredit has commenced operations on the FinOtinish digital platform developed by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market to improve the mechanisms for handling complaints from consumers of financial services (individuals).
Joining the platform marks another milestone in the Bank’s efforts to strengthen its customer-centric service approach and increase transparency in its interactions with customers. The new digital tool enables financial services consumers to submit complaints to the Bank through a single electronic channel and track the status and outcome of their review online.
FinOtinish provides consumers with a single digital channel for communication with financial institutions. Through the FinOtinish digital platform, consumers of financial services (individuals) can submit complaints to the Bank regarding violations of their rights, disagreements with the Bank’s actions or inaction, and claims related to the provision of financial products and services.
Users can track the status of their submissions and monitor review timelines through the platform. Once submitted, a complaint is automatically forwarded to the Bank.
Complaints may be submitted via: https://finotinish.kz/.
If an issue cannot be resolved at the Bank level, the platform provides an opportunity to escalate the matter to the Banking Ombudsman in accordance with the procedures established by applicable law.
Use of the FinOtinish platform is free of charge and is initiated at the consumer’s discretion. At the same time, connection to the platform does not limit the right of consumers of financial services to use other legal means available to protect their rights and legitimate interests.
The Bank would like to note that customers may use the Bank’s traditional service channels for consultations regarding products and services, service terms and conditions, and other reference information:
Bank Contact Center
Calls from mobile phones within the Republic of Kazakhstan are free of charge.
• For private customers: 505;
Bank Messengers: WhatsApp and Telegram.
Messenger channels are not intended for voice calls.
• For private customers: 8 (747) 111-15-05;
• Chat available on the Bank’s website.
On June 14, Khan Shatyr Shopping Mall will host a large-scale real estate fair by Bank CenterCredit and Center Home. Astana’s largest real estate developers will gather in one space to present their best properties.
The following real estate market leaders will take part: G-Park, The Akan Building, SAT-NS, Ulytau, Aiva, Enigma, Orda Invest, Sardar, Sensata, SMK, BI Group.
This event will be of interest to everyone who is thinking about buying a home - either using their own funds or a mortgage. Visitors will be able to get expert advice, compare offers and learn all about available lending programs.
Bank CenterCredit will share information about favorable mortgage products and special conditions.
Center Home will present current real estate properties and help you find the right apartment for you.
The program also includes a giveaway of valuable prizes and a cash certificate, and will start at 10.00 a.m. Don’t miss the chance to find your dream apartment and win a gift.
On 13 May 2025, a prestigious awards ceremony was held in London as part of the EBRD’s Trade Facilitation Programme (TFP). Once again, Bank CenterCredit was recognized as the Most Active Issuing Bank in Kazakhstan. The winners of this award are selected by the EBRD based on the number of transactions completed under the TFP, highlighting the Bank’s strong commitment to the development of international trade. The Bank actively participates in the EBRD’s TFP, providing its customers with access to various trade finance instruments. These instruments allow to significantly reduce the cost of goods and services for our customers and offer additional benefits in international trade.
“We would like to say that receiving this award once again is not only a result of our hard work, but also of the trust we have earned from our customers. Bank CenterCredit has proved to be a reliable financial partner for businesses, continuing to offer companies access to favorable terms for international trade. Participation in the TFP unveils new horizons for our customers, enhancing their competitiveness and reinforcing BCC’s reputation as a trusted partner on the global stage. We are proud of this award and grateful to our team for their invaluable contribution to this success,” commented Nurlan Shegebayev, Vice President of Bank CenterCredit.
Through the EBRD’s TFP, the Bank receives international guarantees, protecting its transactions from political and payment risks. This unlocks new opportunities to support both exports and imports of goods on favorable terms.
License No. 1.2.25/195/34 dated 03 February 2020 issued by the ARDFM
Scheduled maintenance will be carried out on 1 June. As a result, the application submission services on the bcc.kz website will be temporarily unavailable from 1.00 a.m. to 4.00 a.m., and the bcc business app will be unavailable from 3.00 a.m. to 5.00 a.m.
We apologize for any inconvenience and ask you to schedule all operations in advance.
«Bank CenterCredit» JSC informs about the cancellation of the first and second bond programs of the Bank according to the certificates of cancellation of the first and second bond programs of the Bank issued by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market dated May 27, 2025.
С 27 мая по 31 августа 2025 года действует акция «Каникулы с ВЭД» — специально для новых клиентов, открывших счёт в нашем банке и подключивших пакет услуг «Оптимальный+» или «Премиум».
Условия акции:
- Регистрация валютного контракта — 0 ₸
- Конвертация — 0 ₸ по выгодным курсам
- Переводы в валюте — 0 ₸ в рамках лимитов:
- «Оптимальный+» — до 10 в месяц
- «Премиум» — до 15 в месяц
Льготные условия предоставляются на срок 3 месяца с даты открытия первого счета в Банке в акционный период.
