E-mail: Pr@bcc.kz
Bank CenterCredit has commenced operations on the FinOtinish digital platform developed by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market to improve the mechanisms for handling complaints from consumers of financial services (individuals).
Joining the platform marks another milestone in the Bank’s efforts to strengthen its customer-centric service approach and increase transparency in its interactions with customers. The new digital tool enables financial services consumers to submit complaints to the Bank through a single electronic channel and track the status and outcome of their review online.
FinOtinish provides consumers with a single digital channel for communication with financial institutions. Through the FinOtinish digital platform, consumers of financial services (individuals) can submit complaints to the Bank regarding violations of their rights, disagreements with the Bank’s actions or inaction, and claims related to the provision of financial products and services.
Users can track the status of their submissions and monitor review timelines through the platform. Once submitted, a complaint is automatically forwarded to the Bank.
Complaints may be submitted via: https://finotinish.kz/.
If an issue cannot be resolved at the Bank level, the platform provides an opportunity to escalate the matter to the Banking Ombudsman in accordance with the procedures established by applicable law.
Use of the FinOtinish platform is free of charge and is initiated at the consumer’s discretion. At the same time, connection to the platform does not limit the right of consumers of financial services to use other legal means available to protect their rights and legitimate interests.
The Bank would like to note that customers may use the Bank’s traditional service channels for consultations regarding products and services, service terms and conditions, and other reference information:
Bank Contact Center
Calls from mobile phones within the Republic of Kazakhstan are free of charge.
• For private customers: 505;
Bank Messengers: WhatsApp and Telegram.
Messenger channels are not intended for voice calls.
• For private customers: 8 (747) 111-15-05;
• Chat available on the Bank’s website.
Председатель Совета директоров АО «Банк ЦентрКредит» Бахытбек Байсеитов выделил 5,5 млрд теңге для помощи пострадавшим от паводков в Западно-Казахстанской области. Средства будут направлены на восстановление и строительство жилых домов.
«Вместе мы вносим свой вклад в борьбу с паводками и только вместе мы сможем преодолеть любые трудности. В это непростое время я хочу выразить свою поддержку всем пострадавшим и уверенность в том, что мы справимся с любыми вызовами. Давайте объединим наши усилия для восстановления и дальнейшего развития нашей страны, – прокомментировал Бахытбек Байсеитов, Председатель Совета директоров АО «Банк ЦентрКредит».
The BUSINESS BOOST event was held in Almaty with the participation of Bank CenterCredit. The event was attended by 80 representatives of the Almaty business community.
Bank CenterCredit actively focuses on providing its partners with effective business solutions, and this workshop was no exception. According to the organizers, the main goal of the event was to boost financial awareness of entrepreneurs and facilitate their sustainable business development.
The keynote speakers at BUSINESS BOOST were well-known experts in finance, taxes, marketing and franchise management:
- Dayana Assanova, Founder of Dass and Partners and Scale Up, reviewed the Business Scale-Up methods and unveiled new prospects for development.
- Zhuldyz Shanaibayeva, Director of Finpark LLP, a financial consulting company, spoke about Cash Breakthrough issues and presented new financial strategies.
- Dmitry Kazantsev, Kazakhstani tax and finance expert, drew attention to the “owner’s tax security” and emphasized the importance of business protection.
- Sabi Beis, Marketing Specialist-Entrepreneur, revealed the 2024 Marketing Strategy and demonstrated modern promotion approaches.
“Today's event has become an important part of our strategy to create a favourable environment for business networking and training. We are confident that the knowledge gained will have an impact on our customers' success in doing business," noted Emil Gayazov, a representative of Bank CenterCredit.
The Bank will continue with a series of similar events to provide entrepreneurs with access to new skills and opportunities that can catalyze their further growth.
On April 12, the final of the Smart Space competition took place in Almaty, bringing together more than 80 project teams from 40 leading educational institutions of Kazakhstan. The competition aimed to stimulate the interest of the younger generation in scientific creativity and technological entrepreneurship in the field of high technologies, particularly in the space industry.
The goal of the project is to select and support the best project teams for their further inclusion in the business projects of the initiative industrial-innovative and scientific-educational program "International Space Networking Community (MK2S)," which unites education, science, and entrepreneurship.
Bank CenterCredit supported the project, emphasizing its commitment to supporting scientific and educational initiatives aimed at developing the country's innovative potential and involving young people in breakthrough research and development.
