Phone and Internet fraud cases are increasing in Kazakhstan. To protect yourself and your finances, it is important to follow basic security rules: verify information only through official sources, do not fulfill requests from strangers over the phone or online, use strong passwords and two-factor authentication, and regularly update apps and your gadgets’ system.

If you get scammed, immediately contact the police by calling 102 or via qamqor.gov.kz website in the “File a police report” section. You should also block your card through your banking app or by contacting your Bank’s Call Center. Additionally, you can call the unified helpline at 116.

Fraudsters often pose as employees of banks, police, or other organizations, send fake messages on behalf of government services and stores, create fake online stores, and offer “profitable investments”. Please remember: the official authorities never request codes, passwords, or conduct investigations over the phone.

You can learn more about new fraud schemes on the official Instagram page of the Cybercrime Counteraction Department (@cybercrime.kz).

How to protect yourself from scammers, learn more at the link

Bank CenterCredit informs about important changes in the RoK legislation aimed at protecting against financial fraud.



What will change from September 2025
As part of the fight against financial crimes in Kazakhstan, criminal liability is being introduced for illegally transferring access to bank accounts, cards and mobile applications of the bank to third parties. Exceptions are: transactions between spouses and close relatives. Amount of punishment: from a large fine to 5 years of imprisonment with confiscation of property. Facilitators of fraudulent schemes face restriction or imprisonment for a term of 3 to 7 years.

How fraudulent schemes work
Criminals actively recruit citizens through social networks and instant messengers, offering «easy money» for using bank details. Victims of such offers, called «droppers», often do not realize that they are becoming accomplices to crimes. As the National Bank warns, such schemes cause serious damage to the country's financial system and undermine citizens' trust in banking services.


Typical offers from fraudsters:

• «I'll rent out a card for 50,000 tenge»
• «People needed for cashing out»
• «Earnings from banking operations»

Financial security tips from Bank CenterCredit

Never give to third parties:

• Bank cards and their details
• PIN codes and passwords for mobile banking
• Access to banking applications
• СМС codes for confirming transactions

Signs of fraud:

• Offers of «easy money» through banking operations
• Requests to «help with transfers» for a fee
• Offers to use your account for someone else„s «business»

If suspicious transactions are detected:

1. Immediately block the card via the bank„s Call Center/mobile application
2. Contact law enforcement agencies
3. Notify the bank about fraudulent transactions
4. Save all documentation and correspondence

Remember: bank representatives never request:

• Codes from СМС messages
• Money transfers to «safe accounts»
• Transfer of bank data to third parties

Bank CenterCredit cares about the financial security of its clients and calls for vigilance when working with banking products.

Effective from 1 August 2026, the Bank is introducing a promotional period for cash withdrawal transactions from RUB-denominated current and savings accounts held by individuals.

Банк ЦентрКредит опубликовал третий отчет об устойчивом развитии по итогам 2025 года. Документ подготовлен с учетом рекомендаций АРРФР и в соответствии с международными стандартами GRI, SASB, а также IFRS S1 и S2. Впервые в отчет включена оценка социально-экономического воздействия банка на экономику Казахстана. Оценка банка в рейтинге S&P Corporate Sustainability Assessment выросла до 75 баллов, что на 23% больше, чем годом ранее.

Банк продолжает реализацию климатической стратегии и наращивает «зеленый» портфель, финансируя проекты в сфере возобновляемой энергетики, газовой генерации и низкоуглеродного транспорта. Доля «зеленой» электроэнергии выросла до 31%, выбросы Scope 2 сократились на 26%, а портфельные выбросы (Scope 3, financed emissions) снизились до 1,7 млн тонн CO₂-эквивалента.

На благотворительные и социальные проекты банк направил более 2,8 млрд тенге, сотрудничая с национальными и международными партнерами, включая Казахстанскую Национальную Федерацию клубов ЮНЕСКО. Продолжили работу BCC Academy и «Школа лидерства», проведено более 200 обучающих программ. Также банк провел процедуру Human Rights Due Diligence по методологии ПРООН.

