E-mail: Pr@bcc.kz
Bank CenterCredit has commenced operations on the FinOtinish digital platform developed by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market to improve the mechanisms for handling complaints from consumers of financial services (individuals).
Joining the platform marks another milestone in the Bank’s efforts to strengthen its customer-centric service approach and increase transparency in its interactions with customers. The new digital tool enables financial services consumers to submit complaints to the Bank through a single electronic channel and track the status and outcome of their review online.
FinOtinish provides consumers with a single digital channel for communication with financial institutions. Through the FinOtinish digital platform, consumers of financial services (individuals) can submit complaints to the Bank regarding violations of their rights, disagreements with the Bank’s actions or inaction, and claims related to the provision of financial products and services.
Users can track the status of their submissions and monitor review timelines through the platform. Once submitted, a complaint is automatically forwarded to the Bank.
Complaints may be submitted via: https://finotinish.kz/.
If an issue cannot be resolved at the Bank level, the platform provides an opportunity to escalate the matter to the Banking Ombudsman in accordance with the procedures established by applicable law.
Use of the FinOtinish platform is free of charge and is initiated at the consumer’s discretion. At the same time, connection to the platform does not limit the right of consumers of financial services to use other legal means available to protect their rights and legitimate interests.
The Bank would like to note that customers may use the Bank’s traditional service channels for consultations regarding products and services, service terms and conditions, and other reference information:
Bank Contact Center
Calls from mobile phones within the Republic of Kazakhstan are free of charge.
• For private customers: 505;
Bank Messengers: WhatsApp and Telegram.
Messenger channels are not intended for voice calls.
• For private customers: 8 (747) 111-15-05;
• Chat available on the Bank’s website.
Terms of participation: issue tender guarantees from Bank CenterCredit during the promotion period and go in the draw for a chance to win a trip for two to Thailand. The more guarantees you issue, the greater your chances of winning.
Who can participate: legal entities and individual entrepreneurs who have issued tender guarantees from Bank CenterCredit
Prize: a trip for two to Thailand, including flights and 5 star hotel stay for 7 days/6 nights, with daily breakfast and insurance. Departure from Almaty/Astana.
Promotion period: from 1 September to 31 October 2025.
Dear customers,
Starting from September 1, the short number 4433 will be deactivated.
You can change your PIN code in the bcc.kz app or by sending an SMS to 505.
To set or change your PIN code, please use one of the following options:
- In the bcc.kz mobile app: go to “Actions” → “Card settings” → “Change PIN code”.
- Send the short number 505 with the text: PIN (or epin) + the last 4 digits of your card number.
We are constantly working to improve our services so you can manage your finances with ease.
Exclusive Offer!
Get 10% off Apple purchases and repairs at iSpace stores when you pay with Visa Business, Visa Platinum Business, Visa Signature Business, or Visa Corporate T&E cards.
Условия:
- Maximum amount for purchases and services: ₸2,500,000
- Maximum discount per single transaction: ₸250,000
This offer is valid through September 30, 2025.
Until October, 31 make up to 10 discounted purchases on Pinduoduo, one of the world’s largest marketplaces, by paying with your #DragonCard or #GoldCard
- ¥3 off orders from ¥50 or more
- ¥10 off orders from ¥100 or more
Limited-time offer — the promotion may end earlier.
23 августа с 03:00 до 04:55 утра будут проводиться плановые технические работы. В связи с этим будут недоступны приложения bcc.kz и bcc business, а также операции с банкоматами и терминалами.
Приносим извинения за возможные неудобства и рекомендуем заранее спланировать необходимые операции.
From September 2025, we will update our premium service criteria.
Each month, by the 10th of each month, the status will be assigned according to one of the following conditions:
Premium | Private |
Or
|
Or
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For further information, please contact your personal manager or our premium support line at 303.