Дополнительно — доступ к цифровым сервисам:
Видеобанк с экспертом валютного контроля
Проверка контрагента
Проверка на санкционные ограничения (ЮЛ, ТНВЭД)
SWIFT GPI трекер – статус валютного платежа в реальном времени
SWIFT Pre-validation – предварительная проверка реквизитов платежа
Откройте счёт и подключите пакет — и пользуйтесь ВЭД-услугами без лишних расходов все лето!
Scheduled maintenance will take place on May 26 from 03:00 to 04:50. During this period, card transactions will be unavailable, including online payments, transfers, 3DS transactions, POS terminal operations, ATM transactions, and info-payment terminal services.
We apologize for any inconvenience and recommend planning necessary operations in advance.
A scheduled maintenance related to system upgrade will be held on 23 May between 03:00 a.m. and 04:30 a.m. Card transactions: online payments, payments and transfers will be unavailable during this period of time.
We apologize for any inconvenience caused and recommend you to plan your transactions in advance.
Joint Stock Company "Bank CenterCredit" announces the cancellation of the seventh issue of unsecured coupon bonds within the second bond program of the Bank CCBNb27 (ISIN KZ2C00003317) in accordance with the certificate of cancellation of the issue of non-government bonds issued by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market dated May 21, 2025.
Dear Customers!
Please be informed that the cash service tariff will change for business customers starting from 28 May 2025:
Item 8.1.1. Cash acceptance in RUB - 5%.
Please take this change into account when planning your transactions.
You can find more tariff information on the Bank’s website in the Tariffs section.
JSC Bank CenterCredit hereby informs about the decision of the sole holder of JSC Bank CenterCredit bonds (ISIN KZ2C00004083) dated May 15, 2025.
To make changes and/or additions to the prospectus of the second issue of bonds within the third bond program of JSC Bank CenterCredit (Certificate of state registration No. E99-2 dated October 9, 2017).
A scheduled maintenance will be held on 19 May between 03:00 a.m. and 04:30 a.m. In this connection, card transactions (online payments, payments and transfers) will be unavailable.
We apologize for any inconvenience caused and kindly request to plan your account transactions in advance.
JSC Bank CenterCredit hereby announces the adoption of the following decision by the Board of Directors on 14.05.2025:
1. To cancel the seventh issue of unsecured coupon bonds within the second bond program of JSC Bank CenterCredit in the amount of 100,000,000 (One hundred million) pieces (Certificate of state registration of the issue of securities dated 02.06.2015 D21-7). (Appendix).
2. To cancel the bond program of JSC Bank CenterCredit with an issue volume of 50,000,000,000 (Fifty billion) tenge (Certificate of state registration of the issue of securities dated 06.07.2005 No. B65).
3. To cancel the second bond program of JSC Bank CenterCredit with an issue volume of 100,000,000,000 (One hundred billion) tenge (Certificate of state registration of the issue of securities dated September 18, 2008, No. D21).
As of “May” 28, 2025, new tariffs apply to cash operations in rubles on current and savings accounts of individuals.
For more details on tariffs, call 505 or visit our website: https://www.bcc.kz/en/personal/tariffs/
Please note the cancellation of automatic renewal for the following ECB deposits and archive Bank CenterCredit (BCC) deposits:
- FLEXIBLE (ECB)
- Reliable
- PROGRESS (ECB)
- Our Deposit
- Rentier
After the current term ends, the deposit will be renewed once for an additional term. Following that, it will be automatically converted into the “Champion” deposit with a placement period of 24 months.
Hereby Bank CenterCredit JSC informs that on May 12, 2025, the coupon interest on bonds CCBNb33 (ISIN KZ2C00007714) was paid.
The total amount of coupon interest paid was 304,750,000.00 (three hundred four million seven hundred fifty thousand) tenge 00 tiyn.
Please be informed that scheduled maintenance will be held on 7 May from 04:00 a.m. to 04:40 a.m. In this connection, bcc.kz and bcc business apps and transactions with our Bank’s payment cards will be temporarily unavailable.
We apologize for any inconvenience caused and kindly request you to plan your account transactions in advance.
A POA (Property Owners Association) is a modern way to manage apartment buildings, but residents often face non-transparent spending issues and difficulties in decision-making.
The Bank CenterCredit app makes managing your apartment building much easier:
*All members can view movement of funds in real time
*Remote voting on key issues is available
Moreover, we’ve also launched a special offer for new POA customers – free service and free payments in KZT.
The offer is valid from 6 May 2025 to 31 December 2025.
Activate your package before the deadline and enjoy it for an unlimited term.
Scheduled maintenance will be held on 29 April between 10:00 p.m. and 10:20 p.m. In this connection, bcc business app and BCC Business Internet Banking may be unavailable.
We apologize for any inconvenience caused and kindly request you to plan your account transactions in advance.
