E-mail: Pr@bcc.kz
Bank CenterCredit has commenced operations on the FinOtinish digital platform developed by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market to improve the mechanisms for handling complaints from consumers of financial services (individuals).
Joining the platform marks another milestone in the Bank’s efforts to strengthen its customer-centric service approach and increase transparency in its interactions with customers. The new digital tool enables financial services consumers to submit complaints to the Bank through a single electronic channel and track the status and outcome of their review online.
FinOtinish provides consumers with a single digital channel for communication with financial institutions. Through the FinOtinish digital platform, consumers of financial services (individuals) can submit complaints to the Bank regarding violations of their rights, disagreements with the Bank’s actions or inaction, and claims related to the provision of financial products and services.
Users can track the status of their submissions and monitor review timelines through the platform. Once submitted, a complaint is automatically forwarded to the Bank.
Complaints may be submitted via: https://finotinish.kz/.
If an issue cannot be resolved at the Bank level, the platform provides an opportunity to escalate the matter to the Banking Ombudsman in accordance with the procedures established by applicable law.
Use of the FinOtinish platform is free of charge and is initiated at the consumer’s discretion. At the same time, connection to the platform does not limit the right of consumers of financial services to use other legal means available to protect their rights and legitimate interests.
The Bank would like to note that customers may use the Bank’s traditional service channels for consultations regarding products and services, service terms and conditions, and other reference information:
Bank Contact Center
Calls from mobile phones within the Republic of Kazakhstan are free of charge.
• For private customers: 505;
Bank Messengers: WhatsApp and Telegram.
Messenger channels are not intended for voice calls.
• For private customers: 8 (747) 111-15-05;
• Chat available on the Bank’s website.
Tariffs for issuing premium cards to non-residents of CenterCredit Bank have been revised.
Now the commission will be standard for everyone:
#IronCard – 30 000 tenge
#TravelCard – 10 000 tenge
#BlackEdition – 10 000 tenge
The changes come into force on November 7, 2024.
Hereby “Bank CenterCredit” JSC informs about the state registration of the RSI “Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market” of the issue of bonds subject to private placement in the amount of 100,000,000,000 (Оne hundred billion) tenge dated October 28, 2024.
Hereby Bank CenterCredit JSC informs that on October 29, 2024 the coupon interest on bonds ALBNb5 (ISIN KZ2C00006062) was paid.
The total amount of coupon interest paid was 242,071,510.00 (two hundred forty-two million seventy-one thousand five hundred ten) tenge 00 tiyn.
As of “November” 11, 2024, new tariffs apply to cash operations in rubles on current and savings accounts of individuals.
For more details on tariffs, call 505 or visit our website:https://www.bcc.kz/fizical/tarify/
Dear Customers!
Please be informed that scheduled maintenance will take place on October 25, 2024, from 02:30 to 07:20.
During this time, the bcc.kz and bcc business mobile app services, card transactions, ATM operations, and Information Payment Terminal operations will be temporarily unavailable.
We apologize for any inconvenience caused and kindly ask you to plan your account operations in advance.
Если ваше предприятие использует грузовые железнодорожные перевозки по Казахстану, то вам знаком единый лицевой счёт ЕЛС, необходимый для работы с ТОО “КТЖ-грузовые перевозки”.
Банк ЦентрКредит и национальный перевозчик КТЖ достигли стратегического партнерства в области обслуживания юридических лиц, и теперь ЕЛС можно оплатить в интернет-банкинге bcc business. Информация о платеже за 1 минуту поступит в ваш личный кабинет ЕЛС.
Dear Clients!
We hereby inform you that amendments to the Rules for Currency Operations Monitoring No. 64 dated 04.10.2019 are effective since September 16, 2024, to cancel resident physical entities' operations registration made:
- based on a Brokerage Services Agreement concluded with a non-resident broker;
- based on an Investment Portfolio Management Agreement concluded with a non-resident investment portfolio manager.
Currency contracts of resident physical entities, according to which account numbers were assigned until September 16, 2024, are considered removed from the account registration in the territorial branch of the National Bank and excluded from the register of account numbers.
JSC Bank CenterCredit hereby announces the adoption of the following decision by the Board of Directors on 22.10.2024:
- To approve an increase in the liabilities of Bank CenterCredit JSC in the amount of KZT100,000,000,000 (One hundred billion) Kazakh tenge by issuing non-government bonds subject to private placement of Bank CenterCredit JSC.
