E-mail: Pr@bcc.kz
Bank CenterCredit has commenced operations on the FinOtinish digital platform developed by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market to improve the mechanisms for handling complaints from consumers of financial services (individuals).
Joining the platform marks another milestone in the Bank’s efforts to strengthen its customer-centric service approach and increase transparency in its interactions with customers. The new digital tool enables financial services consumers to submit complaints to the Bank through a single electronic channel and track the status and outcome of their review online.
FinOtinish provides consumers with a single digital channel for communication with financial institutions. Through the FinOtinish digital platform, consumers of financial services (individuals) can submit complaints to the Bank regarding violations of their rights, disagreements with the Bank’s actions or inaction, and claims related to the provision of financial products and services.
Users can track the status of their submissions and monitor review timelines through the platform. Once submitted, a complaint is automatically forwarded to the Bank.
Complaints may be submitted via: https://finotinish.kz/.
If an issue cannot be resolved at the Bank level, the platform provides an opportunity to escalate the matter to the Banking Ombudsman in accordance with the procedures established by applicable law.
Use of the FinOtinish platform is free of charge and is initiated at the consumer’s discretion. At the same time, connection to the platform does not limit the right of consumers of financial services to use other legal means available to protect their rights and legitimate interests.
The Bank would like to note that customers may use the Bank’s traditional service channels for consultations regarding products and services, service terms and conditions, and other reference information:
Bank Contact Center
Calls from mobile phones within the Republic of Kazakhstan are free of charge.
• For private customers: 505;
Bank Messengers: WhatsApp and Telegram.
Messenger channels are not intended for voice calls.
• For private customers: 8 (747) 111-15-05;
• Chat available on the Bank’s website.
Dear customers!
We are currently experiencing issues with the operation of our banking services and the bcc.kz mobile application. Our team is working on identifying and resolving the problem. We apologize for the temporary inconvenience.
Our bank and Coffee BOOM are launching an iPhone 17 giveaway! To enter, simply pay for any Coffee BOOM order using #kartakarta, #bccpay, #IronCard, or #BlackEdition between December 10, 2025, and February 10, 2026.
Plus, enjoy cashback on every purchase — 5% with #kartakarta, #bccpay, and #IronCard, and 12% with #BlackEdition. The grand prize is an iPhone 17 with 512GB. The winner will be randomly selected on February 16, 2026, and announced on @coffeeboom2010’s Instagram page.
Join the promo, pay at Coffee BOOM with our cards, and get your chance to win an iPhone 17!
29 ноября с 02:00 до 05:00 будут проводиться плановые технические работы. В связи с этим будут недоступны приложения bcc.kz и bcc business, онлайн-операции по картам, а также отправка кодов через SMS.
Приносим извинения за возможные неудобства и рекомендуем заранее запланировать необходимые операции.
With effect from 28 November 2025, the rules on the number of cards per cardholder have been updated.
A single customer may hold no more than 4 bank cards, including corporate cards. The limit applies to all card types: debit, credit, premium, and corporate.
Children’s and social cards are not included in this limit.
We are pleased to announce that the promotion for holders of VISA #business and #businessprime cards has been extended until 31 December 2025.
To participate, customers should:
- Link their business card to one of the following mobile wallets: Apple Pay, Google Pay, Samsung Pay, or Garmin Pay
- Make at least three purchases totaling KZT 15,000 or more.
Only VISA #business and #businessprime cards that have not previously been linked to the specified wallets are eligible for this promotion.
Prize Fund
Winners will receive gift certificates for the iSpace online electronics store:
- 20 certificates worth KZT 25,000 each – for customers who made at least 3 purchases totaling KZT 15,000 or more
- 5 certificates worth KZT 250,000 each – for customers who made at least 10 purchases totaling KZT 40,000 or more
- 3 certificates worth KZT 500,000 each – for customers who made at least 15 purchases totaling KZT 100,000 or more.
The promotion is valid until 31 December 2025 inclusive.
Hereby Bank CenterCredit JSC announces the state registration, effective as of November 21, 2025, with the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market of the Republic of Kazakhstan of:
- a bond issue (ISIN KZ2C00016202) subject to private placement in the amount of 100,000,000,000 (One hundred billion) tenge and a maturity of 3 years;
- a bond issue (ISIN KZ2C00016210) subject to private placement in the amount of 100,000,000,000 (One hundred billion) tenge and a maturity of 5 years.
Joint-stock company "Bank CenterCredit" announces the cancellation of the sixth issue of unsecured coupon bonds, within the third bond program of the Bank (ISIN KZ2C00008621, CCBNb34), according to the Сertificate of cancellation of the issue of non-government bonds issued by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market on November 19, 2025.
JSC Bank CenterCredit hereby announces the adoption of the following decision by the Board of Directors on 14.11.2025:
1. To approve the increase in the liabilities of Bank CenterCredit JSC by 200,000,000,000 (two hundred billion) tenge through the issuance of Bank CenterCredit JSC bonds subject to private placement.
2. To approve the issuance and placement of Bank CenterCredit JSC bonds subject to private placement among a limited number (no more than fifty) qualified investors, with a circulation term and under the terms and conditions set forth in Appendices 1 and 2 to this decision.
3. To approve the cancellation of the sixth issue of unsecured coupon bonds within the third bond program of JSC Bank CenterCredit in the amount of 19,000,000 (nineteen million) pieces (Certificate of state registration of the issue of securities dated June 21, 2022 No. KZ93VHA00000982, ISIN KZ2C00008621) on the basis that not a single non-government bond of this issue was placed.
Now you can top up your IE account using a card from any bank in Kazakhstan.
The top-up can be made directly in the BCC Business app, by entering the card number of any bank and the amount. Monthly top-up limit is 1,000,000 KZT. Please note: your card-issuing bank may charge a fee or apply its own limits.
