E-mail: Pr@bcc.kz
Bank CenterCredit has commenced operations on the FinOtinish digital platform developed by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market to improve the mechanisms for handling complaints from consumers of financial services (individuals).
Joining the platform marks another milestone in the Bank’s efforts to strengthen its customer-centric service approach and increase transparency in its interactions with customers. The new digital tool enables financial services consumers to submit complaints to the Bank through a single electronic channel and track the status and outcome of their review online.
FinOtinish provides consumers with a single digital channel for communication with financial institutions. Through the FinOtinish digital platform, consumers of financial services (individuals) can submit complaints to the Bank regarding violations of their rights, disagreements with the Bank’s actions or inaction, and claims related to the provision of financial products and services.
Users can track the status of their submissions and monitor review timelines through the platform. Once submitted, a complaint is automatically forwarded to the Bank.
Complaints may be submitted via: https://finotinish.kz/.
If an issue cannot be resolved at the Bank level, the platform provides an opportunity to escalate the matter to the Banking Ombudsman in accordance with the procedures established by applicable law.
Use of the FinOtinish platform is free of charge and is initiated at the consumer’s discretion. At the same time, connection to the platform does not limit the right of consumers of financial services to use other legal means available to protect their rights and legitimate interests.
The Bank would like to note that customers may use the Bank’s traditional service channels for consultations regarding products and services, service terms and conditions, and other reference information:
Bank Contact Center
Calls from mobile phones within the Republic of Kazakhstan are free of charge.
• For private customers: 505;
Bank Messengers: WhatsApp and Telegram.
Messenger channels are not intended for voice calls.
• For private customers: 8 (747) 111-15-05;
• Chat available on the Bank’s website.
On 11 December 2024, results of the V Anniversary Cycle of the National Social Eco-Campaign TURAQTY JOL were presented in Almaty. The Project covered more than 20,000 people and 3,500 direct participants. As part of the campaign, over 400 contest applications were received, over 100 trees were planted, and 4 tons of waste were collected for recycling.
The event brought together leading experts in the field of ecology, sustainable development and media sphere, business and financial sector representatives, and authors of environmental startups. Discussions covered the introduction of environmental principles into educational and public practices, and further steps towards sustainable development.
The Carbonick, a winning team of the Festival of Environmental Ideas, has been one of the vivid success stories. Fatima Bakirova, a representative of the team, stated: “Thanks to TURAQTY JOL, we have started developing the Green Hydrogen Generation Project, which we managed to present at the 2024 Invention Convention China International Festival”.
Special attention is paid to the support of partners in implementing the Project. Bank CenterCredit, the Eco-Campaign’s general partner, is actively contributing to implementation of sustainable development initiatives. “Bank CenterCredit actively integrates the Principles of Sustainable Development into its operations by implementing the Climate Strategy objectives and adhering to the Responsible Lending Principles. This approach not only meets the regulator’s requirements, but also strengthens the Bank’s market positions by providing access to funding from international financial institutions. For us, this is not just compliance with modern standards, but also a significant competitive advantage, allowing us to unlock new opportunities for our customers and partners”, highlighted Arnur Ibrayev, Head of Bank CenterCredit’s Sustainable Development (ESG) Directorate.
At the end of the event, the organizers shared their plans for the next year. The Eco-Campaign plans to launch new initiatives, including the Republican Festival of the Synergy of Science and Creativity, and the Ecomedia Camp, which will help train young professionals to cover environmental issues.
Special Winter Offer for Companies Engaged in Foreign Economic Activities:
Take advantage of additional preferential services when opening an account with Bank CenterCredit and subscribing to the “Optimal+” or “Premium” service packages. Enjoy the following complimentary services for 3 months:
• Free registration of a foreign exchange contract;
• Free currency conversion at preferential rates;
• Free foreign currency transfers: 15 transfers per month with the “Optimal+” package and 20 transfers per month with the “Premium” package.
The promotion is valid for all clients who open an account and subscribe to the above-mentioned service packages from December 18, 2024, to February 28, 2025.
International rating agency S&P Global Ratings upgraded the long-term issuer credit rating of JSC Bank CenterCredit (BCC) from BB- to BB, affirmed the short-term issuer credit rating of B, and upgraded the bank's national scale rating from kzA to kzA+. The rating outlook is Stable.