- To approve the conditions for the issue of non-government bonds subject to private placement by Bank CenterCredit JSC.
- To approve the placement of non-government bonds subject to private placement among a limited number of investors.
- To allow the Management Board to determine the yield at the primary auction when placing non-government bonds.
In the new version of the application bcc.kz users can manage cashback for all their cards.
It is now much more convenient to monitor the accrual of cashback and manage accumulated funds. And you can transfer cashback to any of the five cards that participate in the cashback program:
- #картакарта
- новая #bccpay
- #IronCard
- #BlackEdition
- #TravelCard
Get access to the functionality by updating the app in the App Store or Google Play. If this option is not provided, try again later: the update takes place in stages.
We hereby inform you that amendments to the Rules for Currency Operations Monitoring No. 64 dated 04.10.2019 are effective since September 16, 2024, to cancel resident physical entities’ operations registration made:
• based on a Brokerage Services Agreement concluded with a non-resident broker;
• based on an Investment Portfolio Management Agreement concluded with a non-resident investment portfolio manager.
Currency contracts of resident physical entities, according to which account numbers were assigned until September 16, 2024, are considered removed from the account registration in the territorial branch of the National Bank and excluded from the register of account numbers.
On October 4, 2024, Bank CenterCredit, in partnership with "Ernst & Young Advisory Services" (EY), hosted a seminar for large corporate customers focused on raising awareness of ESG and sustainable development. The event, held at The Ritz-Carlton Almaty, brought together around 100 participants.
Nurlan Shegebayev, Vice President and Member of the Management Board of Bank CenterCredit JSC, opened the event with a welcoming speech, emphasizing the importance of ESG for business and sharing the bank's sustainability achievements.
“In recent years, sustainable development issues have become key issues in the global economy. Implementation of ESG principles is not only our contribution to the future of society and the environment, but also a strategic necessity for every company striving for long-term and successful development,” noted Nurlan Shegebayev.
Arnur Ibraev, Director of Sustainable Development at Bank CenterCredit, also provided a detailed overview of the key results of the ESG transformation of JSC Bank CenterCredit, including the first climate strategy among Central Asian banks, the bank’s inaugural sustainable development report, and a high ESG rating from the international agency S&P Global CSA. In addition, upcoming changes related to sustainable development and their impact on working with customers and partners were highlighted, as well as the importance of meeting the new expectations of the financial sector in the context of ESG.
«Our Company was delighted to participate in the workshop by sharing our ESG achievements. We believe that organizing such events highlighting the importance of ESG agenda for businesses is a great initiative as it enhances ESG maturity and allows sharing our own experiences and latest trends in sustainability. Companies can use the knowledge gained to prepare for future ESG requirements and expectations of the financial sector», - shared his opinion Timur Mursalimov, Head of ESG Department of JSC AK Altynalmas. Being one of the largest gold mining companies in Kazakhstan, JSC “AK Altynalmas” actively implements best practices in the field of environmental protection, social responsibility and corporate governance.
Experts from EY, who contributed to the development of Bank CenterCredit's climate strategy, presented an overview of global and Kazakhstani ESG trends. They addressed ESG risk management, sustainable finance, and discussed the importance of non-financial disclosure and obtaining ESG ratings—key factors for companies striving to meet modern standards.
"As a representative of Ecolean Kazakhstan, a company producing recyclable packaging and actively supporting sustainability initiatives, I was very interested in attending the seminar. As customers of Bank CenterCredit, we appreciate the bank's efforts towards environmental protection and sustainable business. It is particularly encouraging to see the bank taking real steps in this direction. We look forward to learning more about future initiatives that can support the development of this area and understanding the benefits it can bring to our company," a representative of Ecolean Kazakhstan shared her impressions about the seminar.
The event clearly showed participants how the implementation of sustainable business practices helps companies adapt to new sustainability trends and comply with regulatory requirements. It is important to note that Bank CenterCredit was one of the first to hold such an event, contributing to the ESG maturity of its clients and the sustainable development of the entire business community.
License No. 1.2.25/195/34 dated February 3, 2020, issued by the Agency of the Republic of Kazakhstan for Regulation and Development of Financial Market
С 30.10.2024 г. действуют новые тарифы для кассовых операций по текущим и сберегательным счетам частных лиц в рублях.
Подробнее о тарифах по номеру 505 или на нашем сайте: https://www.bcc.kz/fizical/tarify/
Hereby Bank CenterCredit JSC informs that on October 09, 2024 the coupon interest on bonds CCBNb28 (ISIN KZ2C00003424) was paid.
