E-mail: Pr@bcc.kz
Bank CenterCredit has commenced operations on the FinOtinish digital platform developed by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market to improve the mechanisms for handling complaints from consumers of financial services (individuals).
Joining the platform marks another milestone in the Bank’s efforts to strengthen its customer-centric service approach and increase transparency in its interactions with customers. The new digital tool enables financial services consumers to submit complaints to the Bank through a single electronic channel and track the status and outcome of their review online.
FinOtinish provides consumers with a single digital channel for communication with financial institutions. Through the FinOtinish digital platform, consumers of financial services (individuals) can submit complaints to the Bank regarding violations of their rights, disagreements with the Bank’s actions or inaction, and claims related to the provision of financial products and services.
Users can track the status of their submissions and monitor review timelines through the platform. Once submitted, a complaint is automatically forwarded to the Bank.
Complaints may be submitted via: https://finotinish.kz/.
If an issue cannot be resolved at the Bank level, the platform provides an opportunity to escalate the matter to the Banking Ombudsman in accordance with the procedures established by applicable law.
Use of the FinOtinish platform is free of charge and is initiated at the consumer’s discretion. At the same time, connection to the platform does not limit the right of consumers of financial services to use other legal means available to protect their rights and legitimate interests.
The Bank would like to note that customers may use the Bank’s traditional service channels for consultations regarding products and services, service terms and conditions, and other reference information:
Bank Contact Center
Calls from mobile phones within the Republic of Kazakhstan are free of charge.
• For private customers: 505;
Bank Messengers: WhatsApp and Telegram.
Messenger channels are not intended for voice calls.
• For private customers: 8 (747) 111-15-05;
• Chat available on the Bank’s website.
Due to the enactment of amendments to the Law “On Banks” developed by the Agency of the Republic of Kazakhstan for Regulation and Development of Financial Market Loans:
- Loans are issued to customers under 21 and over 55 years of age only with mandatory consent to obtain the loan.
- For customers without a credit history, the maximum amount of an online loan is limited to 150 MCI.
- Online loans ranging from 150 to 255 MCI will be held (temporarily blocked) for 8 hours, and those exceeding 255 MCI- for 24 hours.
These changes do not apply to loans issued at bank branches.
Hereby, JSC Bank CenterCredit JSC informs that it has taken into account the notification of Central Securities Depository (No. 23-25/11222 dated 02.10.2025) on the redemption in the accounting system of the Central Depository of the first bond issue within the third bond program of JSC Bank CenterCredit (ISIN KZ2C00003424).
Hereby Bank CenterCredit JSC announces that, in accordance with the terms of the CCBNb28 bond issue (ISIN KZ2C00003424, market "Main", category "Bonds"), the bonds were redeemed on September 29, 2025, including the last 20th coupon payment.
The principal amount is 22 153 875 700,00 (twenty-two billion, one hundred fifty-three million, eight hundred seventy-five thousand, seven hundred) tenge 00 tiyn, the twentieth coupon payment is 1 107 693 785,00 (one billion, one hundred seven million, six hundred ninety-three thousand, seven hundred eighty-five) tenge 00 tiyn.
Scheduled maintenance will take place on September 24 from 00:30 to 02:30. As a result, the following services will be unavailable: payments and top-ups for Onay and Avtobus, installment payments at bcc mall, KGTA utility payments, and ATAIX: BYBIT wallet top-ups.
We apologize for any inconvenience and recommend that you schedule all necessary operations in advance.
We’ve joined the Interbank Mobile Money Transfer System, and now customers can transfer and receive money by phone number from other participating banks.
The System of Mobile Money Transfers has been developed by the National Payment Corporation, and is a part of the National Financial Infrastructure. This creates a single space for fast and secure mobile money transfers. Sending money now takes just a few seconds.
In addition to our Bank, Freedom Bank, Bank RBK, Halyk Bank, Altyn Bank, Home Credit Bank Kazakhstan, and Forte Bank have already joined the system. The number of interbank transfers is steadily growing, and the list of participants continues to expand.
Enjoy discounts on airport rides and get 20% off food delivery orders until the end of March – just link your #BlackEdition card to the Yandex Go app.
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Hereby “Bank CenterCredit” JSC informs about the state registration of the RSI “Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market” of the issue of bonds subject to private placement in the amount of 100,000,000,000 (Оne hundred billion) tenge dated September 16, 2025.
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1. To approve amendments to the Appendix to paragraph 2. Resolution of the Board of Directors No. 0818/3 dated August 18, 2025 "On approval of the terms of issue and placement of non-government bonds subject to private placement by Bank CenterCredit JSC".
