E-mail: Pr@bcc.kz
Bank CenterCredit has commenced operations on the FinOtinish digital platform developed by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market to improve the mechanisms for handling complaints from consumers of financial services (individuals).
Joining the platform marks another milestone in the Bank’s efforts to strengthen its customer-centric service approach and increase transparency in its interactions with customers. The new digital tool enables financial services consumers to submit complaints to the Bank through a single electronic channel and track the status and outcome of their review online.
FinOtinish provides consumers with a single digital channel for communication with financial institutions. Through the FinOtinish digital platform, consumers of financial services (individuals) can submit complaints to the Bank regarding violations of their rights, disagreements with the Bank’s actions or inaction, and claims related to the provision of financial products and services.
Users can track the status of their submissions and monitor review timelines through the platform. Once submitted, a complaint is automatically forwarded to the Bank.
Complaints may be submitted via: https://finotinish.kz/.
If an issue cannot be resolved at the Bank level, the platform provides an opportunity to escalate the matter to the Banking Ombudsman in accordance with the procedures established by applicable law.
Use of the FinOtinish platform is free of charge and is initiated at the consumer’s discretion. At the same time, connection to the platform does not limit the right of consumers of financial services to use other legal means available to protect their rights and legitimate interests.
The Bank would like to note that customers may use the Bank’s traditional service channels for consultations regarding products and services, service terms and conditions, and other reference information:
Bank Contact Center
Calls from mobile phones within the Republic of Kazakhstan are free of charge.
• For private customers: 505;
Bank Messengers: WhatsApp and Telegram.
Messenger channels are not intended for voice calls.
• For private customers: 8 (747) 111-15-05;
• Chat available on the Bank’s website.
You can now win money just by doing renovations! From 1 June to 31 July 2026, Bank CenterCredit and 12 Mesyacev Hypermarket Chain are launching a giveaway.
How to participate:
Choose products worth at least ₸50,000 at 12 Mesyacev stores
Pay with your Bank CenterCredit card
Get automatically entered into the giveaway.
Prize Fund:
3 lucky winners will receive ₸1,000,000 each
Another 10 participants will receive certificates worth ₸100,000 for purchasing construction materials.
Winners will be selected using a randomizer after the promotion ends.
First time in Kazakhstan! Click to Pay is a new service that enables fast and secure online payments with Visa cards.
- No need to enter your card number, expiration date, or CVV when paying on a merchant’s website, simply enter your phone number and select the required card from your list of Visa cards.
- The service is available to users across a variety of consumer devices and participating merchants.
- Visa ensures secure storage of your card details.
How to Use
- The online store, service, or service provider must be enrolled in Click to Pay.
- To allow Click to Pay to find your cards, enter your phone number when selecting the payment method.
- If you are a Visa cardholder, simply choose the appropriate card from the list.
- Confirm your identity to complete the payment. Done!
Currently, customers in Kazakhstan can make purchases using Click to Pay on international websites of major global brands such as Marriott, Lufthansa, and Emirates.
Card enrollment in Click to Pay is carried out in stages– if you are unable to pay for a purchase using Click to Pay right now, it means the service will be activated later.
Service settings can be managed in the bcc.kz mobile app under Card Settings.
Sending money via Western Union in the bcc.kz app is now even more affordable – transfer fees start from KZT 500.
Online transfers offer lower fees than transfers made at bank branches and take only a few minutes. Simply select the destination country and enter the amount and recipient details.
More details about the fees are available here.
Dear customers,
Please be advised that changes to cash transaction tariffs will come into effect on May 21, 2026:
Clause 8.1.2. Cash deposits in Russian rubles (RUB): 0.3%.
Please take the updated terms into account when planning and conducting your transactions.
Thank you for your cooperation.
19 мая в Астане состоялось первое в Казахстане мероприятие S&P Global — S&P Global 2026 Sustainability Market Briefing, объединившее лидеров рынка и участников Global Sustainability Yearbook 2026, включая Bank CenterCredit.
В мероприятии принял участие Руководитель ESG Дирекции Банка ЦентрКредит Олжас Джусупов. В рамках сессий участники обсудили ESG-оценки S&P Global, вопросы раскрытия нефинансовой информации, климатические риски, устойчивое финансирование, а также влияние ESG-факторов на финансовый сектор и инвестиционную привлекательность компаний.