Joint-stock company "Bank CenterCredit" announces the cancellation of the second issue of subordinated coupon bonds without collateral, convertible into ordinary shares, within the third bond program of the Bank CCBNb29 (ISIN KZ2C00004083) according to the сertificate of cancellation of the issue of non-government bonds issued by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market on August 19, 2025.
JSC Bank CenterCredit hereby announces the adoption of the following decision by the Board of Directors on 18.08.2025:
1. To approve an increase liabilities of Bank CenterCredit JSC in the amount of KZT100,000,000,000 (One hundred billion) by issuing non-government bonds subject to the private placement of Bank CenterCredit JSC.
To approve the conditions for the issue of non-government bonds subject to the private placement by Bank CenterCredit JSC.
3. To approve the placement of non-government bonds subject to the private placement among a limited number of investors. The yield on the bonds is fixed for the entire term of the bonds and will be determined based on the results of the first completed auction for the placement of bonds in accordance with the rules of the organizer of the auction, Kazakhstan Stock Exchange JSC.
Смарт Заправка — абсолютно бесплатный совместный проект Банка ЦентрКредит и SMART GAS GLOBAL LTD, разработанный для оптимизации расходов на топливо и повышения эффективности бизнеса.
Преимущества сервиса Смарт Заправка:
- Полный контроль расходов на топливо — с подробной аналитикой.
- Экономия времени бухгалтеров: автоматические отчёты и документы для возмещения НДС.
- Быстрая заправка без очередей на всех крупных АЗС страны.
- Оплата без предоплаты — списание с текущего счёта компании.
Сервис абсолютно бесплатен и доступен с любой бизнес-картой Банка ЦентрКредит.
Подробнее: https://www.bcc.kz/business/smart-fuel/
We are pleased to announce the launch of the Promotion for new business customers/depositors* who open a deposit of KZT 500,000 to KZT 1,000,000 between August 11 and November 11, 2025.
Promotion Terms:
New customers/depositors who open a deposit during the promotion period will receive:
• +2.0% added to the standard interest rate for “Term” deposits with a term of 3 to 6 months.
Deposits are available in KZT only.
Important: The promotional bonus cannot be combined with any package-based bonuses.
* New depositors are defined as customers opening a deposit for the first time, or those who have not held any deposits within the past 12 months.
Open a special account under the National Fund for Children program to get state payments for your child’s education:
- Education payment in Kazakhstan.
- Education payment abroad.
- AQYL education deposit top up.
All citizens of Kazakhstan born in 2006 or later are eligible for payments. Funds can be used when a child reaches 18 years of age.
Get funds for your child’s education by easily opening a special account in the bcc.kz mobile app.
Dear investors!
Hereby, JSC "Bank CenterCredit" (hereinafter the Bank) informs that August 4, 2025 the Board of Directors of the Bank has approved the following decisions:
- the prior redemption of registered unsecured coupon subordinated bonds, convertible into ordinary shares (CCBNb29 - KASE, ISIN KZ2C00004083), previously issued within the Bank's participation in the Program for increasing the financial stability of the banking sector of the Republic of Kazakhstan, at the nominal value of KZT 1 000,0 in the amount of 29 998 759 (twenty nine million nine hundred ninety eight thousand seven hundred fifty nine) bonds as the return of state funds at the initiative of the Bank;
- cancellation of the second issue of unsecured coupon subordinated bonds convertible into common shares within the third bond program of the Bank in the amount of 60 000 000 (sixty million) bonds (Certificate of state registration of the issue of securities E99-2 dated October 9, 2017).
Open AQYL education deposit at Bank CenterCredit in your name or in your child’s name to save and grow money saved for education.
You can use your accumulated funds to pay for vocational or higher education — the funds are securely protected and will be transferred by the bank directly to the account of the educational institution in Kazakhstan or abroad.
State premium accrual
Ability to top up with funds received as part of the “National Fund for Children” program
Opportunity to obtain start-up educational capital under the “Keleshек” program
The start-up educational capital (SEC) is paid to children who reach the age of 5 years in 2025 or later. You should top up the deposit annually, starting from the date the SEC is credited, in order to maintain it. The minimum annual contribution is 12 to 24 MCI.