Dear customers,
On September 15 from 10:00 PM to 11:00 PM, due to the transition to a new platform, there may be short-term slowdowns or delays in the operation of certain services on the bcc.kz website. We are doing our best to ensure that the process is as quick and seamless as possible for you.
Thank you for your understanding!
Rating – Baa3, Outlook – Stable
Moody's rating agency has upgraded Bank CenterCredit’s ratings and assessments today: long-term domestic and foreign currency deposit ratings from Ba1 to Baa3.
The outlook on the Bank’s long-term deposit ratings has been revised from positive to stable, while the BCC’s long-term national scale bank deposit rating has been upgraded from A3.kz to A1.kz.
“This is a landmark milestone both for our Bank and for the country from the perspective of enhanced investment attractiveness and reputation of our region. The assignment of an investment grade rating is a positive signal for our existing and future partners”, commented Ruslan Vladimirov, President of JSC Bank CenterCredit.
Rating Rationale
Today’s upgrade reflects improvements in the Bank’s asset quality, profitability, and solvency supported by a favorable operating environment.
It also takes into account the Bank’s significant liquidity buffer, which remained stable and exceeded 40% of the Bank’s tangible assets at the end of the first half of 2025.
Stable Outlook Rationale
The stable outlook on the long-term deposit ratings reflects the expectation that the Bank will effectively manage credit risks associated with its previous rapid growth, and maintain key credit metrics, including profitability, asset quality, capitalization, and liquidity, at the stable level.
License No. 1.2.25/195/34 dated 03 February 2020 issued by the ARDFM RK
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We are pleased to inform you that our bank’s call center now provides service in English.
Clients can receive the necessary information and consultations on the bank’s products and services by calling the following numbers:
505 — for individual clients
605 — for business clients
303 — for premium clients
Calls from mobile phones are free of charge.
We continue to improve our service to make interactions with the bank as convenient as possible for all clients.
Outlook — Positive, ESG score of 75
On 28 August, S&P Global Ratings revised its rating outlook on Bank CenterCredit from Stable to Positive. The agency upgraded the Bank’s national scale rating from ‘kzA+’ to ‘kzAA-‘. At the same time, BCC’s long-term and short-term issuer credit ratings were affirmed at ‘BB/B’.
The Bank’s operating performance remains stable. Net profit surged 70% in the first half of 2025 year-on-year. Return on equity (ROE) has consistently exceeded 35% on average in recent years (43% in 1H 2025).
On 25 August, BCC secured an updated ESG score from S&P Global, having improved its results compared to the previous year by 23% — from 61 to 75 scores. This proves significant progress in sustainable development initiatives.
In July, the Bank presented its second non-financial report prepared in accordance with the ARDFM requirements and the GRI, SASB, IFRS S1 and S2 international standards. The document expanded the scope of disclosed information, allowing for a comprehensive disclosure of ESG approaches implemented.
BCC is the third largest commercial bank in Kazakhstan with the market share of about 11% in total assets and 12% in retail deposits as of 1 July 2025. In early August this year, the Bank prematurely and fully repaid the government support received.
License No. 1.2.25/195/34 dated 03 February 2020 issued by the ARDFM RK
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We are happy to announce great news: from September 2, 2025, a new tariff will be introduced for individual entrepreneurs.
Budget payments — with zero fees!
Now you can make all your budget payments completely free of charge, saving on fees and making your business even more convenient.
- Fast
- Cost-effective
- Reliable
Thank you for choosing Bank CenterCredit!
Terms of participation: issue tender guarantees from Bank CenterCredit during the promotion period and go in the draw for a chance to win a trip for two to Thailand. The more guarantees you issue, the greater your chances of winning.
Who can participate: legal entities and individual entrepreneurs who have issued tender guarantees from Bank CenterCredit
Prize: a trip for two to Thailand, including flights and 5 star hotel stay for 7 days/6 nights, with daily breakfast and insurance. Departure from Almaty/Astana.
Promotion period: from 1 September to 31 October 2025.
Dear customers,
Starting from September 1, the short number 4433 will be deactivated.
You can change your PIN code in the bcc.kz app or by sending an SMS to 505.
To set or change your PIN code, please use one of the following options:
- In the bcc.kz mobile app: go to “Actions” → “Card settings” → “Change PIN code”.
- Send the short number 505 with the text: PIN (or epin) + the last 4 digits of your card number.
We are constantly working to improve our services so you can manage your finances with ease.
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This offer is valid through September 30, 2025.
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