E-mail: Pr@bcc.kz
Bank CenterCredit has commenced operations on the FinOtinish digital platform developed by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market to improve the mechanisms for handling complaints from consumers of financial services (individuals).
Joining the platform marks another milestone in the Bank’s efforts to strengthen its customer-centric service approach and increase transparency in its interactions with customers. The new digital tool enables financial services consumers to submit complaints to the Bank through a single electronic channel and track the status and outcome of their review online.
FinOtinish provides consumers with a single digital channel for communication with financial institutions. Through the FinOtinish digital platform, consumers of financial services (individuals) can submit complaints to the Bank regarding violations of their rights, disagreements with the Bank’s actions or inaction, and claims related to the provision of financial products and services.
Users can track the status of their submissions and monitor review timelines through the platform. Once submitted, a complaint is automatically forwarded to the Bank.
Complaints may be submitted via: https://finotinish.kz/.
If an issue cannot be resolved at the Bank level, the platform provides an opportunity to escalate the matter to the Banking Ombudsman in accordance with the procedures established by applicable law.
Use of the FinOtinish platform is free of charge and is initiated at the consumer’s discretion. At the same time, connection to the platform does not limit the right of consumers of financial services to use other legal means available to protect their rights and legitimate interests.
The Bank would like to note that customers may use the Bank’s traditional service channels for consultations regarding products and services, service terms and conditions, and other reference information:
Bank Contact Center
Calls from mobile phones within the Republic of Kazakhstan are free of charge.
• For private customers: 505;
Bank Messengers: WhatsApp and Telegram.
Messenger channels are not intended for voice calls.
• For private customers: 8 (747) 111-15-05;
• Chat available on the Bank’s website.
With the bcc plus subscription, you get 10% and 15% off on Lamoda using a promo code valid until the end of the year!
The promo code can be used once and cannot be combined with other discounts under the Lamoda loyalty program. Detailed promotion terms are available at lamoda.kz/promo/.
Activate your bcc plus subscription in the bcc.kz app and save on clothing, footwear, and accessories!
Pursuant to Order of the Minister of Industry and Construction of the Republic of Kazakhstan No. 116 dated 19 March 2026, the amendments to the Rules for Use of Lump-Sum Pension Payments (LSPP) will take effect on 17 April 2026.
In accordance with these amendments, LSPP funds may be used solely to repay the principal of a housing mortgage loan, either partially or in full. The use of pension savings to cover interest, penalties, fines, or any other loan obligations is no longer permitted.
Under the previous version of the Rules, LSPP funds could be applied not only to pay off the principal but also related loan obligations. This option has been removed in the updated version.
How the Process Will Change for Our Customers
• To repay the principal using LSPP funds on the bank’s website, the customer must first pay the accrued interest using their own funds
• Once the interest has been paid, the LSPP funds will be applied for the principal repayment.
• If the interest is not paid within 10 days, the LSPP funds will be returned to the Unified Accumulative Pension Fund.
Due to alignment of the system with updated legislative requirements, and the Bank’s ongoing technical configuration works, payments for Partial Early Repayment/Full Early Repayment purposes funded by LSPP will be temporarily unavailable from April 17, 2026.
All other purposes for using pension funds to improve housing conditions will remain unchanged.
Integration of 1C with Bank CenterCredit’s Internet Banking: fill in payments in 1C, and they will be automatically transferred to Internet Banking.
Minimize manual entry and the risk of errors.
Automatic transfer of bank statements from Internet Banking to 1C. Maximum data transmission security.
14 апреля с 03:00 до 04:00 будут проводиться плановые технические работы, и в связи с этим будут недоступны операции с банкоматами и терминалами, переводы, оплата в интернете и через POS-терминалы.
Приносим извинения за возможные неудобства и рекомендуем заранее запланировать необходимые операции.
Cashback terms for purchases made using your #DragonCard and #GoldCard have changed.
#DragonCard
- Cashback on purchases made via Apple Pay until May 31 – 5%
- Cashback on purchases made with the physical card and online transactions worldwide – 2%
#GoldCard
- Cashback on purchases made via Apple Pay until May 31 – 3%
- Cashback on purchases made with the physical card and online transactions worldwide – 1%
How to add a card to Apple Pay?
Apple Pay in Kazakhstan: How contactless payments work and how to add a card
Dear Customers,
Please be informed that changes to the tariffs for business customer foreign currency transfers will take effect on 12 May 2026.
Standard tariff rates:
Item 5.5.2. In currencies of CIS countries via BCC Business – 0.25% of the transfer amount, min. KZT 3,000, max. KZT 50,000;
Optimal+ Service Package:
Item 3.4.1. In currencies of CIS countries via BCC Business - 0.20% of the transfer amount, min. KZT 2,500, max. KZT 40,000;
Premium Service Package:
Item 3.4.1. In currencies of CIS countries via BCC Business - 0.15% of the transfer amount, min. KZT 2,000, max. KZT 30,000;
Ultra Service Package:
Item 3.4.1. In currencies of CIS countries via BCC Business - 0.08% of the transfer amount, min. KZT 2,000, max. KZT 20,000.