"Kazakhstan Smart Space is not just a platform for exchanging knowledge and innovative ideas but also a vivid example of our shared commitment to progress, innovation, and the development of young talent. Bank CenterCredit values the opportunity to contribute to the scientific potential and creativity of youth, especially in the field of education. We are convinced that the younger generation plays a key role in the exploration and conquest of space," said Didar Khalyk, a representative of Bank CenterCredit.
During the Smart Space competition, master classes, teleconferences with thought leaders in the fields of TRIZ, PRIZ, STEM, and STEAM, presentations of internship and acceleration program opportunities, as well as tasks from leading partners in the space industry, were conducted. The main event was the Space Cup KZ Smart Space 2024 tournament, where teams competed for the title of "Best Young Project Manager in the SpaceTech field." Winners in three age categories: 7-12 years, 12-16 years, and 16-22 years, were awarded various prizes, including a tour to the Baikonur Cosmodrome and annual subscriptions to the PRIZ Guru Hub platform.
Dear Customers!
JSC Bank CenterCredit would like to notify of changes in business customer tariffs for foreign currency transfers in currencies of the CIS countries with effect from 15 April 2024.
Standard tariff:
5.4. In currencies of the CIS countries (RUB - from 9.00 a.m. until 05.00 p.m., other currencies - 9.00 a.m. - 02.30 p.m.)
5.4.1. On paper – 0.25% of transfer amount; min. KZT 6,000, max. KZT 80,000
5.4.2. Via BCC Business – 0.20% of transfer amount; min. KZT 3,000, max KZT 50,000
Optimal+ Service Package:
5.4.2. Via BCC Business – 0.15% of transfer amount; min. KZT 2,500, max. KZT 40,000
Premium Service Package:
5.4.2. Via BCC Business - 0.10% % of transfer amount; min. KZT 2,000, max. KZT 30,000
Ultra Service Package:
5.4.2. Via BCC Business - 25 payments (including in foreign currencies) - KZT 0, any further – 0.05%;
min. KZT 2,000, max. KZT 20,000
Please note that the terms and conditions for archive tariffs that refer to standard tariffs will also be changed.
On April 10, a ceremonial opening of the Hall dedicated to the memory of Albina Leonovna Kotova and the Science and Technology Park of KazNMU took place at the Kazakh National Medical University named after Sanzhar Asfendiyarov, with the support of Bank CenterCredit.
The Science and Technology Park at the Kazakh National Medical University represents a modern innovation center that combines academic and scientific resources with industry and business opportunities. This center promotes active collaboration between academic and scientific groups, startups, pharmaceutical companies, and other participants in the innovation sphere.
"The KazNMU Science and Technology Park is not just a building or a complex of laboratories. It is a place where ideas and innovations meet, where students and researchers can bring their boldest projects to life, and where our specialists, scientists, laboratory technicians, and representatives of the Endowment Fund are called upon to help innovators implement their scientific ideas. The opening of our Science and Technology Park confirms our commitment to innovation and quality education. Here, we will develop advanced medical technologies, conduct research that will help us tackle modern healthcare challenges, and prepare the future generation of medical professionals ready to face future challenges," noted Marat Shoranov, Rector of KazNMU.
The KazNMU Technopark will integrate the existing structures of the university, including the Department of Science with its divisions, the Educational and Scientific Center for Neurology and Applied Neurosciences, the Data Center, the Research Institute of Fundamental and Applied Medicine named after Atchabarov, which already houses five modern laboratories, the Scientific and Educational Pharmacopoeia Center, and the vivarium.
"We are pleased to participate and contribute to the development of education in the country. Bank CenterCredit and the Kazakh National Medical University named after S.D. Asfendiyarov have been reliable partners for many years. We are confident that the new Albina Leonovna Kotova Hall and the Science and Technology Park will become an excellent platform for training the new generation of healthcare professionals and help the university reach new heights," noted Ruslan Vladimirovich, President of Bank CenterCredit.
The silver-colored ornamented metal premium card has been uniquely named as #IronCard OYU.
#IronCard OYU is a limited premium card from Bank CenterCredit with the national character and its own opening and reissue fees.
We have updated the premium card tariffs subject to all the changes.
The new tariffs will be effective from 24 April 2024 and are already available on our website.
Bank CenterCredit will allocate 200 million tenge from its own funds to assist the affected regions of Kazakhstan. The funds will be directed towards recovery efforts in the impacted areas.
"We deeply empathize with everyone affected by the disaster. We hope that our contribution will help restore normal life in the affected regions as soon as possible," commented the press service of Bank CenterCredit.
The bank is monitoring the situation and will continue to provide assistance based on the needs of the affected areas.
According to the Ministry of Emergency Situations, residents of Atyrau, Aktobe, Akmola, Kostanay, West Kazakhstan, North Kazakhstan, and Pavlodar regions have been affected by the floods to date.