The Stable outlook on BCC's rating reflects the agency's expectations that the bank will maintain its market position and continue to demonstrate a high ability to generate profits, while maintaining adequate capitalization indicators in the next 12 months.
As of December 1, 2024, BCC assets amounted to 6.6 trillion KZT (3rd position in the ranking of second-tier banks of the Republic of Kazakhstan), loan portfolio 3.9 trillion KZT (3rd position), customer deposits 4.9 trillion KZT (2nd position in legal entities, 3rd position in individuals); all prudential and other requirements of the regulator are met with a large margin. The bank has an extensive network of branches throughout the country – 20 branches, 1 branch in the AIFC and 156 outlets and serves 3.3 million clients.
The full list of affected ratings can be found in the official press release of S&P Global Ratings:
https://disclosure.spglobal.com/ratings/ru/regulatory/article/-/view/type/HTML/id/3298854
Starting from December 11, 2024, a Qiwi fee of 0.5% of the top-up amount applies when topping up the #kartakarta card or repaying a loan. Loan repayments and card top-ups are available free of charge in the bcc.kz app or at Bank CenterCredit branches.
Dear Customers!
Please be informed that scheduled maintenance will take place on December 9, 2024, from 03:00 to 03:55.
During this time, the bcc.kz and bcc business mobile app services, card transactions, ATM operations, and Information Payment Terminal operations will be temporarily unavailable.
We apologize for any inconvenience caused and kindly ask you to plan your account operations in advance.
Hereby, JSC Bank CenterCredit JSC informs that it has taken into account the notification of Central Securities Depository (No. 15-08/12099 dated 05.12.2024) on the redemption in the accounting system of the Central Depository of the third bond issue within the second bond program of JSC Bank CenterCredit (ISIN KZ2C00000594).
As of “December” 23, 2024, new tariffs apply to cash operations in rubles on current and savings accounts of individuals.
For more details on tariffs, call 505 or visit our website: https://www.bcc.kz/fizical/tarify/
Bank CenterCredit JSC announced that on December 04, 2024 it made full redemption and payment of the thirtieth coupon on its CCBNb23 bonds (ISIN KZ2C00000594).
The total amount of the principal debt amounted to 7 335 933 000,00 (seven billion three hundred thirty-five million nine hundred thirty-three thousand) tenge 00 tiyn, as well as the paid coupon in the amount of 403 476 315,00 (four hundred three million four hundred seventy six thousand three hundred fifteen) tenge 00 tiyn.
The first-of-its-kind library in Central Asia dedicated to the works of Nobel Prize laureates was opened in Abai Kazakh National Pedagogical University. This unique Project was implemented with the support of Bank CenterCredit, the Reinventing Bretton Woods Foundation and the corporate Nobel Fest.
The library’s collection has 2,500 books, manuscripts and archival materials provided by the world’s leading scientists. The Project aims to promote science, education and create a space for free exchange of knowledge and ideas.
“This library will be an intellectual, educational and research center accessed collectively by scientists, PhD students from all over Central Asia on the model of Harvard, Stanford and Cambridge libraries that contribute to the development of science and culture not only in their home countries, but also globally”, - highlighted Bolat Tlep, Rector of Abai KazNPU.
“Opening of the Bretton Woods Foundation Library at the Abai Kazakh National Pedagogical University is a significant step for the development of science and education in Kazakhstan and Central Asia. Bank CenterCredit is honored to be part of such a high-impact project. We believe that this library will be an inspiration for students, teachers and young scientists, providing access to unique world-class works and creating a space for exchange of knowledge and ideas,” stated Nurkanat Ongarov, Director of Almaty City Branch, Bank CenterCredit.
The library will be the first Anglo-French platform in Central Asia to showcase the works of Nobel laureates, world’s top scientists and researchers.
Dear Customers!
Please be informed that scheduled maintenance will take place on December 2, 2024, from 04:00 to 04:40.
During this time, the bcc.kz and bcc business mobile app services, card transactions, ATM operations, and Information Payment Terminal operations will be temporarily unavailable.
We apologize for any inconvenience caused and kindly ask you to plan your account operations in advance.
Поставьте оценку после обслуживания в отделении и выиграйте мерч от банка: стильные футболки-поло, пледы и увлажнители воздуха.
📌Как стать участником розыгрыша?
С 1 по 31 декабря 2024 года в течение 30 минут после обслуживания в отделении пройдите опрос по ссылке из SMS или push-уведомления, и вы автоматически станете участником розыгрыша.