Please take the updated terms into account when planning and conducting your transactions.
Thank you for your cooperation.
You no longer need to wonder where it is. Our bank offers the SWIFT GPI service for tracking incoming payments.
Enter the UETR code and get the payment route:
• the current stage of the payment
• where the payment is currently being processed
Track incoming payments from foreign counterparties via the BCC Business app.
As of “April” 27, 2026, new tariffs apply to cash operations in rubles on current and savings accounts of individuals.
For more details on tariffs, call 505 or visit our website: https://www.bcc.kz/en/personal/tariffs/
Dear Customers,
Please be advised that changes to our cash transaction tariffs will take effect on 6 April 2026:
Item 8.2.1. RUB withdrawal – 5%
Please take these updated terms into account when planning and conducting your transactions.
Thank you for your cooperation.
Dear customers!
JSC “Bank CenterCredit” (the Bank) hereby takes this opportunity of expressing deepest respect and thanking for your confidence in the Bank .
This notice is addressed to customers who are legal entities (their branches and representative offices), individuals engaged in entrepreneurial activity, advocacy, private notary activity, private enforcement officer activity, professional mediator activity, as well as peasant (farmer) farms without formation of a legal entity (the Customers).
In accordance with paragraph 1 of Article 28 of the Law of the Republic of Kazakhstan “On Payments and Payment Systems” (the Law) closing of the customer’s bank account shall be made at the customer’s request or independently by the bank, in cases of termination or refusal to perform the Bank Account Agreement or Bank Deposit Agreement in the manner provided for by Article 29 of the Law. Pursuant to subparagraph 1) of paragraph 1 of Article 29 of the Law, the bank shall have the right to refuse to perform the Bank Deposit Agreement (close a bank account) in case of lack of money in the customer's bank account for more than 1 (one) year. Paragraph 7 of Article 29 of the Law stipulates that in the event of lack of money in the customer's bank account, the bank shall terminate the Bank Account Agreement or Bank Deposit Agreement and close the bank accounts upon expiry of 3 (three) months from the date of notice of refusal to perform the Bank Account Agreement or Bank Deposit Agreement.
The Bank notifies you about closing of bank accounts (refusal to perform the above-mentioned agreements), that have a zero balance for the period exceeding the last 12 (twelve) months and that will have no balance of money in the next 3 (three) months from the date of this Notice. At the same time, the fee for current accounts maintenance and closing is to be debited in accordance with the Bank’s tariffs. In case of disagreement with the termination of the business relations, please notify the Bank in writing or make a transfer operation (i.e. payment and (or) transfer) on the current account or top up the bank deposit.
Respectfully,
JSC “Bank CenterCredit”
Date of this Notice: ___ _________ 202___ .
From 20 April 2026, new tariffs will apply to account maintenance for personal customers, also to the issuance of certificates for bank accounts, current balances, and account/deposit transaction history upon the customer’s request.
For more information about the tariffs, please call 505 or visit our website: https://www.bcc.kz/en/personal/tariffs/
You no longer need to wonder where it is. Our bank offers the SWIFT GPI service for tracking incoming payments.
Enter the UETR code and get the payment route:
• the current stage of the payment
• where the payment is currently being processed
Track incoming payments from foreign counterparties via the BCC Business app.
Starting from 1 April, our bank is launching a promotion for customers who apply for a cash loan or refinancing with BCC Life insurance.
For three months, the promotion participants will have the chance to win gold bars.
Prizes:
1st month – 3 gold bars of 5 grams each
2nd month – 3 gold bars of 5 grams each
3rd month (final) – gold bars of 5, 10, and 20 grams
To participate, apply for a cash loan or refinancing with BCC Life insurance between 1 April and 30 June. The giveaway results will be announced on the centercreditkz Instagram page on 20 May, 19 June, and 20 July.
SmartGas hereby informs of the upcoming changes to the Smart Fuelling service terms.
Starting from 1 April 2026, a monthly subscription fee will be applied for maintaining driver accounts connected to the service.
The subscription fee amounts to KZT 2,000 per month for each active driver.
An active driver is defined as a driver who is registered in the Smart Fuelling service and is not in a blocked status.
The first charge will be made on 1 May 2026 for the service usage in April.
Subsequent charges will be made on the 1st day of each month.
The subscription fee will be charged in full, even if the driver has not refueled during the month.
We recommend to verify the list of drivers in the Smart Fuelling personal account by 1 April 2026, and block those drivers who do not use the service in order to avoid unnecessary charges.
As of “April” 06, 2026, new tariffs apply to cash operations in rubles on current and savings accounts of individuals.
For more details on tariffs, call 505 or visit our website: https://www.bcc.kz/en/personal/tariffs/
Уважаемые акционеры АО «Банк ЦентрКредит»!
Сообщаем об итогах голосования на годовом общем собрании акционеров, состоявшемся 18 марта 2026 года. Присутствовали акционеры и их представители, владеющие 157 181 711 голосующими акциями, что составляет 89,4 % от общего количества голосующих акций общества.