State guarantees – favorable interest rates:
Annual state premium 5–7%
Plus bank interest
Partial withdrawals are allowed via cashless transfer to the educational institution’s account
Citizens of Kazakhstan can open AQYL deposit online via the bcc.kz mobile app - a great opportunity to make profitable investments in your children’s future.
Learn more on our website: AQYL education deposit
As of “August” 20, 2025, new tariffs apply to cash operations in rubles on current and savings accounts of individuals.
For more details on tariffs, call 505 or visit our website: https://www.bcc.kz/en/personal/tariffs/
From July 1 to 31, 2025, we held a promotion with a travel giveaway for clients who took out unsecured loans with insurance. Now for the great news: the giveaway continues!
Apply for a cash loan or refinancing with insurance between August 1 and 31 and take part in an additional draw for travel certificates.
We’ve added 3 more trips worth 1,000,000 ₸ each — winners will be announced live on September 23 on our Instagram page @centercreditkz.
Don’t miss your chance — apply for a loan with insurance in August and win the trip of your dreams!
Important:
Customers who have already won travel prizes will not participate in the September 23 draw.
Participants with loans issued in July are not eligible for the September draw.
Expanded FX Platform Capabilities for Your Business
Bank CenterCredit is extending the operating hours of the FX platform for business customers: currency transactions for certain currency pairs are now available on business days until 09:00 p.m. This provides even more flexibility and time for making transactions on the following key currency pairs:
EUR/USD, USD/RUB, GBP/USD, EUR/GBP, EUR/RUB, GBP/RUB, USD/CNY, USD/AED, CNY/RUB, AED/RUB.
Please be also reminded that an extended range of 24 currency pairs is available for the conversion process allowing for quick conversion, accurate adjustment of settlements with partners, and effective currency risk management.
Benefits of Bank CenterCredit’s FX platform:
- Access to favorable exchange rates – via a widget and the unauthorized area of the BCC Business app
- Integration with BCC Business – transactions in just a few clicks
- Extended operating hours – tailored to your schedule and objectives
More currencies. More time. More control.
The FX Platform from Bank CenterCredit is a modern tool designed for active businesses.
On July 31, from 02:00 AM to 04:00 AM, scheduled technical maintenance will be carried out.
ATM operations will be unavailable for 20 minutes during this time.
We apologize for any inconvenience and recommend planning your transactions in advance.
Choosing an outdoor vacation? Pay with your #BlackEdition at Aqbulaq Eco-Hotel and enjoy a 10% discount.
Important: the offer applies to accommodation only and cannot be combined with other promotions.
📅 The offer is valid until 1 July 2026
Visit Almaty Loyalty Club member
An exquisite dinner with the panoramic view of Almaty at a high altitude!
Pay with your #BlackEdition premium card at Sunqar restaurant and enjoy a 10% discount.
And when reserving a special table in the glass cube, the rental is covered by Mastercard.
📍 Sunqar Ski Jump Complex, Almaty
📅 The offer is valid until 31 August 2025
Visit Almaty Loyalty Club member
Immerse yourself in an atmosphere of relaxation and self-care — get a 10% discount on wellness programs and day visits to Alatau Wellness Center and Pürovel Spa & Sport.
Simply book your visit and pay with your #BlackEdition premium card:
📞 +7 701 346 0214 (Alatau Wellness Center)
📞 +7 701 346 0216 (Pürovel Spa & Sport)
The offer is valid until 30 April 2026.
26 июля с 04:00 до 04:45 утра будут проводиться плановые технические работы. В связи с этим будут недоступны приложения bcc.kz и bcc business, а также операции с банкоматами и терминалами.
Приносим извинения за возможные неудобства и рекомендуем заранее спланировать необходимые операции.