E-mail: Pr@bcc.kz
Bank CenterCredit has commenced operations on the FinOtinish digital platform developed by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market to improve the mechanisms for handling complaints from consumers of financial services (individuals).
Joining the platform marks another milestone in the Bank’s efforts to strengthen its customer-centric service approach and increase transparency in its interactions with customers. The new digital tool enables financial services consumers to submit complaints to the Bank through a single electronic channel and track the status and outcome of their review online.
FinOtinish provides consumers with a single digital channel for communication with financial institutions. Through the FinOtinish digital platform, consumers of financial services (individuals) can submit complaints to the Bank regarding violations of their rights, disagreements with the Bank’s actions or inaction, and claims related to the provision of financial products and services.
Users can track the status of their submissions and monitor review timelines through the platform. Once submitted, a complaint is automatically forwarded to the Bank.
Complaints may be submitted via: https://finotinish.kz/.
If an issue cannot be resolved at the Bank level, the platform provides an opportunity to escalate the matter to the Banking Ombudsman in accordance with the procedures established by applicable law.
Use of the FinOtinish platform is free of charge and is initiated at the consumer’s discretion. At the same time, connection to the platform does not limit the right of consumers of financial services to use other legal means available to protect their rights and legitimate interests.
The Bank would like to note that customers may use the Bank’s traditional service channels for consultations regarding products and services, service terms and conditions, and other reference information:
Bank Contact Center
Calls from mobile phones within the Republic of Kazakhstan are free of charge.
• For private customers: 505;
Bank Messengers: WhatsApp and Telegram.
Messenger channels are not intended for voice calls.
• For private customers: 8 (747) 111-15-05;
• Chat available on the Bank’s website.
Hereby Bank CenterCredit JSC informs that it has taken into account the notification of Central Securities Depository JSC (No. 15-08/1510 dated February 12, 2025) on the redemption of unsecured discount bonds CCBNb36 (ISIN KZ2C00011732) in the accounting system of the Central Depository.
Starting from February 12, 2025, a "Kassa 24 (Astana Plat)" fee of 0.5% of the top-up amount applies when topping up the #kartakarta card or repaying a loan.
Loan repayments and card top-ups are available free of charge in the bcc.kz app or at Bank CenterCredit branches.
Joint Stock Company "Bank CenterCredit" reports that in accordance with the terms of the bond issue CCBNb36 (ISIN KZ2C00011732, "Main" platform, category "Commercial bonds"), on February 11, 2025, the debt was fully repaid at par value.
The total amount of debt was 31,890,000.00 (Thirty one million eight hundred ninety thousand) USD 00 cents.
A scheduled maintenance will be held on 10 February between 03:00 a.m. and 03:40 a.m. For this reason, bcc.kz mobile app and transactions with our Bank’s payment cards will be temporarily unavailable.
We apologize for any inconvenience caused.
Due to scheduled maintenance to be held starting from 11:00 p.m. on 5 February to 05:00 a.m. on 6 February, bcc.kz, bcc business and JuniorBank apps may be temporarily unavailable (up to 10 minutes).
Processes involving biometric identification will also be unavailable on 6 February between 04:55 a.m. and 06:10 a.m.
Incorrect operation of banking services may occur during these periods of time.
We apologize for any inconvenience caused.
The new My Subscriptions service in the bcc.kz app enables you to manage the payment for popular online services, to which your Visa card issued by Bank CenterCredit is linked, in one place.
The service activation is simple: User Profile - My Subscriptions - Activate.
Select the service and block the payment, as soon as we put the service on the stop list, it will be displayed in the list as Inactive. You can unblock the service at any time in a few clicks.
It will cost you KZT 250 to block one subscription. And you can save much more.
Manage your subscriptions in one place to track your expenses and not waste your time on routine operations.
Please be informed that with effect from 12 February 2025, tariffs for KZT cash depositing via cash desks will change for the Basic, Optimal and Corporate service packages:
Before 04.00 p.m.
Up to ₸2,000,000 — the fee is ₸5,000
Over ₸2,000,000 — the fee is 0.25% of the amount
After 04.00 p.m.
Up to ₸2,000,000 — the fee is ₸8,000
Over ₸2,000,000 — the fee is 0.40% of the amount
Important:
For existing customers, who have activated the Basic, Optimal or Corporate packages, the new conditions will take effect after expiry of the paid package period.
Starting from 31 January 2025, our customers will be able to open the Champion deposit for 6 months.
You can open a deposit in bcc.kz mobile app or at the Bank branch. For Terms and Rates , please follow the link.
A scheduled maintenance will be held from 11:00 p.m. on 23 January to 05:30 a.m. on 24 January. In this connection, bcc.kz and bcc business mobile app services, and online P2P money transfers may be temporarily unavailable.