ИТОГИ ГОЛОСОВАНИЯ
| Вопросы повестки дня | За | Против | Воздержался |
| 1. Отчет о результатах деятельности Банка за 2025 год. | 157 181 711 | 0 | 0 |
| 2. Об утверждении консолидированной и отдельной годовой финансовой отчетности АО «Банк ЦентрКредит» за 2025 год. | 157 181 711 | 0 | 0 |
| 3. Об утверждении порядка распределения чистого дохода АО «Банк ЦентрКредит» за 2025 год. | 152 017 508 | 5 164 203 | 0 |
| 4. Об утверждении аудиторской организации для проведения аудита финансовой отчетности Банка и дочерних организаций в 2026 году. | 152 017 508 | 5 164 203 | 0 |
| 5. Об избрании членов Совета Директоров АО «Банк ЦентрКредит». | 152 017 508 | 0 | 5 164 203 |
Акционерами принято решение утвердить следующий порядок распределения чистого дохода АО «Банк ЦентрКредит» за 2025 год:
- Не выплачивать дивиденды по простым акциям за 2025 финансовый год.
- Чистый доход за 2025 год в сумме 240 194 млн теңге оставить на счете «Нераспределенная чистая прибыль (непокрытый убыток) прошлых лет».
With effect from 1 April 2026, Bank CenterCredit is updating its tariffs applicable to retail customers for financing terms modification. The updated tariffs will apply to new loans issued starting from 1 April 2026. For loans disbursed before 1 April 2026, the previously set tariffs will remain in effect.
The changes apply to the following transactions:
- payment deferral;
- loan term modification;
- payment type modification;
- repayment date change.
The current tariffs and general terms and conditions can be found in the Tariffs section.
For convenient loan management, we recommend using our bcc.kz mobile app.
We appreciate your trust and cooperation!
Now use #IronCard and #TravelCard to pay for car rentals worldwide instead of #rentacar. We’ve expanded the functionality of #IronCard and #TravelCard. One card for everything – enjoy the convenience of your card.
Like other cards, your #rentacar will be closed if it remains inactive for 12 months.
As of “April” 01, 2026, new tariffs apply to cash operations in rubles on current and savings accounts of individuals.
For more details on tariffs, call 505 or visit our website: https://www.bcc.kz/en/personal/tariffs/
Bank CenterCredit has become a laureate of the annual Kazakhstan Stock Exchange (KASE) Annual Reports Competition in the category “Best Sustainability Report 2024 in the Financial Sector.”
The high recognition from the professional community confirms Bank CenterCredit’s systematic work to enhance transparency, quality of disclosure, and consistent integration of sustainability principles and ESG approaches into the bank’s business processes.
The competition is held annually by KASE and aims to improve the quality of non-financial and ESG reporting among companies whose securities are traded on the exchange. Its goal is to recognize organizations demonstrating high transparency, completeness of disclosure, and commitment to best corporate governance practices.
Participants’ reports are evaluated by independent experts and professional community representatives based on several criteria, including quality of ESG information disclosure, reporting structure, data completeness, and compliance with international practices. Bank CenterCredit’s 2024 report demonstrated consistent progress in key ESG areas, including development of “green” financing, climate risk management, corporate governance improvement, and strengthening of social agenda.
“This award is not just recognition of the work we have done, but also an additional incentive to continue developing. We continue to improve sustainability management practices, enhance performance indicators, and strengthen ESG integration into the bank’s strategy,” said Chief Sustainability Officer of Bank CenterCredit JSC, Arnur Ibraev.
The 2024 report is available on the bank’s official website.
Based on the scheduled audit results, by the end of March, Bank CenterCredit will debit a fee of KZT 50,000 from the accounts of the AIFC resident customers who opened accounts with Bank CenterCredit in 2025. The fee was not debited due to a technical error. We apologize to our customers and kindly request to ensure that the required amount is available in your accounts to avoid any outstanding balance.
We are elevating your travel experience by adding benefits that matter most when travelling with your family.
Enjoy complimentary guest access to DragonPass airport lounges worldwide, Fast Track International access, and airport transfers in Almaty and major airports across Turkey for the whole family. Exclusively for Bank CenterCredit customers. In partnership with Visa.
Launching soon. Start making purchases now to unlock travel benefits for your next trip.
Don’t have a premium card from Bank CenterCredit yet? Get the best terms by applying for a premium card today.
Bank CenterCredit has participated in the implementation of the National Project “Modernisation of the Energy and Utilities Sectors” (MEKS), supporting a power supply initiative in Shymkent.
JSC Kazakhstan Housing Company (a subsidiary of JSC National Investment Holding Baiterek) approved the subsidization of the loan in the amount of KZT 2.5 bln with Ontustik Zharyk Transit LLP acting as the borrower. The project is being implemented with the support of Bank CenterCredit.
As part of the project, 35 kV and 0.4 kV overhead power transmission lines will be reconstructed, significantly enhancing the reliability of electricity supply for city residents.
The project is being implemented under a loan subsidization mechanism designed for second-tier banks that provide financing to private subjects of natural monopolies. Bank CenterCredit serves as a bridge between government programmes and businesses, ensuring that private enterprises have access to infrastructure financing.