Отчет прошел независимое заверение по стандарту ISAE 3000, которое провела аудиторская компания KPMG. Полный текст отчета и ESG Databook доступны на официальном сайте Банка ЦентрКредит.

Dear Customers! 
JSC Bank CenterCredit hereby notifies that starting from 9 June 2026, interest rates on newly attracted national currency retail deposits “Moya Tsel” and “Rakhmet” will change. 

Dear customers,

Please be advised that changes to cash transaction tariffs will come into effect on June 16, 2026:

Clause 8.1.2. Cash deposits in Russian rubles (RUB): 5%.

Please take the updated terms into account when planning and conducting your transactions.

Thank you for your cooperation.

Bank CenterCredit is expanding opportunities for non-residents of the Republic of Kazakhstan through its collaboration with the Kazakhstan e-Residency service. Users can now remotely obtain an IIN and an eSIM (a Kazakhstani phone number), open a premium digital Mastercard #BlackEdition card, and access banking services. 

Digital Scenario  

Process for obtaining e-Residency status and a premium card via the bcc.kz app: 

Step 1. Install the bcc.kz app
Tap “Register via e-Residency” 

Step 2. Download the e-Residency app using the button in the bcc.kz app.
Fill in your details, make a payment, and obtain anIIN and eSIM through e-Residency 

Step 3. Return to the bcc.kz app
Complete biometric verification to confirm your identity and fill out the application form 

Step 4. Open a digital Mastercard #BlackEdition card and start using banking services 

The entire process is fully remote, with no need to visit a bank branch, making it convenient and cost-effective for customers. 

The enrollment fee for the e-Residency program, including obtaining an IIN and eSIM, is $299. The digital card is issued free of charge until July 1, 2026. 

Alternative Option 

You can also complete the application through the e-Residency app. In this case, after enrolling in the e-Residency program and obtaining an IIN and eSIM, simply select Bank CenterCredit from the list of partner banks, complete the remote registration process in the bcc.kz app, and apply for a premium digital Mastercard #BlackEdition card. 

The enrollment fee for the e-Residency program, including obtaining an IIN and eSIM, is $499. The digital card is issued free of charge. 

Development of the Bank’s Digital Ecosystem 

Integration with the e-Residency service is part of Bank CenterCredit’s strategy to expand its digital channels and offer banking products to customers outside Kazakhstan. 

To open a card, follow the link:

Starting June 1, 2026, the free transfer limit for #bccpay will increase from KZT 500,000 to KZT 700,000. 

The updated tariffs will apply to card transfers and transfers by phone number (Visa+). 

From 1 June 2026, a 2% fee (minimum 1,000 tenge) will apply to business customers for replenishing their accounts from a card issued by another bank.

For business customers with the ‘Optimal’, ‘Premium’ and ‘Ultra’ packages, this service is provided free of charge.

Starting June 5, 2026, changes to the calculation of the minimum sufficiency threshold for pension savings will take effect in accordance with Resolution No. 422 of the Government of the Republic of Kazakhstan dated May 21, 2026.

As a result, the available amount of lump-sum pension payments (LPP) for improving housing conditions may change

If you are planning to use your pension savings, we recommend submitting and signing your application by June 4, 2026 (inclusive).

Please note that if your application is not signed before the new rules come into effect, the available LPP amount may be recalculated in accordance with the updated methodology.

You can submit your application via your personal account at m.bcc.kz

Bank CenterCredit has launched the QR code payment service supported by UnionPay, enabling customers to pay for goods and services in China and other countries. The service allows QR code payments at over 100 million merchant locations in China, including all types of Weixin Pay (WeChat Pay in China) QR codes, one of the most widely used QR code payment systems in the country. The feature is integrated directly into the bcc.kz mobile app and does not require installing any additional services.

Most Chinese merchants accept UnionPay QR code payments.
To make a payment, simply open the bcc.kz mobile app and go to the ‘Pay via QR’ section. Then choose one of the payment methods:

• Scan the merchant’s QR code, select the account to be debited and confirm the transaction; or
• Generate your own QR code in the My QR section. Then select the card for payment and show the code to the merchant or hold it up to the scanner. Once scanned, the amount will be automatically debited from the card selected.

