E-mail: Pr@bcc.kz
Bank CenterCredit has commenced operations on the FinOtinish digital platform developed by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market to improve the mechanisms for handling complaints from consumers of financial services (individuals).
Joining the platform marks another milestone in the Bank’s efforts to strengthen its customer-centric service approach and increase transparency in its interactions with customers. The new digital tool enables financial services consumers to submit complaints to the Bank through a single electronic channel and track the status and outcome of their review online.
FinOtinish provides consumers with a single digital channel for communication with financial institutions. Through the FinOtinish digital platform, consumers of financial services (individuals) can submit complaints to the Bank regarding violations of their rights, disagreements with the Bank’s actions or inaction, and claims related to the provision of financial products and services.
Users can track the status of their submissions and monitor review timelines through the platform. Once submitted, a complaint is automatically forwarded to the Bank.
Complaints may be submitted via: https://finotinish.kz/.
If an issue cannot be resolved at the Bank level, the platform provides an opportunity to escalate the matter to the Banking Ombudsman in accordance with the procedures established by applicable law.
Use of the FinOtinish platform is free of charge and is initiated at the consumer’s discretion. At the same time, connection to the platform does not limit the right of consumers of financial services to use other legal means available to protect their rights and legitimate interests.
The Bank would like to note that customers may use the Bank’s traditional service channels for consultations regarding products and services, service terms and conditions, and other reference information:
Bank Contact Center
Calls from mobile phones within the Republic of Kazakhstan are free of charge.
• For private customers: 505;
Bank Messengers: WhatsApp and Telegram.
Messenger channels are not intended for voice calls.
• For private customers: 8 (747) 111-15-05;
• Chat available on the Bank’s website.
As of “May” 21, 2026, new tariffs apply to cash operations in rubles on current and savings accounts of individuals.
For more details on tariffs, call 505 or visit our website: https://www.bcc.kz/en/personal/tariffs/
From May 7, 2026, Bank CenterCredit will switch to the new international standard for exchanging financial messages SWIFT ISO 20022 for international SWIFT transfers.
The new ISO 20022 standard is another stage in the development of digital technologies in international banking, aimed at improving the security, speed, and flexibility of global transactions.
Your everyday business expenses can now bring you rewards. From 1 May to 30 September 2026, take part in the Visa giveaway to win certificates!
How to participate:
- Pay for purchases with your Visa #business or #businessprime cards
- Make at least 5 transactions per month totaling ₸50,000 or more
Prizes:
You are automatically entered into the promotion, with a chance to win one of 10 trips.
Every month, we’ll select using a randomizer two winners who will receive valuable travel agency gift certificates worth KZT 2,000,000.
The more you spend, the higher your chances of winning!
Dear Business Customers,
Please be advised that, with effect from 4 May 2026, changes to cash transaction tariffs will be introduced:
clause 6.2: KZT cash withdrawals – 0.6% of the amount, min KZT 1,000
We kindly ask you to take the updated terms into account when planning and making transactions.
Thank you for your cooperation!
Hereby Bank CenterCredit JSC informs that on April 28, 2026 the coupon interest on ALBNb5 bonds (ISIN KZ2C00006062) was paid.
The total amount of coupon interest paid was 242,071,510.00 (two hundred forty-two million seventy-one thousand five hundred ten) tenge 00 tiyn.
Bank CenterCredit has supported the republication of the novel Elen-Alan by the prominent Kazakh writer Abish Kekilbayev in the Kazakh language. A total of 8,100 copies of the book were published. Of these, 110 copies will be donated to the Ministry of Science and Higher Education of the Republic of Kazakhstan, 100 copies to the National Academic Library of Kazakhstan, and the remaining copies will be distributed among universities nationwide.
Elen-Alan is one of the most significant works of Kazakh literature, dedicated to the era of Abulkhair Khan and recounting the pivotal decisions that shaped the destiny of the Kazakh people. The novel intertwines historical narratives with reflections on leadership, responsibility, and the fate of the nation.
“The donation of Abish Kekilbayev’s work Elen-Alan to Kazakhstani universities is an important contribution to preserving and promoting our cultural heritage. These books will help students gain a deeper understanding of the history, values, and spiritual foundations of our people. I would like to express my gratitude to Bank CenterCredit for its social responsibility and support of education. I am confident that this initiative will foster young people’s interest in national literature and contribute to strengthening the country’s intellectual potential,” commented Talgat Yeshenkulov, Vice Minister of Science and Higher Education.
“We are pleased to contribute to the preservation and promotion of Kazakh literature. History and historical books provide the fundamental knowledge that each of us needs. We believe that young people at universities across Kazakhstan will be keen to explore this part of our nation’s history,” noted Nurlan Shegebaev, Vice President at Bank CenterCredit.