We apologize for any inconvenience caused, and kindly request you to schedule your banking transactions in advance.
On 20 January 2025, the new bank card issue/re-issue requirements are taking effect as follows:
1. The maximum validity period of new payment cards for foreign citizens having no residence permit in the Republic of Kazakhstan is 12 months. This rule is not applicable to citizens of the Republic of Kazakhstan and foreigners having residence permits, as well as to valid cards opened by foreigners having no residence permit before 20 January 2025.
2. One customer can open no more than 5 payment cards in a single bank. All cards are taken into account: credit and debit cards, including premium cards. Except business cards and #bccjunior.
When opening a card, please pay attention of the customer, who is a foreigner having no residence permit, to the new card’s limited validity period as per requirements of the Regulatory Authority.
The card validity period is 8 years for residents of the Republic of Kazakhstan, and 1 year for non-residents of the Republic of Kazakhstan.
Due to scheduled maintenance, bcc.kz and bcc business mobile app services, and online P2P money transfers, ATM and self-service terminal transactions will be temporarily unavailable as follows:
- 18 January between 03:00 a.m. and 04:10 a.m.
- 20 January between 03:00 a.m. and 06:00 a.m.
We apologize for any inconvenience caused, and kindly request you to schedule your account transactions in advance.
Pursuant to subparagraph 1 of Article 29 (1) of the Law of the Republic of Kazakhstan “On Payments and Payment Systems”, JSC Bank CenterCredit may refuse to perform the Bank Account Contract (close a current bank account) if there is no cash flow on the customer’s bank account for more than 1 (one) year.
The Bank Rights in accordance with Clause 351 of the Standard Terms for Provision of the Complex of Banking Services to Individuals at JSC Bank CenterCredit (Accession Agreement) No. 001:
Sub-clause 24. The Bank may close an account without the customer’s corresponding application, regardless of the existence of outstanding claims to the account:
- If there is no money in the account for more than a year;
- If there is a remaining balance and no movements on the account for more than a year.
Sub-clause ** 25. Account closure shall not entail termination of the Accession Agreement by the Parties.
Sub-clause 26. If there is no money in the account for more than a year, the Bank may terminate the Service Agreement, whereby a notice of the Service Agreement termination shall be posted by the Bank on Bank CenterCredit’s website, ATM, SST, mobile app, remote banking system and/or by sending an SMS notification, a push notification, a notification to the customer’s e-mail 15 (fifteen) calendar days prior to the expected Service Agreement termination date. If there is no money in the account and the term specified in the notice expires, the Bank shall terminate the Service Agreement and close the account. This notice shall be sufficient and appropriate for notifying the customer, and by signing the Agreement the customer acknowledges his/her consent thereto. However, the Bank shall have the right not to perform these actions, in which case the Service Agreement shall not be terminated and the account shall not be closed, and the relationship between the Parties shall continue, unless otherwise provided for by the Agreement.
Please be informed that scheduled maintenance will take place on January 12, 2025, from 02:30 to 06:05.
During this time, the bcc.kz and bcc business mobile app services, ATM operations and Information Payment Terminal operations will be temporarily unavailable.
We apologize for any inconvenience caused and kindly ask you to plan your account operations in advance.
Starting from 21 January 2025, Bank CenterCredit will charge a fee of KZT 2,000 for opening a card to the #business account.
You can find the applicable tariffs on our website at: https://www.bcc.kz/business/cards/corporate-card/.
Please follow the link to learn more
More:
Please be informed that the new cash transaction fees will take effect for business customers starting from 05 January 2025:
For more information about tariff rates, please call 605 or visit our website:
Порадуйте себя и близких новогодними подарками вместе с Банком ЦентрКредит!
Скоро Новый год – время чудес, подарков и исполнения желаний! А что может быть приятнее, чем дарить радость близким?
Банк ЦентрКредит предлагает удобные решения для новогодних покупок:
До 31 декабря у вас есть уникальная возможность сделать свои новогодние покупки еще приятнее! Присоединяйтесь к нашей праздничной акции совместно с bcc.club и супермаркетами SMALL и SPAR.
Оплачивайте покупки картами #картакарта, #IronCard или #bccpay и получайте 10% кешбэка!
Почему стоит принять участие в акции?
- Выгода: 10% кешбэк – это реальные деньги, которые вернутся на вашу карту.
- Удобство: оплачивайте покупки привычными для вас картами.
- Широкий выбор товаров: в супермаркетах SMALL и SPAR вы найдете все необходимое для новогоднего стола и праздничного настроения.
Не упустите шанс сделать свои новогодние покупки еще более выгодными!
Акция действует до 31 декабря.
Воспользуйтесь прекрасной возможностью купить продукты к столу и порадовать себя и близких новогодними подарками!
С наступающим Новым годом!
