E-mail: Pr@bcc.kz
Phone and Internet fraud cases are increasing in Kazakhstan. To protect yourself and your finances, it is important to follow basic security rules: verify information only through official sources, do not fulfill requests from strangers over the phone or online, use strong passwords and two-factor authentication, and regularly update apps and your gadgets’ system.
If you get scammed, immediately contact the police by calling 102 or via qamqor.gov.kz website in the “File a police report” section. You should also block your card through your banking app or by contacting your Bank’s Call Center. Additionally, you can call the unified helpline at 116.
Fraudsters often pose as employees of banks, police, or other organizations, send fake messages on behalf of government services and stores, create fake online stores, and offer “profitable investments”. Please remember: the official authorities never request codes, passwords, or conduct investigations over the phone.
You can learn more about new fraud schemes on the official Instagram page of the Cybercrime Counteraction Department (@cybercrime.kz).
How to protect yourself from scammers, learn more at the link
Bank CenterCredit informs about important changes in the RoK legislation aimed at protecting against financial fraud.
What will change from September 2025
As part of the fight against financial crimes in Kazakhstan, criminal liability is being introduced for illegally transferring access to bank accounts, cards and mobile applications of the bank to third parties. Exceptions are: transactions between spouses and close relatives. Amount of punishment: from a large fine to 5 years of imprisonment with confiscation of property. Facilitators of fraudulent schemes face restriction or imprisonment for a term of 3 to 7 years.
How fraudulent schemes work
Criminals actively recruit citizens through social networks and instant messengers, offering «easy money» for using bank details. Victims of such offers, called «droppers», often do not realize that they are becoming accomplices to crimes. As the National Bank warns, such schemes cause serious damage to the country's financial system and undermine citizens' trust in banking services.
Typical offers from fraudsters:
- «I'll rent out a card for 50,000 tenge»
- «People needed for cashing out»
- «Earnings from banking operations»
Financial security tips from Bank CenterCredit
Never give to third parties:
- Bank cards and their details
- PIN codes and passwords for mobile banking
- Access to banking applications
- СМС codes for confirming transactions
Signs of fraud:
- Offers of «easy money» through banking operations
- Requests to «help with transfers» for a fee
- Offers to use your account for someone else„s «business»
If suspicious transactions are detected:
1. Immediately block the card via the bank„s Call Center/mobile application
2. Contact law enforcement agencies
3. Notify the bank about fraudulent transactions
4. Save all documentation and correspondence
Remember: bank representatives never request:
- Codes from СМС messages
- Money transfers to «safe accounts»
- Transfer of bank data to third parties
Bank CenterCredit cares about the financial security of its clients and calls for vigilance when working with banking products.
Once you’ve taken out a car loan, you’ll gain access to a special Jetour car skin for your #bccpay digital card.
A car loan from Bank CenterCredit allows you to purchase a new car with bank financing. Choose a suitable Jetour model, apply for a car loan and receive additional benefits as part of this promotion.
How to take part in the promotion:
- 1. Choose a Jetour car.
- 2. Apply for and take out a car loan from Bank CentreCredit.
- 3. Receive a unique skin for your #bccpay digital card and a guaranteed gift from Jetour.
This offer applies to the purchase of Jetour cars as part of the promotion.
Interest rate: 0.10–23.00%
Annual percentage rate (APR): 0.70–23.00%
Bank CenterCredit has been named Most Innovative SME Bank – Kazakhstan 2026 by Global Business Outlook, an international business publication. The Bank was recognized for its innovative approach to developing banking solutions for small and medium-sized enterprises (SMEs), driving digital transformation, and introducing modern financial services.
Global Business Outlook experts highlighted BCC’s comprehensive SME ecosystem, including the new BCC Business mobile app, online loan and guarantee applications, the opening of escrow accounts, and the exchange of escrow receipts to support secure transactions.
In addition, the Bank’s video banking service for foreign exchange control consultations and its in-app FX platform, offering the widest selection of currency pairs, were recognized among its key innovations.