Dear Customers!
Please be informed that changes have been made to the business customer service tariff schedule effective:
- BCC Business Web (Light, Standart) subscription service, monthly - KZT 1,600
Best regards, JSC Bank CenterCredit
As per the subparagraph 1, paragraph 1, Article 29 of the Law of the Republic of Kazakhstan “On Payments and Payment Systems”, JSC Bank CenterCredit has the right to terminate a bank account agreement (close a current bank account) if there have been no monetary transactions on the client's account for more than one (1) year.
Bank Rights in accordance with Clause 351 of the “Standard Terms for Provision of a Comprehensive Range of Banking Services to Individuals at JSC Bank CenterCredit” (adhesion contract) No. 001:
Subparagraph 24: The Bank may close an account without a corresponding request from the client, regardless of whether there are outstanding claims against the account:
- if there are no funds in the account for more than one year;
- if there is a balance but no movement of funds in the account for more than one year.
Subparagraph 25: Closure of an account does not imply termination of the Agreement of Accession by either party.
Subparagraph 26: If there are no funds in the account for more than one year, the Bank has the right to terminate the service agreement. Notice of termination will be provided by the bank via its website, ATMs, payment kiosks, mobile application, remote banking system, and/or through SMS notification, push notification, or email to the client at least 15 (fifteen) calendar days prior to the proposed termination date. If the account remains without funds after the notice period, the bank will terminate the service agreement and close the account. This notice is deemed sufficient and proper for notifying the client, and by signing the agreement, the client confirms their consent to it. At the same time, the Bank reserves the right not to take these actions, in such cases, the service agreement is not terminated, the account remains open, and the relationship between the parties continues, unless otherwise stipulated in the agreement.
Настоящим АО «Банк ЦентрКредит» сообщает, что 03 апреля 2024 года осуществлена выплата купонного вознаграждения по облигациям CCBNb28 (ISIN KZ2C00003424).
Общая сумма выплаченного купонного вознаграждения составила 1 107 693 785,00 (один миллиард сто семь миллионов шестьсот девяносто три тысячи семьсот восемьдесят пять) теңге 00 тиын.
Уважаемые клиенты, наш банк предоставляет возможность отсрочки платежей по кредитам для пострадавших в результате наводнений и затоплений в ряде областей Казахстана произошедших в марте 2024 года.
Отсрочка платежей предоставляется на 1 (один) месяц с возможностью ее продления.
Подать заявку можно перейдя по ссылке
On March 19, 2024, the international agency S&P Global Ratings changed the outlook for Bank CenterCredit from “Stable” to “Positive”. The national scale rating was increased from "kzA-" to "kzA", long-term and short-term credit ratings were confirmed at the level of "BB-/B".
S&P analysts highlight the growing importance of Bank CenterCredit for the financial system of Kazakhstan, noting its position as the third-largest bank in the country in terms of assets and loan book, as well as holding more than 10% of the market share in retail deposits.
" The positive outlook on BCC reflects our expectation that, within the next 12-18 months, we could raise the ratings if industry risks ease for banks operating in Kazakhstan" S&P said in a statement.
last year in July, the international agency S&P Global Ratings upgraded the rating of Bank CenterCredit to BB-
В рамках законодательства РК по гарантированию вкладов физических лиц, в том числе индивидуальных предпринимателей. Государственная гарантия по всем депозитам и банковским счетам на одного вкладчика составляет:
- до 20 миллионов теңге – по сберегательным вкладам в национальной валюте
- до 10 миллионов теңге – по карточкам, счетам и другим видам вкладов в национальной валюте
- до 5 миллионов теңге – по карточкам, счетам и вкладам в иностранной валюте
При наличии у вкладчика 2-х и более депозитов одновременно как в теңге, так и в иностранной валюте гарантийное возмещение составляет до 20 миллионов теңге
On March 6, 2024, Kazakhstan Stock Exchange JSC (KASE), together with the International Finance Corporation (IFC), as part of implementation of the UN Sustainable Stock Exchanges held an annual “Ring the Bell for Gender Equality” trade opening ceremony. The event highlighted the importance of equality in the field of sustainable development and ESG principles.
Among the invited speakers at the ceremony was the Vice President of Bank CenterCredit JSC Nurlan Shegebayev. Particular attention was paid to the discussion “Invest in Women: Accelerating Progress”. During the discussion, the bank shared its experience in supporting women’s entrepreneurship, implementing an ESG strategy and promoting gender equality within the organization.