Hereby Bank CenterCredit JSC announced that on December 27, 2024, the coupon interest on its bonds, CCBNb32 (ISIN KZ2C00004554). The total amount of coupon interest paid was 2 831 173 943,10 (two billion eight hundred thirty-one million one hundred seventy-three thousand nine hundred forty-three) tenge 10 tiyn.
Dear Customers!
JSC Bank CenterCredit would like to inform you that on 31 December 2024, outgoing foreign currency payment documents with the current value date for external sending via SWIFT system will be accepted until 03:00 p.m., except for payments in the following currencies:
- Russian Ruble (RUB)
- Chinese Yuan (CNY)
- Japanese Yen (JPY)
- Australian Dollar (AUD)
- UAE Dirham (AED)
- Kyrgyzstani som (KGS)
- Uzbekistani sum (UZS)
- Armenian Dram (AMD)
- South Korean Won (KRW)
- Georgian Lari (GEL)
- Turkish Lira (TRY)
- Azerbaijani Manat (AZN)
- Indian Rupee (INR)
Cash and non-cash foreign currency exchange transactions will also be accepted until 03-00 p.m.
Please also note that payment documents in RUB will not be accepted for external sending via SWIFT during the period from 30 December 2024 to 08 January 2025.
You are kindly requested to take into account the above information when planning your business processes.
In turn, JSC Bank CenterCredit would like to congratulate you on the upcoming New Year and wish you every success, stability and prosperity!
Please follow the link to learn more
Dear investors!
Hereby, JSC "Bank CenterCredit" (hereinafter the Bank) informs that the Board of Directors of the Bank has approved a decision on the partial prior redemption of registered unsecured coupon subordinated bonds, convertible into ordinary shares (CCBNb29 - KASE, ISIN KZ2C00004083), previously issued within the Bank's participation in the Program for increasing the financial stability of the banking sector of the Republic of Kazakhstan, at the nominal value of 1,000.0 (one thousand) tenge in the amount:
1) 1 241 (one thousand two hundred and forty one) bonds as the prior return of state funds in accordance with the "Conditions for the distribution of profits, the accrual of dividends on common and (or) preferred shares and (or) perpetual financial instruments, as well as the conduct of a buyback of own shares by a second-tier bank, for the purpose of ensuring the financial stability and (or) recovery of which funds from the state budget, the National Fund of the Republic of Kazakhstan, the National Bank of the Republic of Kazakhstan and (or) its subsidiaries are used", approved by the Resolution of the Management Board of the Agency of the Republic of Kazakhstan on regulation and development of the financial market dated 27 April 2023. No. 21;
2) 20,000,000.0 (twenty million) bonds.
Dear shareholders!
Joint-Stock Company Bank CenterCredit, with the registered address at: 38 Al-Farabi Avenue, Almaty, A25D5G0, Republic of Kazakhstan, hereby notifies of payment of dividends on JSC Bank CenterCredit preference shares convertible into ordinary shares. JSC Bank CenterCredit bank details are as follows: Bank BIC: KCJBKZKX, IBAN KZ958560000004267059, BIN: 980640000093, Correspondent Account: KZ65125KZT1001300224 with the Monetary Operations Accounting Department of the National Bank of the Republic of Kazakhstan, BIC NBRKKZKX. The period dividends are paid for is 01 January 2023 – 31 December 2023. The amount of dividend per one JSC Bank CenterCredit preference share convertible into ordinary share is KZT 42.00. The Dividend Payment Commencement Date is 30 December 2024. The list of shareholders eligible to receive dividends on JSC Bank CenterCredit preference shares convertible into ordinary shares is drawn up based on the information contained in the JSC Bank CenterCredit Shareholder Register provided by the registrar JSC Central Securities Depository as of 1 November 2024. The period for payment of dividends on JSC Bank CenterCredit preference shares convertible into ordinary shares starts on 30 December 2024 and ends on 31 December 2024, if the bank details are available in the list of JSC Bank CenterCredit shareholders to accrue income on securities. In the absence of information on valid shareholder details at the joint-stock company or in the security holders registry system, dividends on preference shares will be paid in the manner and within the time limit as determined in Article 24 of the Law of the Republic of Kazakhstan “On Joint-Stock Companies” to an account opened with the Central Depository for accounting of unclaimed money. If you have any questions, please call us at (727) 2 598 598, ext. 10433.
We inform you that starting from December 23, 2024, new commissions for cash operations in Russian rubles for business clients will come into effect:
Section 8: Operations with Cash in Foreign Currency:
8.1.1: Cash deposit in rubles (RUB) – 0.3%
8.2.1: Cash withdrawal in RUB – 0.3%.
For more details about the tariffs, call 605 or visit our website: https://www.bcc.kz/business/current-account/tariffs/