The total amount of coupon interest paid was 1 107 693 785.00 (one billion one hundred seven million six hundred ninety-three thousand seven hundred eighty-five) tenge 00 tiyn.
Changes implemented as per ISO 20022
As of January 13, 2025, changes related to payment documents will enter into force in Kazakhstan. One of the main updates are new fields for adding actual payer/recipient, country of residence of transmitter/beneficiary.
- Actual Payer is a person or organization on whose behalf a payment is made.
- Actual Recipient is a person who receives funds or to whom the payment is made.
It is not required to specify the actual payer, actual (ultimate) recipient, if they coincide in one person respectively with the transmitter, beneficiary.
- Country Of Residence of Transmitter/Beneficiary is indicated only for non-residents.
When specifying the country of residence, it is necessary to use the international two-letter country code corresponding to ISO 3166-1-2016.
These changes will help to improve the accuracy and transparency of payments, especially with the participation of several parties. It is recommended to prepare your systems in advance to work with new requirements.
Learn more
On September 24, a round table organized by the Central Asian Institute for Environmental Research (CAIER) in collaboration with the International Finance Corporation (IFC) and with the participation of ARRFM, took place on the topic: "Development of the ESG Agenda in the Financial Sector. The Sustainable Risk Management Guide." Madina Abylkassymova, Chairperson of the Agency for Regulation and Development of the Financial Market of the Republic of Kazakhstan, opened the round table with a welcoming speech, emphasizing the importance of the ESG agenda for the financial sector.
Representatives from the IFC discussed global trends in ESG risk management and shared their vision of applying IFC standards in the Kazakhstani financial market. ARRFM presented an updated roadmap for the implementation of ESG principles in the financial market and shared plans for incorporating the ESG risk management system into the practices of financial organizations as part of the ESG Risk Management Guide.
The round table was attended by A. Ovsyannikova, CFO, Vice President, and Member of the Management Board, and A. Ibraev, CSO and Head of the Sustainability Department (ESG). Representatives of the bank participated in the discussion on sustainable development risk management issues. During the discussion, Arnur Ibraev shared the key results of the bank's ESG transformation, discussed the experience of implementing the responsible financing policy, and outlined the plans within the framework of the bank's climate strategy.
The round table participants noted the bank's high score within the S&P Global Corporate Sustainability Assessment (S&P Global CSA). Experts emphasized the significance of this achievement for the bank and highlighted that the high score once again confirms the bank's commitment to high standards of environmental and social responsibility.
Note: ARRFM - Agency for Regulation and Development of the Financial Market of the Republic of Kazakhstan; CAIER - Central Asian Institute for Environmental Research; IFC - International Finance Corporation.
Dear Customers!
Please be notified that changes have been made to the Tariff Schedule for Business Customer Services:
➢ Management of a current account with special conditions in the presence of transactions- 0 KZT
The changes will take effect starting from 30 september 2024.
Best regards, JSC Bank CenterCredit
We have revised our tariffs for #ulkengequrmet card, and now we are offering the most favorable conditions on the market.
Pension card holders will be able to make the below transactions free of charge now:
- To receive pension in cash at Bank CenterCredit cash desks
- To check the account balance at Bank CenterCredit ATMs 3 times a month
The changes will take effect on 27.09.2024.
Treating our most valued customers with respect and providing the best service with #ulkengequrmet card
On 2 September 2024, JSC Bank CenterCredit was assigned a score of 61/100 in the S&P Global Corporate Sustainability Assessment (S&P Global CSA), which is the best result among second-tier banks in the Republic of Kazakhstan.
The Bank received 65 points for the Environmental Dimension (E), 56 points for the Social Dimension (S) and 63 points for the Governance & Economic Dimension (G).
In the context of its ranking across the global banking industry, Bank CenterCredit is ranked in the Top 10% (91st percentile) among banks from around the world participating in the S&P Global CSA in terms of the 2023 financial results (BNK - Banks sector).
Bank CenterCredit’s score of 61 coupled with the 91st percentile demonstrates the Bank’s commitment to sustainability practices, which is particularly important given the growing focus of the government, investors and other stakeholders on the ESG profile of financial institutions, and emphasizes its leadership compared to global peers in the banking sector.
Finvizier Consultancies DMCC (UAE, Dubai) acted as the Bank's consultant for obtaining the S&P Global CSA ESG assessment.