Top-ups are available 24/7 with instant crediting to your account.
Hereby Bank CenterCredit JSC informs that on November 12, 2025, the coupon interest on bonds CCBNb33 (ISIN KZ2C00007714) was paid.
The total amount of coupon interest paid was 304,750,000.00 (three hundred four million seven hundred fifty thousand) tenge 00 tiyn.
We're delighting our clients with a new bright promotion — a real gift for football fans.
By making purchases totaling 20,000 KZT or more between November 10 and December 2, every #BlackEdition cardholder will enter the raffle for tickets and get a chance to attend the "Kairat vs Olympiacos" match for free.
On December 3, we'll draw tickets for two for four lucky winners — the prizes will be determined by our random number generator.
The promotion has begun. Now's the perfect time to get your #BlackEdition card!
10 ноября с 03:00 до 03:50 будут проводиться плановые технические работы. В связи с этим будут недоступны операции по картам, платёжным терминалам и банкоматам, а также P2P-переводы.
Приносим извинения за возможные неудобства и рекомендуем заранее запланировать необходимые операции.
Bank CenterCredit has launched the new #180 credit card with a record-long grace period of up to 180 days. Now you can use the bank’s funds and pay no interest for almost half a year!
#180 Card is designed for your comfort:
- Credit limit up to ₸3,000,000
- No fees for issuance or maintenance
- Easy to apply through the bcc.kz app
Open your card online and start using it today!
Link your business card to Apple/Google/Samsung/Garmin Pay wallets and simply make purchases – at least 3 purchases totaling KZT 15,000 or more.
Only #business and #businessprime VISA cards that have not been previously linked to the above wallets are eligible to participate.
The prize fund includes gift certificates from iSpace online electronics store:
- 20 certificates worth KZT 25,000 each – for at least 3 purchases totaling KZT 15,000 or more.
- 5 certificates worth KZT 250,000 each – for at least 10 purchases totaling KZT 40,000 or more.
- 3 certificates worth KZT 500,000 each – for at least 15 purchases totaling KZT 100,000 or more.
The promotion is valid from 01 November 2025 through 31 December 2025.
Hereby Bank CenterCredit JSC informs that on October 29, 2025 the coupon interest on ALBNb5 bonds (ISIN KZ2C00006062) was paid.
The total amount of coupon interest paid was 242,071,510.00 (Two hundred forty-two million seventy-one thousand five hundred ten) tenge 00 tiyn.
For business clients, transfers and conversions are available not only in US dollars, euros, and yuan, but also in other currencies: Indian rupee, Turkish lira, Azerbaijani manat, Armenian dram, and others.
You can work with international partners in the currencies that are most convenient for you.
For more details, contact your manager or call 605
Do you have your own café or restaurant and use one of our service packages (Basic, Optimal+, Premium, or Ultra)? Activate the additional «HoReCa» option and benefit from even better terms that we’ve designed specifically for public catering establishments.
The «HoReCa» option offers reduced acquiring fees and an increased number of fee-free payments in KZT.
Enjoy the first 3 months of the «HoReCa» option for free!
Between 15 October 2025 and 15 January 2026, take out an unsecured loan with insurance and enter our monthly giveaway to win valuable prizes – Apple iPhone 17 Pro, Technodom and Sulpak certificate worth KZT 300,000 KZT, Yandex Station Lite, Dyson Styler, Robot Vacuum Cleaner, PlayStation 5 Slim + Sackboy: A Big Adventure (PS5), Apple AirPods Pro.
Every month, we’ll be doing a livestream on our Instagram page @centercreditkz and randomly select winners. Results will be announced on 5 December 2025, 9 January and 5 February 2026.
Interest rate: 12 – 38%
AEIR: 30.11 – 46%
Join today!
You can apply for a loan with insurance at the Bank branch or via bcc.kz app.
Promotion Rules
Download the app
С 1 октября по 1 декабря 2025 года оплачивайте заказ картой Банка ЦентрКредит в MalinaMix и участвуйте в розыгрыше:
🎁 Главный приз — сертификат на путешествие 700 000 ₸
🎁 8 сертификатов по 20 000 ₸ в сети «Золотое Яблоко» и «Sulpak»
Розыгрыши сертификатов проходят каждый понедельник: 6, 13, 20, 27 октября и 3, 10, 17, 24 ноября 2025 года.
Cashier Benefits Promo: accept cashless payments via Bank CenterCredit POS terminals PAX starting from ₸3,000 and take part in the giveaway:
November 15 - 1,000 cashiers × ₸10,000 each
December 15 -1,000 cashiers × ₸10,000 each
December 25 - final giveaway: 100 cashiers × ₸50,000 each
To receive the prize, a cashier must:
1) Hold a Bank CenterCredit card.
2) If selected as a winner, submit their bank details via the form on the website bcc.kz, including the mandatory POS ID (the unique number of the POS terminal).
3) Check the list of winners, which will be published on the website bcc.kz.
The more transactions - the higher your chances!
For details, contact your manager or call 605.
Customers of our bank can now apply for loans online without visiting a branch. All applications are submitted through a secure service, and responses are delivered directly via the bcc.kz app.
You can apply for changes to collateral terms, request copies of documents, submit additional guarantees, and much more. All applications are processed within the established timeframes, and their status can be easily tracked directly in the bcc.kz app.
It’s now even more convenient to repay your loan with our bank. Customers can make their monthly payments using any bank card.
The payment is processed just like a card-to-card transfer (P2P). The service supports international payment systems Visa and Mastercard, ensuring secure data processing and instant crediting of funds to your loan account.
No need to visit a branch or ATM anymore -you can repay your loan in just a few clicks, anytime, and from any bank.