The Bank’s digital payments infrastructure was also highlighted, including digital tenge settlement services, as well as the simplicity and speed of onboarding for internet and merchant acquiring services.
“SMEs are one of the Bank’s key strategic priorities. We understand that the needs of businesses are constantly evolving. To meet these changing demands, we continuously invest in new technologies, expand the capabilities of our digital services, and enhance the customer experience, making interactions with the Bank as simple and efficient as possible,” said Ruslan Vladimirov, President of Bank CenterCredit.
Global Business Outlook is an international business publication that annually recognizes outstanding companies and financial institutions for excellence in business performance, innovation, and industry leadership. Participants are assessed based on their market position, financial and operational performance, innovative initiatives, products and services, and their contribution to the development of their respective industries.
General Banking License No. 1.1.856.145, dated August 5, 2026, issued by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market.
Enjoy greater savings on Yandex Lavka purchases with UnionPay cards. Holders of the #GoldCard and premium #DragonCard can enjoy discounts on three orders each month, along with additional card benefits.
During the first month of the promotion:
- 50% off the first order, up to ₸5,000;
- 20% off the second order;
- 10% off the third order.
Starting from the second month:
- #GoldCard: 10% off three orders per month;
- #DragonCard: 20% off three orders per month.
In addition to Yandex Lavka discounts, each card offers its own benefits:
- #GoldCard: free maintenance and 1% cashback on all purchases;
- #DragonCard: 2% cashback on all purchases, unlimited access to Dragonpass business lounges for the cardholders and 6 guest visits.
To receive the discount, find Yandex Lavka in the Yandex Go app and pay for your order with a UnionPay card issued by Bank CenterCredit.
Open a #GoldCard or #DragonCard in the bcc.kz app and enjoy UnionPay benefits for your everyday purchases and travels.
Once you’ve taken out a car loan, you’ll gain access to a special MG car skin for your #bccpay digital card.
A car loan from Bank CenterCredit allows you to purchase a new car with bank financing. Choose a suitable MG model, apply for a car loan and receive additional benefits as part of this promotion.
How to take part in the promotion:
1. Choose an MG car.
2. Apply for and take out a car loan from Bank CentreCredit.
3. Receive an exclusive skin for your #bccpay digital card and a guaranteed gift from MG.
This offer applies to the purchase of MG cars as part of the promotion.
Interest rate: 1.10–20.70%
Annual percentage rate (APR): 3.20–20.70%
Bank CenterCredit UnionPay cardholders can enjoy discounts when paying for purchases in China via QR code. The promotion is valid until 30 November 2026.
The following benefits are available under the promotion:
- 50% off your first purchase, up to CNY 10
- 5% off each subsequent purchase, up to CNY 50 per transaction
- Additional discounts offered by participating partners. The list of participating partners is available via the link.
Pay conveniently via QR code and save while travelling in China with your Bank CenterCredit UnionPay card.
Participating partners may offer additional discounts.
Dear customers,
Please be advised that changes to cash transaction tariffs will come into effect on August 12, 2026:
Clause 8.1.2. Cash deposits in Russian rubles (RUB): 10%.
Please take the updated terms into account when planning and conducting your transactions.
Thank you for your cooperation.
We have summarized the results of the KoronaPay and Bank CenterCredit promotion.
From June 4 to August 31, 2026, customers who received international money transfers through KoronaPay in the bcc.kz app were automatically entered into a prize draw to win a new iPhone.
The winners selected in the random draw are:
- MAKSIM (1219) – Almaty
- IRINA (0735) – Petropavlovsk
Reserve winners:
- SHOLPAN (9775) –Shymkent
- YAROSLAV (3683) –Karaganda
- ALEKSANDR (4985) –Uralsk
- AMIR (5353) – Almaty
The winners will be contacted separately.
Thank you to everyone who participated in the promotion!
Save on acquiring fees with a special fee for payments accepted via the Unified Interbank QR (NPK QR).