Отдельная сессия была посвящена Банку ЦентрКредит как одному из лидеров банковского сектора Казахстана и участнику Global Sustainability Yearbook 2026. В ходе обсуждения были представлены результаты оценки S&P CSA Global, а также ключевые практики банка в области интеграции ESG-подходов, климатической стратегии и устойчивого финансирования.
Банк ЦентрКредит второй год подряд проходит ESG-оценку S&P CSA Global. По итогам последней оценки банк улучшил результат на 23% — с 61 до 75 баллов, что подтверждает последовательное развитие ESG-практик, совершенствование системы корпоративного управления и повышение качества раскрытия информации.
Участие в мероприятии также позволило обменяться опытом с международными и региональными компаниями, а также обсудить актуальные тренды и подходы в области устойчивого развития с экспертами S&P Global.
The Bank has resumed accepting applications for partial and full early mortgage repayment using lump-sum pension payments in accordance with the new rules that came into effect on April 17, 2026.
What’s Changed
Pension funds can now be used only to repay the mortgage principal. They can no longer be used to cover interest, penalties, or late fees — these must be paid using personal funds.
How the Process Now Works
The process consists of several steps:
- Funds are transferred from the UAPF to the Borrower’s account
- The Borrower submits and signs an application for mortgage repayment using lump-sum pension payments
- The Bank sends a notification specifying the amount of accrued interest and other charges that must be paid separately
- Once these payments are made, the pension funds are applied toward repayment of the mortgage principal
Dear customers!
Please be informed that scheduled maintenance works will be carried out on 19.05.2026 from 02:00 to 03:00. During this period, the following services will be temporarily unavailable:
- bcc.kz
- bcc business;
- 3D Secure;
- SMS messages;
- POS terminals.
We kindly ask you to plan and complete the necessary operations before the maintenance begins.
We apologize for the temporary inconvenience.
New service, Private Club, is now available in the bcc.kz mobile app, a dedicated space for clients who value comfort, a personalized approach, and additional privileges.
Now all premium banking features are available in one section:
you can receive personal support, explore current offers, and access exclusive partner services.
Available in Private Club:
- personal support via chat
- premium card offers
- privileges and special offers
- real estate and lifestyle services
The service is already available in the bcc.kz mobile app.
Clients with VIP status have full access to all features, while other users can apply for premium servicing directly in the app.
Private Club is a convenient way to enjoy more opportunities and premium service in a familiar digital format.
Due to scheduled maintenance on May 16 from 03:00 to 04:00, the following services of Bank CenterCredit JSC are expected to be unavailable:
- ATMs and terminals;
- bcc.kz mobile application;
- FX platform;
- bcc business.
We kindly ask you to plan and complete your transactions before the maintenance begins. We apologize for any temporary inconvenience caused.
Hereby Bank CenterCredit JSC informs that on May 14, 2026, the coupon interest on bonds CCBNb33 (ISIN KZ2C00007714) was paid.
The total amount of coupon interest paid was 304,750,000.00 (three hundred four million seven hundred fifty thousand) tenge 00 tiyn.
We would like to inform you that unscheduled technical maintenance will be carried out on 12.05.2026. Due to this, the bcc.kz mobile application and BCC Business may be temporarily unavailable. We apologize for any inconvenience caused.
Please take the following time intervals into account when planning your operations:
- From 03:00 to 03:30 (GMT+5) — the following services will be unavailable:
bcc.kz mobile application;
ATMs and terminals;
POS-terminals;
- From 03:30 to 10:18 (GMT+5)
Transfers will be limited (except for transfers to cards of other banks in Kazakhstan and between your own accounts without currency conversion).
Payment via QR.
As of “May” 21, 2026, new tariffs apply to cash operations in rubles on current and savings accounts of individuals.
For more details on tariffs, call 505 or visit our website: https://www.bcc.kz/en/personal/tariffs/
From May 7, 2026, Bank CenterCredit will switch to the new international standard for exchanging financial messages SWIFT ISO 20022 for international SWIFT transfers.
The new ISO 20022 standard is another stage in the development of digital technologies in international banking, aimed at improving the security, speed, and flexibility of global transactions.
Your everyday business expenses can now bring you rewards. From 1 May to 30 September 2026, take part in the Visa giveaway to win certificates!
How to participate:
- Pay for purchases with your Visa #business or #businessprime cards
- Make at least 5 transactions per month totaling ₸50,000 or more
Prizes:
You are automatically entered into the promotion, with a chance to win one of 10 trips.
Every month, we’ll select using a randomizer two winners who will receive valuable travel agency gift certificates worth KZT 2,000,000.