10 января в сторис на нашей странице будут определены 80 победителей:
- 50 среди частных лиц
- 30 среди бизнес-клиентов.
Организатор акции вправе признать победителем - резервного победителя для вручения приза, если основной победитель не ответит на приглашение банка в течение 48 часов с момента проведения розыгрыша.
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Starting from 29.11.2024, our customers will be able to open Rakhmet deposit for 12 months in US dollars.
The deposit can be opened via the bcc.kz mobile app or at the Bank branch. Follow the link for the Terms and Rates.
Dear Customers!
Please be informed that scheduled maintenance will take place on November 26, 2024, from 03:00 to 03:40.
During this time, the bcc.kz and bcc business mobile app services, card transactions, ATM operations will be temporarily unavailable.
We apologize for any inconvenience caused and kindly ask you to plan your account operations in advance.
On November 15, 2024, the XII Congress of Kazakhstan Financial Professionals took place in Almaty, organized by the Association of Financiers of Kazakhstan with the support of the National Bank and the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market (Agency). Representatives of leading financial institutions, discussing key issues of sustainable development and the implementation of ESG principles, attended the event.
The President of Bank CenterCredit, Ruslan Vladimirov, spoke at the panel session "ESG in the Financial Sector: Expectations, Results, Forecasts" as part of the Congress program. The Chairperson of the Agency Madina Abylkassymova moderated the session. She emphasized the relevance of ESG in the context of global challenges, including climate change, increased investment in sustainable projects and the development of international green financing standards.
In his report, Ruslan Vladimirov noted the importance of legislative initiatives and the implementation of ESG standards by the regulator. He shared the results of the ESG transformation project of Bank CenterCredit and outlined the bank's priorities in this area for the medium term. The President of BCC also emphasized the importance of cooperation between government agencies, financial institutions and businesses to create incentive mechanisms that facilitate the implementation of sustainable projects.
The session was attended by experts from the International Finance Corporation (IFC), the European Bank for Reconstruction and Development (EBRD), the Development Bank of Kazakhstan and the National Chamber of Entrepreneurs "Atameken". During the discussion, they noted the importance of ESG principles for attracting investment, as well as the need to increase awareness and interest of businesses in sustainable development.
The XII Congress of Kazakhstan Financial Professionals became a platform for discussing current issues and finding effective solutions in the field of ESG and green financing. Bank CenterCredit continues to follow the sustainable development strategy, contributing to building an environmentally and socially responsible future for the country.
Dear Customers!
Please be informed that scheduled maintenance will take place on November 21, 2024, from 02:00 to 05:00. During this time, the bcc.kz and bcc business mobile app services will be temporarily unavailable.
We apologize for any inconvenience caused and kindly ask you to plan your account operations in advance.
Dear Customers!
Please be informed that scheduled maintenance will take place on November 16, 2024, from 03:00 to 04:00.
During this time, the bcc.kz and bcc business mobile app services, card transactions, ATM operations, and Information Payment Terminal operations will be temporarily unavailable.
We apologize for any inconvenience caused and kindly ask you to plan your account operations in advance.
Hereby Bank CenterCredit JSC informs that on November 13, 2024, the coupon interest on bonds CCBNb33 (ISIN KZ2C00007714) was paid.
The total amount of coupon interest paid was 304,750,000.00 (three hundred four million seven hundred fifty thousand) tenge 00 tiyn.
BI Group, in collaboration with our bank, offers a unique opportunity to purchase property under the "Super Mortgage" program with preferential terms.
Choose from over 55 residential complexes in Almaty, Astana, Aktau, Atyrau, and Shymkent. This program is open to every Kazakhstani, regardless of place of residence.
Terms:
- Interest rate: starting from 5% per annum
- EAR: starting from 5,1%
- Term: up to 15 years
Down payment:
- From 20% with income verification
- From 30% with indirect income verification
This is an excellent opportunity for anyone planning to buy an apartment on favorable terms.
Applications can be submitted at bi.group.
A reduced interest rate loan for Haval, Tank and Chery
We’re offering the new car loan program with a reduced interest rate from our Bank and Astana Motors!
Buy Haval, Tank and Chery cars using a reduced interest rate loan with the down payment starting from 10%.
• Interest rate: 5 – 20.40%
• AEIR: 5.11 – 22.16%
You can find out more information and apply at dealerships in your city.