This service is available to holders of #DragonCard and #GoldCard issued within the UnionPay international network.

“China remains one of the most popular destinations for Kazakhstani tourists and business travelers. Most settlements in the country are made via mobile payments, while traditional cash is hardly used, which underscores the convenience of digital services. Integration with UnionPay expands cross-border payment options, simplifies card usage abroad, and creates a reliable digital bridge between the payment systems of Kazakhstan and China,” emphasized Ms. Zhuldyz Kairzhanova, Vice President of Retail Business Development at JSC Bank CenterCredit.

UnionPay is expanding its international partnerships and enhancing the user experience. All Weixin Pay QR codes in China are fully integrated into the UnionPay network. The QR code payment service is already available at more than 150 million merchant locations in 48 countries and regions, including mainland China, Hong Kong, Macau, Southeast Asian countries, South Korea, Japan, and others.

For more information about the service, please follow the link. 

License No. 1.2.25/195/34 dated 03 February 2020 issued by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market

As of “June” 16, 2026, new tariffs apply to cash operations in rubles on current and savings accounts of individuals:

Cash deposits into accounts in roubles (RUB), including top-ups via ATMs/IPTs – 5%.

For more details on tariffs, call 505 or visit our website: https://www.bcc.kz/en/personal/tariffs/ 

Starting June 1, 2026, the free transfer limit for #bccpay will increase from KZT 500,000 to KZT 700,000.

The updated tariffs will apply to card transfers and transfers by phone number (Visa+).

Did you know that cashback on your business-related purchases can be credited to your personal bonus account?

From June 1 to August 31, 2026, enjoy a special offer: when paying for any purchases with a #businesscredit business credit card, earn an increased 5% cashback to be credited directly to the cardholder’s bonus account — specifically the individual’s account, not to that of an IE or LLP.

The maximum cashback is limited to KZT 20,000 per month.

Cashback does not apply to cash withdrawals, transfers, cancelled transactions, or purchases of goods not eligible for cashback.

Business purchases, personal rewards with your #businesscredit card!

We’re launching a summer promotion offering attractive payment acceptance terms for children’s shops, toy shops and play areas!

Participants: New and existing merchants operating under MCC codes: 5641 – children’s shops, 5945 – toy shops, 7996 – entertainment (amusement parks, circuses).

Promotion period:

June 1, 2026 – July 31, 2026

Promotion Terms:

During the promotional period, a 0% fee applies to payment acceptance via POS terminals and BCCPAY for transactions up to 1,000,000 tenge.

Promotion is valid for transactions made using the Bank’s cards as well as cards issued by other banks.

* A preferential fee of 0% applies to transactions up to 1,000,000 tenge. The standard rate applies to any amount exceeding this limit.

You can now win money just by doing renovations! From 1 June to 31 July 2026, Bank CenterCredit and 12 Mesyacev Hypermarket Chain are launching a giveaway. 

How to participate: 

• Choose products worth at least ₸50,000 at 12 Mesyacev stores  

• Pay with your Bank CenterCredit card 

• Get automatically entered into the giveaway. 

Prize Fund: 

• 3 lucky winners will receive ₸1,000,000 each 

• Another 10 participants will receive certificates worth ₸100,000 for purchasing construction materials. 

Winners will be selected using a randomizer after the promotion ends. 

Detailed giveaway rules

First time in Kazakhstan! Click to Pay is a new service that enables fast and secure online payments with Visa cards.

• No need to enter your card number, expiration date, or CVV when paying on a merchant’s website, simply enter your phone number and select the required card from your list of Visa cards.
• The service is available to users across a variety of consumer devices and participating merchants.
• Visa ensures secure storage of your card details.

How to Use 

• The online store, service, or service provider must be enrolled in Click to Pay.
• To allow Click to Pay to find your cards, enter your phone number when selecting the payment method.
• If you are a Visa cardholder, simply choose the appropriate card from the list.
• Confirm your identity to complete the payment. Done!