For many years, Bank CenterCredit has consistently supported educational and cultural initiatives, regularly participated in book publishing, and maintained its own corporate library. This project continues that tradition.
Dear Customers,
Please be advised that changes to our cash transaction tariffs will take effect on 27 April 2026:
Item 8.2.1. RUB withdrawal – 1%
Please take these updated terms into account when planning and conducting your transactions.
Thank you for your cooperation.
Dear Customers,
Please be advised that changes to our cash transaction tariffs will take effect on 27 April 2026:
Item 8.2.1. RUB withdrawal – 1%
Please take these updated terms into account when planning and conducting your transactions.
Thank you for your cooperation.
В Туркестане в рамках II Центрально-Азиатского финансово-банковского форума «Банки и финтех» состоялась панельная сессия «ESG, Green Finance и устойчивое развитие», объединившая представителей финансового сектора, международных финансовых институтов, консалтинга и компаний реального сектора экономики.
Модератором выступила Сабина Акжарова, Вице-президент по коммуникациям и международному сотрудничеству Казахстанской национальной федерации клубов ЮНЕСКО. Среди спикеров — Руководитель Центра по устойчивому развитию Банка ЦентрКредит Арнур Ибраев, а также представители ведущих международных и национальных организаций, охватывающих консалтинговый сектор, банковскую индустрию и международные финансовые институты, включая Европейский банк реконструкции и развития, Алтын Банк, KPMG, EY и KZ Recycling.
В ходе сессии участники обсудили развитие ESG-повестки в финансовом секторе, внедрение стратегий устойчивого развития, инструменты зеленого финансирования, а также вопросы ESG-зрелости заёмщиков и верификации нефинансовой отчетности. Отдельное внимание было уделено ключевым барьерам, включая доступность данных, регулирование и экономику устойчивых проектов.
По итогам дискуссии отмечено, что ESG в Казахстане и регионе переходит в практическую плоскость и становится важным элементом банковской деятельности, одновременно усиливая влияние на компании реального сектора и формируя новые рыночные стандарты в области устойчивого развития.
22 апреля с 02:55 до 03:15 будут проводиться плановые технические работы, и в связи с этим будут недоступны оплаты в интернете и переводы с карты на карту.
Приносим извинения за возможные неудобства и рекомендуем заранее запланировать необходимые операции.
With the bcc plus subscription, you get 10% and 15% off on Lamoda using a promo code valid until the end of the year!
The promo code can be used once and cannot be combined with other discounts under the Lamoda loyalty program. Detailed promotion terms are available at lamoda.kz/promo/.
Activate your bcc plus subscription in the bcc.kz app and save on clothing, footwear, and accessories!
Pursuant to Order of the Minister of Industry and Construction of the Republic of Kazakhstan No. 116 dated 19 March 2026, the amendments to the Rules for Use of Lump-Sum Pension Payments (LSPP) will take effect on 17 April 2026.
In accordance with these amendments, LSPP funds may be used solely to repay the principal of a housing mortgage loan, either partially or in full. The use of pension savings to cover interest, penalties, fines, or any other loan obligations is no longer permitted.
Under the previous version of the Rules, LSPP funds could be applied not only to pay off the principal but also related loan obligations. This option has been removed in the updated version.
How the Process Will Change for Our Customers
• To repay the principal using LSPP funds on the bank’s website, the customer must first pay the accrued interest using their own funds
• Once the interest has been paid, the LSPP funds will be applied for the principal repayment.
• If the interest is not paid within 10 days, the LSPP funds will be returned to the Unified Accumulative Pension Fund.
Due to alignment of the system with updated legislative requirements, and the Bank’s ongoing technical configuration works, payments for Partial Early Repayment/Full Early Repayment purposes funded by LSPP will be temporarily unavailable from April 17, 2026.
All other purposes for using pension funds to improve housing conditions will remain unchanged.
Integration of 1C with Bank CenterCredit’s Internet Banking: fill in payments in 1C, and they will be automatically transferred to Internet Banking.
Minimize manual entry and the risk of errors.
Automatic transfer of bank statements from Internet Banking to 1C. Maximum data transmission security.
14 апреля с 03:00 до 04:00 будут проводиться плановые технические работы, и в связи с этим будут недоступны операции с банкоматами и терминалами, переводы, оплата в интернете и через POS-терминалы.
Приносим извинения за возможные неудобства и рекомендуем заранее запланировать необходимые операции.
Cashback terms for purchases made using your #DragonCard and #GoldCard have changed.
#DragonCard
- Cashback on purchases made via Apple Pay until May 31 – 5%
- Cashback on purchases made with the physical card and online transactions worldwide – 2%
#GoldCard
- Cashback on purchases made via Apple Pay until May 31 – 3%
- Cashback on purchases made with the physical card and online transactions worldwide – 1%
How to add a card to Apple Pay?