Save on acquiring fees with a special fee for payments accepted via the Unified Interbank QR (NPK QR:
- Optimal+ and Premium: 0.2% (0% with an additional option)
- Ultra: 0% (0% with an additional option).
The special fee applies only to payments accepted via NPK QR code.
Accept payments and maximize your savings with Bank CenterCredit!
The Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market (ARDFM) has issued Universal Banking License No. 1.1.856.145 to Bank CenterCredit, which includes additional types of transactions relating to interbank activities (loans, guarantees and sureties, as well as other interbank transactions).
Bank CenterCredit is one of Kazakhstan’s leading commercial banks, with a history spanning more than 37 years.The Bank provides a comprehensive range of financial services to corporate customers, small and medium-sized enterprises, retail customers, and international companies.
Fraudulent scheme involving so-called “safe accounts” is becoming increasingly common in Kazakhstan. Scammers call people claiming their money is at risk and persuade them to transfer their savings to a supposedly “safe” account to protect them. In reality, the account belongs to the scammers, and any money transferred to it comes entirely under their control. Although older people are most frequently targeted, however younger Kazakhstanis also fall victim to this scam. Bank CenterCredit explains how this scheme works and what you should do to protect your savings.
Why “Safe Accounts” Do Not Exist
Banks do not have, and cannot have, special “safe”, “secure”, “protected”, or “reserve” accounts to which customers are asked to transfer their own money for safekeeping.
Bank CenterCredit emphasizes that any request to transfer your own funds to a “safe account” is a scam, not a security measure.
How the Scam Works
Scammers typically follow a well-rehearsed script.
- First, they call pretending to be from a medical clinic, a utility company replacing meters, or an online marketplace regarding an order, and ask the victim to provide an SMS verification code. After obtaining the code, the call ends.
- Later, another scammer calls, pretending to be a bank employee, police officer, or security specialist, claiming that someone is trying to steal money from your account, a loan is being taken out in your name, your personal data has been compromised, or your account is at risk.
- To increase pressure, they create a sense of urgency, insisting that immediate action is required to avoid losing your money.
- Scammers often warn victims in advance that the bank may contact them regarding the suspicious transaction, which is true because the bank's fraud monitoring systems detect unusual activity. They instruct victims to tell the bank that the transfer is legitimate and that the money is being sent to a relative or friend, preventing the bank from blocking the transaction.
- The scammers then claim that the only solution is to transfer the funds to a “safe account”, where the money will supposedly remain protected during the investigation.
In reality, the funds are transferred directly to accounts controlled by the scammers. Once transferred, recovering the money is extremely difficult.
Warning Signs
If you hear any of the following during a phone call, end the conversation immediately:
- “Transfer your money to a safe account immediately”
- “We've opened a secure account for you”
- “Your money must be protected until the investigation is complete”
- “Don't tell anyone about this conversation”
- “Follow our instructions and don't hang up”
- “Take out a loan before the scammers do”
- “Transfer the money yourself through your mobile banking app”
Any of these phrases is a strong indicator of fraud.
What the Bank Will Never Do
- ask you to transfer your money to another account for “protection”;
- ask you to take out a loan to safeguard your funds;
- ask you to install third-party applications;
- require you to keep a conversation confidential;
- pressure you or rush you into making a decision.
How to Protect Yourself
If someone calls claiming there are suspicious transactions on your account, Bank CenterCredit recommends that you:
- end the call immediately, even if the caller sounds convincing or claims to represent an official organization;
- call the Bank yourself using the phone number listed on the official website;
- never transfer money to any so-called “special” or “safe” account;
- never disclose SMS codes, PINs, CVV codes, or passwords for your mobile banking app;
- contact the Bank only through its official communication channels if you have any doubts.
Bank CenterCredit reminds you that only you decide what happens to your money, and any decisions should be made directly with the Bank, without intermediaries, “special investigations”, or urgent phone calls requesting transfers.
The Key Message
Safe accounts do not exist. If someone asks you to transfer your money to “protect” or “save” it, they are trying to steal it. The best protection is to end the call immediately and contact the Bank directly using its official contact details.