The more you spend, the higher your chances of winning!
Dear Business Customers,
Please be advised that, with effect from 4 May 2026, changes to cash transaction tariffs will be introduced:
clause 6.2: KZT cash withdrawals – 0.6% of the amount, min KZT 1,000
We kindly ask you to take the updated terms into account when planning and making transactions.
Thank you for your cooperation!
Hereby Bank CenterCredit JSC informs that on April 28, 2026 the coupon interest on ALBNb5 bonds (ISIN KZ2C00006062) was paid.
The total amount of coupon interest paid was 242,071,510.00 (two hundred forty-two million seventy-one thousand five hundred ten) tenge 00 tiyn.
Bank CenterCredit has supported the republication of the novel Elen-Alan by the prominent Kazakh writer Abish Kekilbayev in the Kazakh language. A total of 8,100 copies of the book were published. Of these, 110 copies will be donated to the Ministry of Science and Higher Education of the Republic of Kazakhstan, 100 copies to the National Academic Library of Kazakhstan, and the remaining copies will be distributed among universities nationwide.
Elen-Alan is one of the most significant works of Kazakh literature, dedicated to the era of Abulkhair Khan and recounting the pivotal decisions that shaped the destiny of the Kazakh people. The novel intertwines historical narratives with reflections on leadership, responsibility, and the fate of the nation.
“The donation of Abish Kekilbayev’s work Elen-Alan to Kazakhstani universities is an important contribution to preserving and promoting our cultural heritage. These books will help students gain a deeper understanding of the history, values, and spiritual foundations of our people. I would like to express my gratitude to Bank CenterCredit for its social responsibility and support of education. I am confident that this initiative will foster young people’s interest in national literature and contribute to strengthening the country’s intellectual potential,” commented Talgat Yeshenkulov, Vice Minister of Science and Higher Education.
“We are pleased to contribute to the preservation and promotion of Kazakh literature. History and historical books provide the fundamental knowledge that each of us needs. We believe that young people at universities across Kazakhstan will be keen to explore this part of our nation’s history,” noted Nurlan Shegebaev, Vice President at Bank CenterCredit.
For many years, Bank CenterCredit has consistently supported educational and cultural initiatives, regularly participated in book publishing, and maintained its own corporate library. This project continues that tradition.
Dear Customers,
Please be advised that changes to our cash transaction tariffs will take effect on 27 April 2026:
Item 8.2.1. RUB withdrawal – 1%
Please take these updated terms into account when planning and conducting your transactions.
Thank you for your cooperation.
Dear Customers,
Please be advised that changes to our cash transaction tariffs will take effect on 27 April 2026:
Item 8.2.1. RUB withdrawal – 1%
Please take these updated terms into account when planning and conducting your transactions.
Thank you for your cooperation.
В Туркестане в рамках II Центрально-Азиатского финансово-банковского форума «Банки и финтех» состоялась панельная сессия «ESG, Green Finance и устойчивое развитие», объединившая представителей финансового сектора, международных финансовых институтов, консалтинга и компаний реального сектора экономики.
Модератором выступила Сабина Акжарова, Вице-президент по коммуникациям и международному сотрудничеству Казахстанской национальной федерации клубов ЮНЕСКО. Среди спикеров — Руководитель Центра по устойчивому развитию Банка ЦентрКредит Арнур Ибраев, а также представители ведущих международных и национальных организаций, охватывающих консалтинговый сектор, банковскую индустрию и международные финансовые институты, включая Европейский банк реконструкции и развития, Алтын Банк, KPMG, EY и KZ Recycling.
В ходе сессии участники обсудили развитие ESG-повестки в финансовом секторе, внедрение стратегий устойчивого развития, инструменты зеленого финансирования, а также вопросы ESG-зрелости заёмщиков и верификации нефинансовой отчетности. Отдельное внимание было уделено ключевым барьерам, включая доступность данных, регулирование и экономику устойчивых проектов.
По итогам дискуссии отмечено, что ESG в Казахстане и регионе переходит в практическую плоскость и становится важным элементом банковской деятельности, одновременно усиливая влияние на компании реального сектора и формируя новые рыночные стандарты в области устойчивого развития.
22 апреля с 02:55 до 03:15 будут проводиться плановые технические работы, и в связи с этим будут недоступны оплаты в интернете и переводы с карты на карту.
Приносим извинения за возможные неудобства и рекомендуем заранее запланировать необходимые операции.