“Today, during the discussion, the importance of supporting women’s entrepreneurship was noted, which contributes to the implementation of ESG strategies and the promotion of gender equality within our bank. We already see the results of work, leading to significant changes in our society, supporting equality of opportunity and strengthening the role of women in the economy,” shared Nurlan Shegebayev.
The opening bell for the seventh time demonstrates the commitment of the Kazakh financial community and KASE in promoting the ideals of gender equality at the international level.
Акционерное Общество «Банк ЦентрКредит», находящееся по адресу: A25D5G0, г. Алматы, Медеуский район, пр. Аль – Фараби, 38, уведомляет о проведении 26 апреля 2024 года в 10 часов, по инициативе Совета директоров (Протокол заседания Совета директоров от 13 марта 2024г.), годового общего собрания акционеров в очной форме, посредством Zoom конференции.
Регистрация участников годового общего собрания акционеров начинается в 9 часов 30 минут местного времени.
Список акционеров, имеющих право на участие в годовом общем собрании акционеров АО «Банк ЦентрКредит», будет составлен на основании данных реестра держателей акций АО «Банк ЦентрКредит», предоставленных АО "Центральный депозитарий ценных бумаг" по состоянию на 12 апреля 2024 года.
1. Отчет о результатах деятельности Банка за 2023 год.
2. Утверждение консолидированной и отдельной годовой финансовой отчетности АО «Банк ЦентрКредит» за 2023 год.
3. Утверждение порядка распределения чистого дохода АО «Банк ЦентрКредит» за 2023 год.
4.Об определении аудиторской организации для проведения аудита финансовой отчетности Банка и дочерних организаций.
5. Об избрании членов Совета Директоров АО «Банк ЦентрКредит».
6. Об избрании членов Счетной комиссии.
Акционеры могут ознакомиться с материалами по вопросам повестки дня годового общего собрания, начиная с 16 апреля 2024 года в АО «Банк ЦентрКредит» с 9 до 18 часов по адресу: г. Алматы, Медеуский район, пр. Аль – Фараби, 38. При себе необходимо иметь документ, удостоверяющий личность. При наличии запроса акционера материалы будут направлены ему в течение трех рабочих дней со дня получения запроса, но не ранее вышеназванной даты.
В случае отсутствия кворума повторное годовое общее собрание акционеров будет проведено 27 апреля 2024 г. в 10 часов в очной форме, посредством Zoom конференции.
В соответствии с пунктом 1 статьи 52 Закона Республики Казахстан от 13 мая 2003 года № 415-II «Об акционерных обществах» (далее – Закон об акционерных обществах), протокол общего собрания акционеров должен быть составлен и подписан в течение трех рабочих дней после закрытия собрания.
Общее собрание акционеров проводится в соответствии со статьями 35 – 37, 39 – 48, 50 – 52 Закона об акционерных обществах, а также согласно норм действующего Устава АО «Банк ЦентрКредит».
По всем интересующим Вас вопросам просьба обращаться по телефону 7 (727) 259 85 18
Enjoy the benefits of the new SWIFT GO service, which allows them to make fast transfers across a global banking network that currently has over 11,000 members and 4 billion accounts in 200 countries.
This service utilizes high-speed SWIFT payment channels, thanks to which the speed of international payments has been improved. This has enabled the Bank to improve the service quality and user experience for our customers.
Features of SWIFT GO in our Bank:
- Transfers up to $10,000 in equivalent with crediting to the beneficiary's account within 4 hours
- Currencies: USD/EUR/GBP
- Swift GPI payment tracking
On March 2 a new branch of the Dos Ortopedia company, which develops solutions for people with disabilities, was opened in Shymkent.
During the event, wheelchairs were donated to improve the living conditions of people with disabilities. The initiative was implemented with the support of Bank CenterCredit.
In turn, representatives of “Dos Ortopedia” emphasized the significance of this event.
“Through this partnership, we are moving towards our goal of affordability and quality of life for all. By providing wheelchairs from European brands, we not only provide mobility tools, but also increase awareness of quality rehabilitation products, preventing the choice of low-quality products. We give not only means of transportation, but also the key to an independent life,” said Sultan Konyrbasov, head of the marketing and PR department of Dos Ortopedia.
“Supporting social projects and contributing to society are important aspects of the bank’s activities. Such initiatives to ensure equality are one of the steps towards a more sustainable, fair, humane and developed society and this is important for all of us,” said PR director of Bank CenterCredit Saken Nigmashev.
26 февраля 2024 года в Алматы в рамках укрепления международных связей и обмена профессиональным опытом, АО «Банк ЦентрКредит» в сотрудничестве с ОАО «Банк Эсхата» из Таджикистана провели мероприятие в области телемаркетинга и управления продажами.