Apple Pay in Kazakhstan: How contactless payments work and how to add a card
Dear Customers,
Please be informed that changes to the tariffs for business customer foreign currency transfers will take effect on 12 May 2026.
Standard tariff rates:
Item 5.5.2. In currencies of CIS countries via BCC Business – 0.25% of the transfer amount, min. KZT 3,000, max. KZT 50,000;
Optimal+ Service Package:
Item 3.4.1. In currencies of CIS countries via BCC Business - 0.20% of the transfer amount, min. KZT 2,500, max. KZT 40,000;
Premium Service Package:
Item 3.4.1. In currencies of CIS countries via BCC Business - 0.15% of the transfer amount, min. KZT 2,000, max. KZT 30,000;
Ultra Service Package:
Item 3.4.1. In currencies of CIS countries via BCC Business - 0.08% of the transfer amount, min. KZT 2,000, max. KZT 20,000.
Please take the updated terms into account when planning and conducting your transactions.
Thank you for your cooperation.
You no longer need to wonder where it is. Our bank offers the SWIFT GPI service for tracking incoming payments.
Enter the UETR code and get the payment route:
• the current stage of the payment
• where the payment is currently being processed
Track incoming payments from foreign counterparties via the BCC Business app.
As of “April” 27, 2026, new tariffs apply to cash operations in rubles on current and savings accounts of individuals.
For more details on tariffs, call 505 or visit our website: https://www.bcc.kz/en/personal/tariffs/
Dear Customers,
Please be advised that changes to our cash transaction tariffs will take effect on 6 April 2026:
Item 8.2.1. RUB withdrawal – 5%
Please take these updated terms into account when planning and conducting your transactions.
Thank you for your cooperation.
Dear customers!
JSC “Bank CenterCredit” (the Bank) hereby takes this opportunity of expressing deepest respect and thanking for your confidence in the Bank .
This notice is addressed to customers who are legal entities (their branches and representative offices), individuals engaged in entrepreneurial activity, advocacy, private notary activity, private enforcement officer activity, professional mediator activity, as well as peasant (farmer) farms without formation of a legal entity (the Customers).
In accordance with paragraph 1 of Article 28 of the Law of the Republic of Kazakhstan “On Payments and Payment Systems” (the Law) closing of the customer’s bank account shall be made at the customer’s request or independently by the bank, in cases of termination or refusal to perform the Bank Account Agreement or Bank Deposit Agreement in the manner provided for by Article 29 of the Law. Pursuant to subparagraph 1) of paragraph 1 of Article 29 of the Law, the bank shall have the right to refuse to perform the Bank Deposit Agreement (close a bank account) in case of lack of money in the customer's bank account for more than 1 (one) year. Paragraph 7 of Article 29 of the Law stipulates that in the event of lack of money in the customer's bank account, the bank shall terminate the Bank Account Agreement or Bank Deposit Agreement and close the bank accounts upon expiry of 3 (three) months from the date of notice of refusal to perform the Bank Account Agreement or Bank Deposit Agreement.
The Bank notifies you about closing of bank accounts (refusal to perform the above-mentioned agreements), that have a zero balance for the period exceeding the last 12 (twelve) months and that will have no balance of money in the next 3 (three) months from the date of this Notice. At the same time, the fee for current accounts maintenance and closing is to be debited in accordance with the Bank’s tariffs. In case of disagreement with the termination of the business relations, please notify the Bank in writing or make a transfer operation (i.e. payment and (or) transfer) on the current account or top up the bank deposit.
Respectfully,
JSC “Bank CenterCredit”
Date of this Notice: ___ _________ 202___ .
From 20 April 2026, new tariffs will apply to account maintenance for personal customers, also to the issuance of certificates for bank accounts, current balances, and account/deposit transaction history upon the customer’s request.
For more information about the tariffs, please call 505 or visit our website: https://www.bcc.kz/en/personal/tariffs/
You no longer need to wonder where it is. Our bank offers the SWIFT GPI service for tracking incoming payments.
Enter the UETR code and get the payment route:
• the current stage of the payment
• where the payment is currently being processed
Track incoming payments from foreign counterparties via the BCC Business app.
Starting from 1 April, our bank is launching a promotion for customers who apply for a cash loan or refinancing with BCC Life insurance.
For three months, the promotion participants will have the chance to win gold bars.
Prizes:
1st month – 3 gold bars of 5 grams each
2nd month – 3 gold bars of 5 grams each
3rd month (final) – gold bars of 5, 10, and 20 grams
To participate, apply for a cash loan or refinancing with BCC Life insurance between 1 April and 30 June. The giveaway results will be announced on the centercreditkz Instagram page on 20 May, 19 June, and 20 July.