The S&P Global Corporate Sustainability Assessment is an annual evaluation of companies’ sustainability practices conducted by S&P Global, in which companies are rated on a scale from 0 to 100, where 100 is the best score. The S&P Global CSA is recognized as one of the most sought-after, useful and high-quality ESG assessments by many investors and companies according to the Rate the Raters 2023 Report by The Sustainability Institute by ERM.
S&P Global is an American publicly traded holding company, which includes S&P Global Market Intelligence providing the ESG scoring services to companies worldwide.
Система гарантирования депозитов
Казахстанский фонд гарантирования депозитов выпустил видеоролики о том, как работает защита вкладов. В них рассказано о системе гарантирования депозитов, процессе получения возмещения и действиях для сохранения ваших сбережений.
Смотрите ролики на официальном YouTube канале фонда:
On 19 September, the award ceremony for the best CEOs was held at the annual Kazakhstan Growth Forum in Almaty.
Ruslan Vladimirov, President of Bank CenterCredit, was named «Best CEO of the Year» by the expert council.
“I would like to thank the expert council and everyone who took part in the selection of the best CEOs. This is the result of the fruitful work of the entire BCC team. We are proud of our partnership with each client and are confidently moving towards new achievements for mutually beneficial co-operation. Thank you to all our clients for their trust”, — said Ruslan Vladimirov, President of Bank CenterCredit.
The following Members of the Kazakhstan Growth Forum Expert Council took part in the selection of nominees and winners: Eldar Abdrazakov (Kazakhstan Growth Forum), Marzhan Melanich (Kazakhstan Growth Forum), Saken Zhumashev (KPMG), Elena Bakhmutova (Council of the Association of Financiers of Kazakhstan), Erlan Dosymbekov (EY), Ekaterina Benjamin (IFC), Dana Inkarbekova (PwC), Dina Urastayeva (Qazaq Independent Directors), Dulatbek Ikbayev (McKinsey&Company), Oraz Zhandosov (RACURS), Yerzhan Dosymbekov (Grant Thornton), Alina Aldambergen (KASE), Andrey Beklemishev (IDC).
Pursuant to subparagraph 1 of Article 29 (1) of the Law of the Republic of Kazakhstan “On Payments and Payment Systems”, JSC Bank CenterCredit may refuse to perform the Bank Account Contract (close a current bank account) if there is no cash flow on the customer’s bank account for more than 1 (one) year.
The Bank Rights in accordance with Clause 351 of the Standard Terms for Provision of the Complex of Banking Services to Individuals at JSC Bank CenterCredit (Accession Agreement) No. 001:
Sub-clause 24. The Bank may close an account without the customer’s corresponding application, regardless of the existence of outstanding claims to the account:
- If there is no money in the account for more than a year;
- If there is a remaining balance and no movements on the account for more than a year.
Sub-clause ** 25. Account closure shall not entail termination of the Accession Agreement by the Parties.
Sub-clause 26. If there is no money in the account for more than a year, the Bank may terminate the Service Agreement, whereby a notice of the Service Agreement termination shall be posted by the Bank on Bank CenterCredit’s website, ATM, SST, mobile app, remote banking system and/or by sending an SMS notification, a push notification, a notification to the customer’s e-mail 15 (fifteen) calendar days prior to the expected Service Agreement termination date. If there is no money in the account and the term specified in the notice expires, the Bank shall terminate the Service Agreement and close the account. This notice shall be sufficient and appropriate for notifying the customer, and by signing the Agreement the customer acknowledges his/her consent thereto. However, the Bank shall have the right not to perform these actions, in which case the Service Agreement shall not be terminated and the account shall not be closed, and the relationship between the Parties shall continue, unless otherwise provided for by the Agreement.
Bank CenterCredit warns about calls from unknown persons (in most cases, voice bots) posing as bank employees. They inform that you have an overdue loan debt, and that the debt has been transferred to a collection agency. Such calls are received even by those Kazakhstani citizens who do not have an existing loan.
A few days later, a second call is received from another phone number, purporting to be from a collection agency that has been assigned a loan from the Bank. At this stage, scammers try to extort money or obtain personal data in several ways.
How to protect yourself from fraud:
Never share your personal data with anyone: full bank card number, PIN, expiration date, login and password to sign in to your personal area in the mobile app, SMS codes to confirm transactions, etc.
If you receive a suspicious call, hang up and contact Bank CenterCredit at 505 (free to call from mobile phone) to get official information. This is the most reliable way to avoid fraud.