Currently, customers in Kazakhstan can make purchases using Click to Pay on international websites of major global brands such as Marriott, Lufthansa, and Emirates.

Card enrollment in Click to Pay is carried out in stages– if you are unable to pay for a purchase using Click to Pay right now, it means the service will be activated later.

Service settings can be managed in the bcc.kz mobile app under Card Settings.

Dear customers,

Please be advised that changes to cash transaction tariffs will come into effect on May 21, 2026:

Clause 8.1.2. Cash deposits in Russian rubles (RUB): 0.3%.

Please take the updated terms into account when planning and conducting your transactions.

Thank you for your cooperation.

19 мая в Астане состоялось первое в Казахстане мероприятие S&P Global — S&P Global 2026 Sustainability Market Briefing, объединившее лидеров рынка и участников Global Sustainability Yearbook 2026, включая Bank CenterCredit.

В мероприятии принял участие Руководитель ESG Дирекции Банка ЦентрКредит Олжас Джусупов. В рамках сессий участники обсудили ESG-оценки S&P Global, вопросы раскрытия нефинансовой информации, климатические риски, устойчивое финансирование, а также влияние ESG-факторов на финансовый сектор и инвестиционную привлекательность компаний.

Отдельная сессия была посвящена Банку ЦентрКредит как одному из лидеров банковского сектора Казахстана и участнику Global Sustainability Yearbook 2026. В ходе обсуждения были представлены результаты оценки S&P CSA Global, а также ключевые практики банка в области интеграции ESG-подходов, климатической стратегии и устойчивого финансирования.

Банк ЦентрКредит второй год подряд проходит ESG-оценку S&P CSA Global. По итогам последней оценки банк улучшил результат на 23% — с 61 до 75 баллов, что подтверждает последовательное развитие ESG-практик, совершенствование системы корпоративного управления и повышение качества раскрытия информации.

Участие в мероприятии также позволило обменяться опытом с международными и региональными компаниями, а также обсудить актуальные тренды и подходы в области устойчивого развития с экспертами S&P Global.

The Bank has resumed accepting applications for partial and full early mortgage repayment using lump-sum pension payments in accordance with the new rules that came into effect on April 17, 2026.

What’s Changed

Pension funds can now be used only to repay the mortgage principal. They can no longer be used to cover interest, penalties, or late fees — these must be paid using personal funds.

How the Process Now Works
The process consists of several steps:

- Funds are transferred from the UAPF to the Borrower’s account

- The Borrower submits and signs an application for mortgage repayment using lump-sum pension payments

- The Bank sends a notification specifying the amount of accrued interest and other charges that must be paid separately

- Once these payments are made, the pension funds are applied toward repayment of the mortgage principal

Dear customers!

Please be informed that scheduled maintenance works will be carried out on 19.05.2026 from 02:00 to 03:00. During this period, the following services will be temporarily unavailable:

• bcc.kz
• bcc business;
• 3D Secure;
• SMS messages;
• POS terminals.

We kindly ask you to plan and complete the necessary operations before the maintenance begins.

We apologize for the temporary inconvenience.

New service, Private Club, is now available in the bcc.kz mobile app, a dedicated space for clients who value comfort, a personalized approach, and additional privileges. 

Now all premium banking features are available in one section:
you can receive personal support, explore current offers, and access exclusive partner services. 

Available in Private Club:

• personal support via chat
  
  
• premium card offers
  
  
• privileges and special offers
  
  
• real estate and lifestyle services 

The service is already available in the bcc.kz mobile app. 

Clients with VIP status have full access to all features, while other users can apply for premium servicing directly in the app. 

Private Club is a convenient way to enjoy more opportunities and premium service in a familiar digital format. 

Due to scheduled maintenance on May 16 from 03:00 to 04:00, the following services of Bank CenterCredit JSC are expected to be unavailable:

• ATMs and terminals;
• bcc.kz mobile application;
• FX platform;
• bcc business.

We kindly ask you to plan and complete your transactions before the maintenance begins. We apologize for any temporary inconvenience caused.