Starting from 20.08.2026, new fees will apply for:
• opening a current account at a Bank branch;
• providing a bank account statement at a Bank branch for a period exceeding 6 months;
• maintaining current accounts for individuals.
For more details, call us at 505 or visit our website: https://www.bcc.kz/fizical/tarify/
Changes to international SWIFT transfer tariffs will take effect on 31 October 2026. The new tariffs will apply only to customers who are non-residents of the Republic of Kazakhstan.
The current tariffs will continue to apply to:
- citizens of the Republic of Kazakhstan;
- foreign nationals holding a valid residence permit in the Republic of Kazakhstan.
For these categories of customers, the fees and procedures for international SWIFT transfers will remain unchanged.
You can view the applicable tariffs here.
Dear customers,
Please be advised that changes to cash transaction tariffs will come into effect on June 16, 2026:
Clause 8.1.2. Cash deposits in Russian rubles (RUB): 5%.
Please take the updated terms into account when planning and conducting your transactions.
Thank you for your cooperation.
From 1 June 2026, a 2% fee (minimum 1,000 tenge) will apply to business customers for replenishing their accounts from a card issued by another bank.
For business customers with the ‘Optimal’, ‘Premium’ and ‘Ultra’ packages, this service is provided free of charge.
Starting June 5, 2026, changes to the calculation of the minimum sufficiency threshold for pension savings will take effect in accordance with Resolution No. 422 of the Government of the Republic of Kazakhstan dated May 21, 2026.
As a result, the available amount of lump-sum pension payments (LPP) for improving housing conditions may change
If you are planning to use your pension savings, we recommend submitting and signing your application by June 4, 2026 (inclusive).
Please note that if your application is not signed before the new rules come into effect, the available LPP amount may be recalculated in accordance with the updated methodology.
You can submit your application via your personal account at m.bcc.kz
Bank CenterCredit has launched the QR code payment service supported by UnionPay, enabling customers to pay for goods and services in China and other countries. The service allows QR code payments at over 100 million merchant locations in China, including all types of Weixin Pay (WeChat Pay in China) QR codes, one of the most widely used QR code payment systems in the country. The feature is integrated directly into the bcc.kz mobile app and does not require installing any additional services.
Most Chinese merchants accept UnionPay QR code payments.
To make a payment, simply open the bcc.kz mobile app and go to the ‘Pay via QR’ section. Then choose one of the payment methods:
- Scan the merchant’s QR code, select the account to be debited and confirm the transaction; or
- Generate your own QR code in the My QR section. Then select the card for payment and show the code to the merchant or hold it up to the scanner. Once scanned, the amount will be automatically debited from the card selected.
This service is available to holders of #DragonCard and #GoldCard issued within the UnionPay international network.
“China remains one of the most popular destinations for Kazakhstani tourists and business travelers. Most settlements in the country are made via mobile payments, while traditional cash is hardly used, which underscores the convenience of digital services. Integration with UnionPay expands cross-border payment options, simplifies card usage abroad, and creates a reliable digital bridge between the payment systems of Kazakhstan and China,” emphasized Ms. Zhuldyz Kairzhanova, Vice President of Retail Business Development at JSC Bank CenterCredit.
UnionPay is expanding its international partnerships and enhancing the user experience. All Weixin Pay QR codes in China are fully integrated into the UnionPay network. The QR code payment service is already available at more than 150 million merchant locations in 48 countries and regions, including mainland China, Hong Kong, Macau, Southeast Asian countries, South Korea, Japan, and others.
For more information about the service, please follow the link.
License No. 1.2.25/195/34 dated 03 February 2020 issued by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market
As of “June” 16, 2026, new tariffs apply to cash operations in rubles on current and savings accounts of individuals:
Cash deposits into accounts in roubles (RUB), including top-ups via ATMs/IPTs – 5%.
For more details on tariffs, call 505 or visit our website: https://www.bcc.kz/en/personal/tariffs/