Важным моментом встречи стал обмен знаниями и лучшими практиками работы с системой Delta M – передовой платформой для автоматизации коммуникаций с клиентами и эффективных продаж. Эксперты обсудили ключевые аспекты результативных обращений клиентов, методы онлайн мониторинга и контроля качества звонков, что является фундаментом для повышения уровня обслуживания и оптимизации взаимодействия с клиентами.
«Сегодняшнее событие подчеркивает важность международного сотрудничества и обмена опытом для развития и внедрения инновационных решений в финансовой индустрии. Мы с оптимизмом смотрим в будущее сотрудничества с Банком Эсхата и надеемся на продолжение взаимовыгодного обмена опытом, что способствует достижению новых вершин в качестве обслуживания наших клиентов и эффективности роста продаж», – отметил Алим Алиев, руководитель дирекции телемаркетинга.
Взаимодействие между двумя банками обещает не только укрепление профессиональных связей, но и внедрение передовых технологий и методов работы, которые способны значительно улучшить качество обслуживания клиентов и способствовать разработке инновационных подходов в финансовом секторе.
ОАО «Банк Эсхата» – один из крупнейших банков Таджикистана, предоставляющий все основные виды банковских операций. Сеть Банка Эсхата формирует 22 филиала и 295 центров банковского обслуживания по всему Таджикистану. В число предоставляемых услуг входят такие операции, как кредитование для развития бизнеса, потребительское многоцелевое кредитование, денежные переводы, обслуживание банковских карт, срочные вклады и депозиты, торговое финансирование, аккредитив и банковские гарантии, аренда сейфовых ячеек, расчетно-кассовое обслуживание, услуги инкассации и многое другое.
Dear Customers!
JSC Bank CenterCredit hereby informs customers of updates to the Standard Tariff applicable to business customers engaged in foreign economic activities:
Foreign economic activity, VAT inclusive | |
Assigning/renewing an accounting number for the contract on paper | 8 000 KZT |
Via BCC Business | 4 000 KZT |
| Acceptance of additions/amendments to the contract with accounting number on paper | 2 000 KZT |
| Acceptance of additions/amendments to the contract with accounting number via BCC Business | 1 000 KZT |
| Verification and acceptance of currency agreement without the assignment of an accounting number on paper | 2 000 KZT |
| Via BCC Business | 1 000 KZT |
Please note that the conditions for archived tariff packages that refer to standard tariffs will also be changed
Дарим подарки за оценку💚
Поставьте оценку после обслуживания в отделении и выиграйте мерч от банка: стильные пауэрбэнки, настольные часы и бутылки для воды.
📌Как стать участником розыгрыша?
С 1 по 30 июня 2024 года в течение 30 минут после обслуживания в отделении пройдите опрос по ссылке из SMS или push-уведомления, и вы автоматически станете участником розыгрыша.
8 июля в сторис на нашей странице будут определены 80 победителей:
- 50 среди частных лиц
- 30 среди бизнес-клиентов
Организатор акции вправе признать победителем - резервного победителя для вручения приза, если основной победитель не ответит на приглашение банка в течение 48 часов с момента проведения розыгрыша.
Подробнее
Группа БЦК занимает первое место по объему собранных заявок на KASE
Группа БЦК успешно завершила процесс первичного публичного предложения акций (IPO) Air Astana, который проходил с 29 января по 8 февраля 2024 года.
В результате этого значимого события, группа БЦК, включающая АО "Банк ЦентрКредит" и АО "BCC Invest", собрала от инвесторов заявки на сумму более 32 млрд теңге (эквивалентно 72 млн долл. США), поданных в рамках IPO Air Astana на внутреннем рынке. Основная часть средств была привлечена от частных инвесторов, что подчеркивает высокий интерес к данному размещению.
Банк ЦентрКредит занял лидирующие позиции среди банков второго уровня. Сумма объема заявок - 18 млрд теңге от более чем 7 400 активных клиентов, которые подали в общей сложности 8 811 заявок.
Своим клиентам банк предоставил уникальную возможность участвовать в торгах на предварительном рынке (пре-маркет), что позволило им получить ранний доступ к акциям Air Astana и воспользоваться возможностью инвестировать до начала основных торгов на бирже.
В первый день торгов, клиенты БЦК совершили 80% от всего объема торгов на локальном рынке, подтверждая ведущую роль и активное участие банка в обеспечении успешного старта торгов акциями Air Astana на KASE.
Лицензия № 1.2.25/195/34 от 03.02.2020 г., выданная АРРФР РК.