On 26 April 2025, Almaty hosted the Infosecday 2025, a CTF Information Security Tournament organized with the support of Bank CenterCredit (BCC) and the Kazakh-British Technical University (KBTU). More than 180 students and young professionals from across Kazakhstan and Kyrgyzstan attended the event that offered them a unique opportunity to showcase their skills in cybersecurity.
As part of the Infosecday, the CTF Tournament was held, where participants solved real cybersecurity challenges, including vulnerability analysis, cryptography, and soft error exploitation. The prize pool for the tournament was KZT 1 million.
“The purpose of this event is to bring students together and explain the importance of secure software development. With the growing number of threats, data protection is becoming increasingly critical, and it is essential to understand how to develop software securely at every stage — from planning to deployment into the live environment. Participation in the CTF Tournament helps to develop hands-on experience, improve teamwork, and strategic thinking. Our goal is to foster a culture of secure development among future professionals. Bank CenterCredit actively supports education and young talent, recognizing that students are the future of our industry,” said Dmitry Shaposhnikov, Executive Director for Information Security at Bank CenterCredit.
Moreover, leading industry experts delivered their speeches as part of the event and shared their knowledge and experience in cybersecurity. Speakers discussed current threats, data protection methods, and the importance of building secure software development skills. Their presentations were a valuable part of the event, providing participants with key insights for their further professional development.
“First of all, we would like to express our gratitude to Bank CenterCredit for organizing such a large-scale event for students. Today’s Infosecday is not only a competition between teams, but also a platform for exchanging experience between beginners and professionals in their field. Participants have the opportunity to gain valuable insights that will help them in their further growth. In recent years, more and more students have been choosing careers in information security, and events like this are important step to their professional development,” emphasized Azamat Imanbayev, Dean of the School of Information Technology and Engineering at KBTU.
The Infosecday 2025 winners are: 1st place — Friends Team from AITU and Satbayev University, 2nd place — Mimicats team from Al-Farabi KazNU, and 3rd place — Arrsi team from the Innovative Technical College. These teams demonstrated excellent results in solving cybersecurity tasks, including vulnerability analysis and cryptography.
Bank CenterCredit will offer internships to the most talented and outstanding students. This provides participants with a unique opportunity to launch their careers in information security and gain practical experience at the country’s leading financial institution.
Hereby Bank CenterCredit JSC informs that on April 28, 2025 the coupon interest on ALBNb5 bonds (ISIN KZ2C00006062) was paid.
The total amount of coupon interest paid was 242,071,510.00 (two hundred forty-two million seventy-one thousand five hundred ten) tenge 00 tiyn.
Please be informed that scheduled maintenance will be held on 28 April from 03:00 a.m. to 04:50 a.m. In this connection, bcc.kz and bcc business apps may be unavailable.
We apologize for any inconvenience caused and kindly request you to plan your account transactions in advance.
On 25 April 2025, JSC Bank CenterCredit signed a USD 60 million Loan Agreement with EBRD.
Including:
- USD 30 million under the Green Economy Financing Facility, which aims to promote the use of renewable energy and help companies and households to reduce their energy consumption,
- USD 10 million under the Women in Business Programme – these funds will be used to create growth opportunities for women-led SMEs,
- USD 20 million under the Youth in Business Programme, which targets micro, small and medium-sized enterprises led or owned by individuals under the age of 35.
As per the subparagraph 1, paragraph 1, Article 29 of the Law of the Republic of Kazakhstan “On Payments and Payment Systems”, JSC Bank CenterCredit has the right to terminate a bank account agreement (close a current bank account) if there have been no monetary transactions on the client's account for more than one (1) year.
Bank Rights in accordance with Clause 351 of the “Standard Terms for Provision of a Comprehensive Range of Banking Services to Individuals at JSC Bank CenterCredit” (adhesion contract) No. 001:
Subparagraph 24: The Bank may close an account without a corresponding request from the client, regardless of whether there are outstanding claims against the account:
- if there are no funds in the account for more than one year;
- if there is a balance but no movement of funds in the account for more than one year.
Subparagraph 25: Closure of an account does not imply termination of the Agreement of Accession by either party.
Subparagraph 26: If there are no funds in the account for more than one year, the Bank has the right to terminate the service agreement. Notice of termination will be provided by the bank via its website, ATMs, payment kiosks, mobile application, remote banking system, and/or through SMS notification, push notification, or email to the client at least 15 (fifteen) calendar days prior to the proposed termination date. If the account remains without funds after the notice period, the bank will terminate the service agreement and close the account. This notice is deemed sufficient and proper for notifying the client, and by signing the agreement, the client confirms their consent to it. At the same time, the Bank reserves the right not to take these actions, in such cases, the service agreement is not terminated, the account remains open, and the relationship between the parties continues, unless otherwise stipulated in the agreement.